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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. Can't active the font Rubik

    I cannot activate the fonts I have used on my Intel Mac. Now I have the M1 Macbook Air and all the fonts I have previously used cannot be activated again.

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  2. Selection Highlight stops working

    After working on a file for several minutes or hours ... the selection highlight feature stops working. The active selection is not highlighted. Sometimes, if I move it around, is starts to work. Other times, it does not work even if I move it around. It gets annoying when I'm trying to work fast and I do not know what I have selected to apply a modification.

    Seems to go away when I restart AI, but it is not practical be restarting AI every-time I open a new file to work on or copy from.

    AI 25.2.1, MacBook Pro 16",…

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  3. Keyboard Zoom Controls

    Keyboard zoom controls not working on latest beta for M1

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  4. Problems when saving first time after update

    Hello everyone,

    After this new update I got a weird bug: every time I try to save a file it gets me the error "Can't save the document <document name>. This file cannot be found" (screenshot attached). After I clicking save again it works just fine. It's not a big of a deal, but is really annoying get that popup every time I open a document, do some modifications and try to save again.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Saving AI file as .pdf results in blank

    OS BigSur 11.3, AI 24.2.3

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Grid Tools (Rectangular & Polar) Keyboard Controls

    When using the Rectangular and Polar grid tools, NONE of the keyboard controls work.

    UP and DOWN Arrow keys do NOT work
    F, V, C, X for skewing do NOT work
    NONE of the keyboard controls work at all

    NEED THIS BACK ASAP

    I've tried in Ai2020 & Ai 2021 -- does not work in either

    https://youtu.be/tmz17UtoyW4

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  7. Illustrator Closes multiple menu items

    Dear Adobe

    I have recently come across a bug when multiple files are open in illustrator. When you close one of them it closes them all.

    Please can you kindly investigate this. It is an absolute pain when saving out multiple logo files.

    It might be my latest software update

    Look forward to hearing from you

    Best wishes

    Jay

    Look foward to heariong from you

    1 vote
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  8. Swatch filtering

    Hello,
    In previous versions of Illustrator, entering a Pantone number would highlight the swatch. Now in Illustrator 2021, it filters out every other swatch so I can't "browse" for adjacent colors.

    I don't even know what setting to look for.

    What's up with that?

    Thank you,

    Lynda

    1 vote
    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  9. GPU support crashes reproducibly on different Macs (Mac OS 10.3 + Ai 25.x)

    The hole GPU support with Illustrator 2021 is broken on the Mac with Big Sur since the release of CC 2021 (Mac OS 10.3 + Ai 25.2.3). GPU support works with a blank document. The GPU support crashes reproducibly: switch on rulers > GPU crashes, open document with guides > GPU crashes, double click on grouped elements > GPU crashes, resize artboard > GPU crashes. Several upates went by without help. Every (!) colleague I have spoken to has struggles with the same bug since the release of Ai 2021. Both of my Macs (iMac i9 with Vega48 & M1…

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Type on path shifting placement

    I've updated to Illustrator 2021 (version 25.2.2), now when I open files from the 2020 version of Ai, type that was sitting on a curved path is now shifting all over the place. For example in the image attached the type should be full displayed and centres. This is happening on many files and is a major issue! This needs fixing!

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  11. symbols cannot be changed when in a mask

    I older version I could replace a symbol also when it was in a mask. I cannot do this anymore.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  12. Shape anomalies when creating pattern brushes

    When I create a pattern brush using a series of pictures, other duplicated shapes (anomalies) would appear on top of the images when the new custom brush is applied to an object. In some cases it is duplicated, offset lines or flopped shapes that appear as additional objects...

    ungrouping all objects before making it a brush seems to resolve the problem...

    1 vote
    1 comment  ·  Brushes  ·  Admin →
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  13. AI freezes when shape if reflected

    when i select a shape, copy, paste and then reflect the pasted shape, illustrator freezes and I have to force it to close.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  14. Fermer fichier

    os 10.14.6
    version 25.2.2
    J'ouvre plusieurs fichiers. Quand j'en ferme un, soit par le raccourci cmd w, soit par le menu fichier >fermer, il veut me fermer tous les autres… (comme si j'appuyais sur alt en même temps)

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  15. Illustrator unable to compatible with computer GPU（AMD Radeon Graphics）

    Hello, when I use the software, the zoom file will jam, and the GPU option is not compatible with AMD GPU. I hope this problem can be solved in the subsequent version. Here is my system info:
    Illustrator 25.1
    OS: Windows 10 2004 （x64）
    GPU: AMD Radeon（TM） Graphics
    RAM: 16 GB Memory
    GPU Driver: Driver 27.20.11028.11001
    CPU：AMD R7 4800H with Radeon Graphics

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  16. Compound path using expanded fonts (certain fonts) not working correctly.

    Compound path using expanded fonts (certain fonts) not working correctly.

    Illustrator 25.2.1
    MacOS 11.2.3

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  17. use 2021 version open 2020 version file, the same image will be crash in 2021 version

    Our designers have 2020 and 2021 version illustration, but when we open the same file, the image will be crash when using 2021 version.
    Please help us to solve this issue! T_T
    Many thanks!

    1 vote
    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?

  18. Font previews in Character panel are very small when two monitors are used

    Font previews in Character panel are very small on my second monitor (hires Dell 24 inch), see screenshot in enclosed file.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  19. Illustrator keeps freezing after about 30 minutes work

    Intel Core i3, Windows 10.

    It keeps freezing or crashing when i go from one tab to another within the program. This problem is happening every 30 minutes of work and making it impossible to use the program and I'm losing work that I'm currently using.

    I have to close the program down and start it up again. Once I change tabs I get the dark grey background and I cant go any further.

    I have uninstalled and reinstalled Illustrator and I am having the same issues.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  20. Adobe Color panel not working - cut off

    The Adobe colour theme panel does not work - it is persistently cut off to the right hand side, the panel can not be dragged to the right and fully opened up. It is unusable. It does not behave correctly when docked with another panel either.

    Serious bug that has been around for ages, well over a year and not fixed.

    Current version of illustrator on fully up to date windows 10 machine 64 bit.

    Preferences have been cleared/re-set, as has cache. I've also reinstalled illustrator and get same behavior. I've also tried with general Ui font size setting, nothing…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
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