1175 results found

1. Meta data in SVG file ignored

   Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
   See attached file.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  Dirk Schulze responded

   Hi Alexandre,

   Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.

   Thanks,
   Dirk

2. AI CC2017 has flatten my work file into an image automatically

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file A still working fine.

   I tried copy file A to file C (new document file).....the result is even weird. Some group in layers has flatten, but some are not.

   I use the same save/ export steps like CS5. I didn't touch any setting in save dialogue. I was not able to figure out why it flatten when I close the file.

   1. I should be able to amend the AI CC, the software shouldn't flatten it automatically. It caused me into a big trouble.

   2. AI CC flatten my paths, groups, layers....randomly.

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file… more

   3 votes

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. No DPI resolution in export file when export for screens

   When export I use export for screen, there is no DPI resolution in the exported files.

   Illustrator 21.1.0 - macOS
   1. Create a new document
   2. Create a simple element like a rectangle with 200 x 200 pixel
   3. Set the document size to 200 x 200 pixel
   4. Export it for screens
   5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
   6. Save / Export the files
   7. Open the file in preview or Photoshop
   8. You can see that the images doesn't contain any DPI information

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   3 votes

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4. Illustrator won't open more than one file at a time.

   I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

   1. I open a file.
   2. I double click to open another AI file (other file opening methods have same results).
   3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
   4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

   -So every time I need to open a new file I have to completely close Illustrator and restart it.

   -My co-worker with the exact same set up has the same issue.

   -We're been experiencing this issue for at least a few months.

   I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

   1. I open a file.
   2. I double click to open another AI file (other file opening methods have same results).
   3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
   4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

   … more

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

   just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

   3 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. The Default File Location option in missing in Preferences > File Handling

   Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

   At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can offer nothing but to reset Preferences, but it never helps to make it appear back. The blank spot is there, but the option is gone.

   We, however, can toggle it with a script, with a single line:
   app.preferences.setBooleanPreference ("AdobeSaveAsCloudDocumentPreference",false);

   or go to the 'Adobe Illustrator Prefs' file and set this key to zero:
   /AdobeSaveAsCloudDocumentPreference 0

   So the option exists, it just doesn’t get exposed.
   I personally think it’s a trap. I think Adobe lures users to use the Cloud. I think this perfectly fits the 'Adobe uses shady practices' and whatever the team can say in response (except for 'It is now fixed' with the users proving it is) I will treat as fueling these practices.

   Here’s a discussion at forums about this:
   https://community.adobe.com/t5/illustrator-discussions/turning-off-save-to-cloud-as-default/td-p/13076982

   Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

   At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can… more

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7. The font with a name which has ampersand symbol cause wrong with exported SVG file

   If there is an ampersand in the name of the inserted font, the exported svg file is not able to open due to not escaped symbol&. In fact it should be escaped into &amp, otherwise error named EntityRef will appear. After editing the SVG file manually, everything goes well.
   For example, a font with the family name "FontA&B" is inserted in a file. When I export, the svg file show "font-family: FontA&B" instead of "font-family: FontA&B" or "font-family: "FontA&B" ". So the bug might be tricky. Hope it can be fixed. This does affect my work.
   Thanks.

   Ai Version 29.6.1.9
   System: Windows 11 24H2

   If there is an ampersand in the name of the inserted font, the exported svg file is not able to open due to not escaped symbol&. In fact it should be escaped into &amp, otherwise error named EntityRef will appear. After editing the SVG file manually, everything goes well.
   For example, a font with the family name "FontA&B" is inserted in a file. When I export, the svg file show "font-family: FontA&B" instead of "font-family: FontA&B" or "font-family: "FontA&B" ". So the bug might be tricky. Hope it can be fixed. This does affect my work.
   Thanks.

   Ai Version 29.6.1.9… more

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8. Anti-Aliasing Method in PNG Options Resets to Type Optimized

   The Preview in PNG Options is fixed (previously reported here: http://illustrator.uservoice.com/forums/601447/suggestions/48119207), but the anti-aliasing method is not sticky anymore. It stays on Type Optimized between exports.

