Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8070 results found
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Slow performance after selecting grouped layers
2020 Intel Mac, MacOS 12.2, Illustrator 26.0.2
Illustrator works fine until I multiple click, deep into an object layer. Once I see object properties the whole app starts to slow drastically. Scrolling, zooming, selecting objects are all delayed. The only solution is to restart the app and not accidentally click into the layers.1 vote -
The new version feb 2022 doesn't recognize my network devices in order to save document on the network
The new version feb 2022 doesn't recognize my network devices in order to save document on the network, I must save them to desktop and then manually drag into the network device, it never happen before, but last 2 upgrades are failing..
Also when I save a copy or new document in the older version instantly redirect to the field 'name' so I can named the new file, new version you must use the mouse to locate the name field and then input the names, it also happen in the last 2 versions....1 vote -
Illustrator Crashes When Printing to Trotec Laser Engraver
Anything above illustrator 23.0 crashes when printing to Trotec Laser Engraver.
1 vote -
SVG fail
I'm trying to open the attached SVG, from a W3C specification. The image renders correctly in all browsers, but completely fails to import in Illustrator (Photoshop failed too).
The upload refused to allow SVG, so I tried to add it here, in pure text.
That failed. For unknown reason "Sorry, we couldn't submit your request." So I'll try uploading it as a text file.
1 vote -
Previously created files wont show up when opened.
When I open a file that was already created in the same version and other versions it wont show the document it just shows a blank screen but if i move my cursor across the screen it shows clips of the file all pixelated. Screen shots attached.
1 vote -
Symmetry drawing issue with transform panel
Illustrator CC 2020 (all releases) | Illustrator CC 2021 (all releases)
Mac OS Catalina 10.15.7 and higher - Windows 10 (all version supported by Illustrator)Hello community,
I’m writing to you to ask for your help or advice on a problem I’m facing in Illustrator.
We use Illustrator a lot in the fashion industry to draw flat sketches, among other things.
One of the drawing techniques we use is symmetry using an effect created in the Transformation panel (Effect/Distort and Transform/Transform).When this effect is applied to a group containing paths, it regularly happens that one of the symmetrical parts…
1 vote -
Getting Blank screen
Getting grey blank screen not able to see any UI like File, Edit, etc., menus. Even the shortcuts are not working. Within seconds the Adobe illustrator closed automatically. Not able to recover the file as well.
1 vote -
Guias Inteligentes están fallando al momento de alinear
Al momento de utilizar las guías inteligentes para alinear o mover objetos milimetricamente no queda en donde marca que está alineado.
1 vote -
object remaining after command z causing memory error message
I attempted to duplicate an artboard full of clipping masks and objects but afterwards, clicked command z. All quickly as unintended results. It left behind one box with transparency effect. every attempt to move this left behind object, caused the error "Can't move the objects. There isn't enough memory ID: -108"
Removing the objects seems to removed the problem.1 vote -
Illustrator chokes when interacting with the UI
Since I updated to 26.0.2, Illustrator is choking when I interact with any part of the UI, like opening and navigating through menus, moving windows, selecting different tools, etc. For the most part, the issue is not that bad when designing, but when I use the UI is almost unusable. This never happened with any older version.
The video I´m uploading as a reference doesn´t have any drop-frames.My system:
Windows 10 (10.0.19043 Build 19043)
CPU: Intel I9 9900K
GPU: Nvidia GeForce RTX 2080
RAM: 64 GB DDR4
System Drive: Samsung NvME SSD 970PRO 512GB1 vote -
Display errors on tool 'preview video' and 'selection tool'
Please refer to the two images attached. Hovering a tool or a part of an image is enough to show the visual defect.
System is Win10, 21H1 with Intel Iris Xe MAX GPU
AI is version 26.0.31 vote -
Wacom Eraser not working on Illustrator
I'm using MacOS Monterey 12.1, and Illustrator 2022 (26.0.2), both recently updated, and for some reason the eraser tip of my Cintiq 13 HD stopped acting like an eraser and it does the same as the pen tip. I tried resetting the settings for both Illustrator and the tablet, but the problem persists.
For some reason this is not happening on Photoshop, the eraser works as usual.
