Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7697 results found
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Switching from one artboard to another drags like a snail when selecting object on the new artboard
Switching from one artboard to another in Artboard panel drags like a snail when selecting object on the new artboard
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator crashes when opening an SVG file that contains polyline element without attribute value.
Windows10
Illustrator CC 2017.1.0(21.1.0)
Illustrator CC 2018(22.1)This svg crashes Illustrator when opened.
<svg xmlns="http://www.w3.org/2000/svg">
<polyline points="" />
</svg>1 voteThanks again for reporting the issue. The crash has been fixed with Illustrator 23.0.
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Grid lines disappeared, view-show grid does not help. What can I do?
Grid lines are not showing, view-show grid does not help. What can I do?
1 vote -
Structure fillings changing back to standard with copy and paste
when copying a dawing filled with structures (textile) – it changes fillings after copied and pasted. thats new and its hyjacking my daily work ; ) ... now I have to "handfill" the right structures in new copies ; ) ... pleeeeeease bug-fix : )
- mac OS High Sierra Version 10.13.4 + latest version illustrator
- Fill an object with personal textile patterns (structures) copy and paste
- same object with same fillings appears
- same object with fillings in wrong sizes from standart pallette appears
1 vote -
illustrator jagged line
line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.
windows 10
illustrator cc 2018
crisp line and text output
but the line and text are looking jagged1 votePlease upgrade to a GPU to resolve this. By design lines on CPU are aliased, GPU rendering will fix this.
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Eye dropper picks up the wrong color
As seen in the clip attached, the eyedropper does not always pick up the correct color. After speaking with a few Adobe support members, they were unable to come up with a solution.
1 vote -
excel
Trying to copy/paste a graph from Excel to Illustrator (or open a PDF from excel). Sometimes it pastes fine as vector shapes, but other times a complex graph paste as pixelated images(the lines still paste as vector lines though). For example instead of pasting a cluster of circles, it pastes a cluster of pixelated circle shapes with a mask....Why doesn't it just paste as vector circle shapes as usual? Is the graph too complex? What are my options?
1 vote -
Transform W: and H: using Arrow keys works only a single keypress.
Transform W: and H: using Arrow keys works only a single keypress. After one keypress illustrator start moving the object. See .Gif
Reproduce:
1 create object
2 select object
3 click in the number of the W of H in the transform panel
4 press arrow up / down on the keyboard
5 press again.Expected behaviour:
- For the object to scale up every press of the an arrow key.Observed behaviour:
- First keypress the object scales/resizes
- Second keypress it start moving.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC2018 request font
1 - OSX High Sierra - 2.8 GHz Intel Core i5
2 - Starting Illustartor it request to download some font (see attached file)
3 - Tryed to download and Illustrator run correctly, but when I restart computer the messare is the same.
I alsto tryed to re-install Illustrator but the bug stay
4 - Every time I run Illustrator the message is the same.1 vote -
Option key does not work at all.
My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.
1 vote -
The pointer has gone crazy!
-iMac 27 inch (mid 2010)
-3,2 GHz Intel Core i3
-Memory 8 GB 1333 MHz DDR3
-ATI Radeon HD 5670 512 MB
-MacOS 10.13.5
-Adobe Illustrator CC 2018 v22.1.0.312After updating the last MacOS 10.13.5 system, the cursor/pointer decides to randomly click on the work area. (it's not a mouse problem) This problem is very serious, because it doesn't make me work.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Crash when applying stroke
Illustrator often crashes when apply stroke to simple path or compound path. Crash seems random and inconsistent but happens 6-10 times a month.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
illustrator text stroke misaligned in illustrator and when placed in photoshop as smart object
Strokes seem to be misaligned when working on live small text and cannot be placed into photoshop correctly to apply FX. Adobe CC
1 vote -
Welcome page doesn't seem to work
Clicking on the 'see what you can create' or 'swap colours' panels does nothing on my windows 10 machine in Illustrator and InDesign. I like the idea of this though!
1 vote -
Adobe Illustrator CC 22.1 ME cannot change stroke weight to 0.25 - 0.5 - 0.75 chosing from relevan panel
If I chose from stroke panel 0.25 or 0.5 or 0.75 stroke weight, then I obtain 25 or 5 or 75 stroke weight line!!
If I manually type on relevant fileld box 0,25 or 0,5 or 0,75 then I got correctly weight line. The problem may be that Illustrator ME doesn't recognize full stop "." but comma "," only. How can i fix this issue? Thank you1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
updated eps files no longer preview
Running Mac OS 10.13.5, Illustrator CC 22.1
When opening an existing eps file, I make a change to the file and then save. Then, when importing that file into ID, the image will not preview, and I just get a gray box. This also happens if I do a "save as" and overwrite the old file with the same name. However, if I choose "save a copy," the file previews fine. Help?
1 vote -
AI can't open file
Using Windows 7 professional. Have AI 2015. Problem recently started occuring. I would save a file then go back in and try to open it and a box shows up saying it can't be opened. Would try to open another file and the screen would turn white with a time wheel. It would say AI has to close. Windows would contact if a solution was available. No solution!
Help1 vote -
Placed graphic glitch
Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
I have a video @ http://www.veoh.com/watch/v139306245XMJBdwySI am using a Mac Pro (late 2013) and Illustrator 2018 22.1
1 vote -
global color slider occasionally stuck
We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40"…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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creating a simple box crashes the software
More often than not when I go to create a simple box Illustrator crashes forcing me to FORCE QUIT the software and try again.
Very time consuming and needless..
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
-Rama
Illustrator Team
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