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to work after resetting Preferences

9. Export for Screens won’t export artboards as a single file

   When a document has multiple artboards and is exported as PDF using Export for Screens, although all artboards are selected and a Single File option is checked, it will still be exported as multiple files.

   illustrator 2025 v29.6.1

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   Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Unable to export blank canvas using 'Export to Screen Multiple Formats'

    Cannot export blank canvas using 'Export to Screen Multiple Formats'.
    When making a brochure, one page is blank, but when using "Export to Screen Multiple Formats" to export, it prompts that a blank canvas cannot be exported.

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11. Search for a file name in the Save As dialog on Mac doesn’t work

    When saving a file, searching for a filename, to add a V2 or FINAL as the end of the file name, does not work.

    I am using illustrator 2025 on Mac OS 15.4.1

    I have made sure that illustrator has full disk permission. See attached screenshots.

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12. Saving as PDF loses all artwork outside of artboard - THIS HAS TO BE FIXED

    For 15 years I have never had an issue saving files as PDFs. I have always used the save as Smallest File Size PDF option, I do a lot of large format printing so this is necessary in order to rip files in a timely manner to the printer. Now when I save a pdf all my artwork that's outside the artboard disappears, hours upon hours of artwork just gone, no warning. Its bad enough there is no longer a way to purchase the software so having to pay monthly and the constant terrible updates are ruining me and my business. Please fix this back to way it used to be. My artwork outside the artboard should not disappear.

    For 15 years I have never had an issue saving files as PDFs. I have always used the save as Smallest File Size PDF option, I do a lot of large format printing so this is necessary in order to rip files in a timely manner to the printer. Now when I save a pdf all my artwork that's outside the artboard disappears, hours upon hours of artwork just gone, no warning. Its bad enough there is no longer a way to purchase the software so having to pay monthly and the constant terrible updates are ruining me and my… more

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13. SVG保存時にスワッシュ字形等が書き出されない

    macOS 14.7.2 iMac27inch
    Illustrator ver.29.3.1

    再現手順
    1. 新規ドキュメントを開きアートボード上に「Air」と入力し欧文フォント（スワッシュ字形が有効なもの）を指定する。
    2.OpenTypeパネルの「スワッシュ字形」と「タイトル用字形」をクリックする。
    3.SVG形式で保存。その際、フォントをサブセットで埋め込む。
    4.ブラウザ等で確認するとスワッシュ字形等がデフォルトの字形で表示される。

    期待する結果
    スワッシュ字形やタイトル用字形が正しく表示される。

    実際の結果
    スワッシュ字形やタイトル用字形が標準字形になる。

    SwashやTitlingAlternatesはスタイルに対してfont-feature-settings等の設定が必要になりますが、Illustratorはそういった設定を保存しません。また、フォントサブセットを保存した場合でも標準字形のグリフが保存されます。

    EN Translate:
    Step to Reproduce
    1. open a new document, type "Air" on the artboard, and specify a western font (with swash glyphs enabled).
    2. Click "Swash" and "Titling Alternates" in the OpenType panel.
    3. Save the file in SVG format. (Embed the font as a subset.)
    4. When we check the file in a browser, the swash and Titling Alternates will be displayed as default glyph.

    Expected Results
    Swash and titlling Alternates are displayed correctly.

    Actual result
    Swash and titleling Altermates are fallback to defalt glyph.

    Swash and TitlingAlternates require font-feature-settings and other settings for styles, but Illustrator does not save such settings. Also, when font subsets are saved, the glyphs of the default glyphs are saved.

    Please delete the ".pdf" extension from the attached pdf file and open it in Illustrator.

    The SVG that Illustrator saves is shown below.

