AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"
Just updated to V.24.
There is a critical bug while saving on an external hard drive or a network storage. The saving process ends with a generic error and the file just DISAPPEAR from the server.
I'm on MacOS 10.14.6
Hi,
Thanks for reporting the issue .
We have fixed the bug which was orignally reported but it seems some users are still facing the issue.
We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .
2)Please try the below mentioned workaround and let us know if that helps:
If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
1. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
3. Launch Illustrator and check if you can save the document
If you use custom Adobe PDF presets then follow below steps
1. Go to Edit > Adobe PDF Presets
2. Check PDF compatibility of PDF presets that are not default
3. Make a note of presets that use PDF compatibility version 1.3
4. Quit Illustrator
5. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
6. Move the presets identified in step 3 out of this folder
7. Launch Illustrator and check if you can save the document
3)Please share your preset folder in a Zip File
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
4)Please try the below mentioned workaround and let us know if that helps:
Steps:
i)Launch Illustrator
ii)Open preference by pressing “Cmd+K”
iii)Go to “File Handling & Clipboard”
iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
v)Click ok
vi)Try to save file and let us know if that helps
If it is still reproducible
i)Open preference by pressing “Cmd+K”
ii)Go to “File Handling & Clipboard”
uncheck “Save in background”
iii)Click ok
iv)Try to save file and let us know if that helps
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team
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Rebecca commented
This is a joke - I am flat out with work and don't have time to do what Adobe should have checked before releasing this. I can't believe all your users have to do this... shocking!
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Alex Selamat commented
I have the latest version with very bad saving issues:
1. It won't save on local network file server (MacOS)
2. It did NOT save my work on my desktop after it says it's done saving. This is very bad. -
Jamie Bishop commented
This is a total joke! and the beta hasn't fixed it for me anyway.
Surely being able to save a file is the most basic of functionality? How the **** can this be missed in a software release? -
Milly commented
Why can't you just fix the problem and send out the bug fix now, so frustrating that I am having to save out as a pdf initially in order to circumnavigate this saving issue.
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David Chick commented
@admin. I'm sorry but users shouldn't have to download pre-release software because Adobe rush updates out and don't test their software correctly. I have had issue with the latest InDesign and Photoshop. I have also had a usable InDesign 2018 removed from my machine by tech support when they were trying to fix the issues with 2020 and told they only support the latest and previous version.
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Anonymous commented
THX :)
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Taty Hindes commented
Thanks for the workaround, It worked for me.
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Taty Hindes commented
I'm using High Sierra 10.13.6. 32GB. I was wondering if I had to update OS.
This is so frustrating! And no answer from Adobe.
I've reverted to the previous version, reset preferences and getting the same issue. -
Geographik commented
Exactly what is happening to me, I am using Mojave version 10.14.6 (18G103)
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Geographik commented
Btw. Just upgraded to the new CS 2020 on Illustrator and Photoshop.
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Geographik commented
I am unable to save any files as .ai file, new or old. It simply says "An unknown error has occurred", I have to save as an eps or PDF. This is really worrying. I also cannot copy and paste vector objects into Photoshop now, it won't allow me to do it and says "operation can't complete because of an unknown error" [CANF]. Then when I close this warning box it says "Could not complete the paste command because the clipboard data is empty or invalid". This is completely destroying my workflow and work in general.
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Taty Hindes commented
Since updating, I can't save files on my hardisk or cloud. I can however, save as PDF. I'm on a Mac, using High Sierra.
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Shane commented
Deleting all my personal pdf presets worked for me as well
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Michal commented
I deleted all deletable PDF presets from Edit -> Adobe PDF presets -> list.
Everything is OK now. -
AV commented
same.
totes jacked.
fts.
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Michael Esbensen commented
@ Ankit goyal: Video send of issue
@ Rama: Do not have a "/Adobe PDF" folder. see attached -
Dan commented
This worked for me (Macbook Pro 2018, Catalina):
1. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe PDF/Settings
2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
3. Launch Illustrator and check if you can save the document -
DJ commented
It's happening for me. Any work arounds? I'm very frustrated. Hours wasted. I can't save any files in Illustrator 2020. Nor can I save EPS or drag them into Creative Cloud. Grrrrr. Not happy.
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Anonymous commented
illustrator team is all about marketing at MAX these days. come on can there be anything as basic as this.
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Michael Esbensen commented
Have exactly same problem. Did the same as Shane. Started after updating to OS Catalina. Please help? Thanks!