Does anyone know how to fix this?1 vote -
Ok/Cancel positions reversed on Mac/Windows versions
Is there a reason why the ok and cancel buttons are flipped when you switch from Mac to PC? I use both platforms every day and it's really disorienting. Can this be made consistent across both platforms, or is this an Apple/Microsoft issue?
1 vote -
デザインが表示されなくなる
環境: M1 Mac mini OS 12.1 / Illustrator 26.0.2
ピクセルビューにして300%以上ズームするとなにも表示されなくなる。また、比較的パスやオブジェクトが多いデータについては100%時でもなにも表示されなくなってしまう。CS6ではちゃんと表示されます。GPUにしてもCPUレンダリングでも結果は同じです。
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた現象ですが、最新版「ver.26.2.1」でも再現できませんでした。
ご使用のマシンが「macOS 12.1」ということですが、現時点では Illustrator はサポート対象外となっておりますので、ご了承ください。
いったんこちらのレポートは対応完了とさせていただきます。
よろしくお願いいたします。
Illustrator チーム
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Can't open the illustration. The file is locked or in use
We are getting an error message when we are loading our .aip file on Adobe Illustrator that says: "Can't open the illustration. The file is locked or in use." ID:-54
Approaches (we followed to resolve this issue) :
Uninstalled and reinstalled AI several times.
We have checked the OS dependencies and verified with latest OS as compatible with AI.
We have created plugins again and tried to load same in illustrator but problem remain same.
We have rechecked and updates some build configuration but same issue again.
We have verified the path of output folder and checked with via doing…1 vote -
テキスト入力カーソルが消える
[境界線を非表示]にするとテキスト入力時に表示されるはずのカーソルまで消えてしまう。
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた現象ですが、再現できませんでした。
お手数ですが、以下の内容を詳しく記載してください。
- お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
- 問題が発生したときに実行していた手順
- [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。
なお、テキスト入力キャレットにつきましては、マウスカーソルを動かすと、高速点滅するという以下の問題が確認されていますので、ご参照ください。
よろしくお願いいたします。
Illustrator チーム
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Voreinstellung Einheit Allgemein Millimeter wird nicht gespeichert
Beim Schließen von AI sollte die Voreinstellung Einheit-Allgemein-Millimeter sowie alle anderen Voreinstellungen gespeichert werden. Das ist leider nicht der Fall.
Meine Systemangaben:
Windows 10, AI Version 25.2Wenn ich die voreingestellte Allgemeine Einheit von punkt auf Millimeter ändere, dann die geöffnete Datei speichere, AI schließe, wieder öffne und irgendeine Datei öffne, oder auch AI durch den Aufruf einer Datei oder der vorher geöffneten Datei öffne, ist die Allgemeine Einheit wieder auf dem voreingestellten Wert "Punkt".
Ich erwarte mir, daß der Wert dann Millimeter ist, weil ich ja die Voreinstellungen geändert habe.
Freundliche Grüße
Wolfgang Busch, Mayer & Co GmbH, Salzburg,…1 vote -
新しいmac book proでDNP 秀英角ゴシック金 Stdがアクティベートされません
新しいmac book proでDNP 秀英角ゴシック金 Stdがアクティベートされません、直していただきたいです。
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた「DNP 秀英角ゴシック金 Std」フォントがアクティベートされないという現象は、Illustrator の文字パネルでのアクティベート操作では再現しませんでした。
ご使用の Illustrator と Creative Cloud デスクトップアプリケーションが最新版でも問題が発生する場合は、お手数ですが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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Display wigging out when placing images
Displaying crazy in 26.0.2. When drawing or placing images, screen goes completely white or shows a strange box with an "x". No matter where i click, the mouse click will drag from the corner of the item on the artboard, scaling it.
Mac running Monterey 12.0.1
1 vote -
Adobe Illustrator 26.0.2 on Mac OSX Catalina 10.15.7 will not launch
I updated to Adobe Illustrator 26.0.2 from 26.0.1. I am on Catalina 10.15.7. Illustrator will not launch and I get the error report with the prompt to send it to Adobe. I restarted my computer and it behaved the same way. I then uninstalled 26.0.2 and re-installed a clean version. Still did not launch. I then uninstalled and installed 26.0.1, which I am using now, but would like to update.
1 vote
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