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 29.3.1, SVG Export Plug-In . SVG Version: 9.03 Build 55982) -->
    <svg version="1.1" id="layer1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 111 111" style="enable-background:new 0 0 111 111;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#231815;}
    .st1{font-family:'Atocha';}
    .st2{font-size:12px;}
    </style>
    <font horiz-adv-x="1000">
    <!-- Copyright (c) 2016 by Jose Luis Vivas and Alejandro Paul. All rights reserved. www.sudtipos.com, with Reserved Font Name "Atocha" -->
    <!-- Copyright: Copyright 2025 Adobe System Incorporated. All rights reserved. -->
    <font-face font-family="Atocha" units-per-em="1000" underline-position="-100" underline-thickness="50"/>
    <missing-glyph horiz-adv-x="180"/>
    <glyph unicode="A" horiz-adv-x="650" d="M-8,474C-23,474 -41,433 -41,359C-41,303 -12,208 131,184C110,78 97,-29 97,-128C97,-195 151,-243 203,-243C216,-243 221,-233 221,-222C221,-205 197,-121 197,-30C197,39 203,110 215,178C281,179 376,194 454,212C454,185 455,160 455,137C455,62 452,9 448,5C445,2 443,-1 443,-5C443,-28 503,-56 545,-56C559,-56 571,-53 578,-46C581,-42 583,-20 583,16C583,69 579,152 569,244C589,252 621,270 621,293C621,302 608,328 589,328C585,328 575,325 560,322C537,507 493,707 422,778C414,786 406,789 398,789C374,789 353,759 348,734C286,680 206,495 153,284C33,316 -8,397 -8,422C-8,445 2,460 2,468C2,472 -1,474 -8,474M258,272l-25,0C277,468 349,629 374,676C421,599 442,439 450,295C392,283 323,272 258,272z"/>
    <glyph unicode="i" horiz-adv-x="192" d="M239,117C250,154 252,188 252,201C252,213 234,221 223,221C218,221 214,219 214,216C209,178 194,75 137,75C125,75 121,108 121,152C121,243 138,383 138,383C138,383 145,387 145,401C145,421 140,433 131,442C117,456 94,465 75,465C65,465 55,462 48,456C33,442 21,341 21,243C21,158 30,75 53,52C81,24 120,4 136,4C179,4 221,56 239,117M69,651C69,603 109,576 128,576C172,576 177,643 192,658C195,661 198,666 198,672C198,704 178,731 143,731C128,731 98,720 86,708C74,696 69,684 69,651z"/>
    <glyph unicode="r" horiz-adv-x="314" d="M248,-16C345,-16 372,143 377,216l0,2C377,238 360,258 349,258C344,258 341,255 340,246C338,224 318,29 258,29C245,29 235,47 235,97C235,151 256,335 256,369C256,416 142,451 79,474l0,30C79,524 61,532 41,532C15,532 -15,518 -15,498C-15,478 8,464 38,452C36,305 23,216 23,216l0,-2C23,202 44,192 56,190C61,190 61,194 61,194C61,194 74,294 78,436C114,422 148,407 148,385C148,359 128,229 128,149C128,70 147,-16 248,-16z"/>
    </font>
    <text transform="matrix(1 0 0 1 46.1946 58.2838)" class="st0 st1 st2">Air</text>
    </svg>

    In contrast, the following is the one adjusted so that the browser can normally display Swash, etc.

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 29.3.1, SVG Export Plug-In . SVG Version: 9.03 Build 55982) -->
    <svg version="1.1" id="layer1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 111 111" style="enable-background:new 0 0 111 111;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#231815;}
    </style>
    <font horiz-adv-x="1000">
    <font-face font-family="Atocha" units-per-em="1000" underline-position="-100" underline-thickness="50"/>
    </font>
    <text transform="matrix(1 0 0 1 46.1946 58.2838)" class="st0"
    style="font-family:'Atocha'; font-size:12px;
    font-feature-settings: 'swsh' 1, 'titl' 1;
    font-variant-alternates: titling-caps;
    letter-spacing: 0;
    text-rendering: optimizeLegibility;">
    Air</text>
    </svg>

    macOS 14.7.2 iMac27inch
    Illustrator ver.29.3.1

    再現手順
    1. 新規ドキュメントを開きアートボード上に「Air」と入力し欧文フォント（スワッシュ字形が有効なもの）を指定する。
    2.OpenTypeパネルの「スワッシュ字形」と「タイトル用字形」をクリックする。
    3.SVG形式で保存。その際、フォントをサブセットで埋め込む。
    4.ブラウザ等で確認するとスワッシュ字形等がデフォルトの字形で表示される。

    期待する結果
    スワッシュ字形やタイトル用字形が正しく表示される。

    実際の結果
    スワッシュ字形やタイトル用字形が標準字形になる。

    SwashやTitlingAlternatesはスタイルに対してfont-feature-settings等の設定が必要になりますが、Illustratorはそういった設定を保存しません。また、フォントサブセットを保存した場合でも標準字形のグリフが保存されます。

    EN Translate:
    Step to Reproduce
    1. open a new document, type "Air" on the artboard, and specify a western font (with swash glyphs enabled).
    2. Click "Swash" and "Titling Alternates" in the OpenType panel.
    3. Save the file in SVG format. (Embed the font as a subset.)
    4. When we check the file in a browser, the swash and Titling Alternates will be displayed as default glyph.

    Expected Results
    Swash and titlling Alternates are displayed correctly.

    Actual result
    Swash and titleling Altermates are fallback… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. 'Audodesk' instead of 'Autodesk' when exporting DWG

    I’ve noticed that when exporting as Autodesk RealDWG, the pop-up progress bar actually says Audodesk. Spelling Mistake.

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15. 2024バージョンで保存したのに、2025バージョンで開くと更新ダイアログで2024より前のバージョンで作成されたデータと表示され、更新箇所を確認できない

    2025で開いたときに更新箇所を確認したいので、2024で別名保存して、2025で開くと、以下の表示が出ます。
    「このファイルには旧バージョンのillustratorで作成されたデキスとが含まれています。テキストレイアウトが更新されることで、文字の配置が変わる場合があります。・ファイルを閉じる場合には「キャンセル」を選択します。・テキストレイアウトを更新してファイルを開く場合には「OK」を選択します」

    何度やり直しても、「更新を確認」のボタンがあるダイアログがでません。

    2024のバージョン：28.7.5(64bit)
    2025のバージョン：29.3.1(64bit)

    2 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Export Assets (Elements) as SVG results in additional content in exported file

    When exporting assets as SVG using Asset Export panel, additional content is added — content that I exported weeks ago. When using "artboards" to export everything is correct.
    Horror!

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17. Changes made in acrobat PDF not reflected when opening in Illustrator

    Sometimes, text and graphical changes made using Adobe Acrobat on PDF's are not reflected when opened in Illustrator. For example, a client sent a PDF file of a banner with a phone number on it, when viewed in Acrobat the number is different than the one in Illustrator because the client made the edit in Acrobat. It would sure be a great feature if a file would open properly in across different adobe products.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. The Illustrator was not responding every time I tend to save new file

    Once I open Illustrator, it functions smoothly. I can open and save a copy of an existing files without any problems. However, when I click 'New File' and attempt to save it, the program consistently crashes with and became unresponsive.

    I tried saving the recovered file, but it also hangs and 'not responding' when I click 'Save' in the File menu. I even restarted my computer to see if that would resolve the issue, but I'm still unable to save a new file.

    I hope you can assist me with this problem.

    OS: Windows 10
    Illustrator version: 29.1 and even the 28.7.3

    Once I open Illustrator, it functions smoothly. I can open and save a copy of an existing files without any problems. However, when I click 'New File' and attempt to save it, the program consistently crashes with and became unresponsive.

    I tried saving the recovered file, but it also hangs and 'not responding' when I click 'Save' in the File menu. I even restarted my computer to see if that would resolve the issue, but I'm still unable to save a new file.

    I hope you can assist me with this problem.

    OS: Windows 10
    Illustrator version: 29.1 and even… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Sizes of exported PNG files differ depending on the method used

    Using "Export as" and "Export to Multiple Screen Formats" to export PNG format, with the same settings, there is a significant difference in size after export.

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20. Unknown error during file import

    Illustrator 2025 (29.1)
    MacBook Pro M3 16"
    MacOS Sonoma 14.7.1

    When importing I'm getting a random "Unknown error" message. Afterwich the import failes.

    This seems chipset related. When I boot Illustrator 2024 (28.7.3) in Rosetta mode, the error is gone.

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    2 votes

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