8060 results found

1. Using shortcut adds icon to toolbar

   Hi,

   I want to have customized toolbars that only show the tools I've specified. However, when I select a tool via a shortcut, e.g V for Selection Tool, that icon is then added to my custom toolbars. Very frustrating and distracting.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Save As and Save

   I open an existing file, make edits and either Save As or Save (ctrl+s). A dialog box says the file couldn't be saved because of various possible reasons which none of are true. I immediately try to Save As or Save (ctrl+s) after closing the dialog and the save is successful. This happens 99% of the time since 24.0.1 (possibly sooner).

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Illustrator and InDesign crashing multiple times a day

   I have a weird crash — many but not all times I step away from my Mac (2020 MacBook Pro 16" running Catalina; 64GB RAM, AMD Radeon Pro 5500M 8 GB; Intel UHD Graphics 630 1536 MB), Illustrator goes down (and often, InDesign as well). I'll come back and wake up the machine and am greeted with system crash messages. The crash message seems to be related to Dispatch queue. Is it possible this is tied to sleep functionality, or perhaps a GPU issue? Would love to resolve this.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Scrolling or zooming causes round Corner Widgets to get deselected

   Steps to reproduce:
   1. draw a rectangle
   2. Use the mouse to select ONE of the corners' radius handle (the bullseye handle inside the corner)
   3. Move the mouse wheel to pan (or zoom) a small distance.
   4. The bug happens here! The corner radius handle is no longer selected, and dragging the handle now affects all four corners. This is no good if you want to have only one corner radiused. I only noticed this recently so I think it's a newly introduced problem.

   Panning or zooming should NOT affect the selections that the user has made.

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5. Unable to change language

   Windows 10, CC2020.

   I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.

   IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant

   What I have attempted:

   1. I created a new Windows User Account.
   2. Change OS language to Norwegian. This seems to change the language of the CC desktop app.
   3. Uninstall Illustrator, and remove preferences. Verify that application folder is gone.
   4. Uninstall the CC dekstop app.
   5. Reinstall the CC dekstop app.
   6. In the CC desktop app, set the default app language to Norwegian.
   7. Reinstall Ai.

   Result: Illustrator installs with english language, not norwegian.

   I tried uninstalling the dekstop app and Ai both normally, and using the CC cleaner app.

   I notice the in the CC desktop app that the description of the app is in english, but for some other apps it's in Norwegian. There must be a hidden setting/file somewhere locking it to English. Where can I find this and delete the **** thing? I have now spent two hours trying to change my language. This should not happen.

   Windows 10, CC2020.

   I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.

   IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant

   What I have attempted:

   1. I created a new Windows… more

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6. The operation cannot complete because of an unknown error. [>MIT]

   I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA

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   4 comments  ·  Launch  ·  Delete…  ·  Admin →
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7. Point Transformation after Undo

   In Illustrator version 2.1 (macOS Catalina 10.15.3) as well as whatever the most previous version of Illustrator was I have been experience an issue where after undoing a point movement of a shape with the direct selection point, further transformations to the point can nor be made. If I attempt to move the point (or any points on the shape in question) they snap back to their previous positions. The only solution I have found is to cut the object and baste it again, where after further point transformations will work. This is a tedious work around in work with lots of layered objects and occurs frequently throughout the day in different files.

   In Illustrator version 2.1 (macOS Catalina 10.15.3) as well as whatever the most previous version of Illustrator was I have been experience an issue where after undoing a point movement of a shape with the direct selection point, further transformations to the point can nor be made. If I attempt to move the point (or any points on the shape in question) they snap back to their previous positions. The only solution I have found is to cut the object and baste it again, where after further point transformations will work. This is a tedious work around in work with… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. AIPaintStyleSuite not found

   Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.

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   3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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9. Illustrator Window Disappears When Changing Screen Focus

   When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

   It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

   This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and it'll stay there if I start using it. It's after I use it that it disappears.

   When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

   It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

   This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and… more

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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10. Saving to iCloud Drive creates multiple versions of the same file.

    Saved a file to a folder on iCloud Drive (on the Desktop with iCloud Drive Desktop & Document Sync enabled). The file is still open in Illustrator, yet there are 3 versions of the file in the folder.

    What I am assuming is happening is that the file is being taken off of the desktop and saved to the cloud, but then Illustrator is rewriting the file because it can't see the original file. This hasn't happened before with Illustrator until the 2020 updates and I've saved all my files to iCloud Drive folders since it became a thing.

    I don't know who's at fault or whose bug it is, but this has got to stop.

    Saved a file to a folder on iCloud Drive (on the Desktop with iCloud Drive Desktop & Document Sync enabled). The file is still open in Illustrator, yet there are 3 versions of the file in the folder.

    What I am assuming is happening is that the file is being taken off of the desktop and saved to the cloud, but then Illustrator is rewriting the file because it can't see the original file. This hasn't happened before with Illustrator until the 2020 updates and I've saved all my files to iCloud Drive folders since it became a thing.

    I… more

    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Image Trace, Saving files, Swatch panel

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

    • Image Trace, same issue. Button is there and I click on it but nothing happens.

    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

    Have quit and restarted computer, issues remain. Reset preferences when starting illustrator, also does not help.

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

    • Image Trace, same issue. Button is there and I click on it but nothing happens.

    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

    Have quit and restarted… more

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12. Mac OS Wacom brush lag

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging so badly that it's impossible to draw correctly and in real-time. This is only happening in Adobe Illustrator and it is up-to-date. I've tested Adobe Photoshop using my Wacom Pen and brush tool and it works fine. So I've definitely ruled out that it's my Wacom driver and/or pen.

    I should add that before I updated my Mac I was using the CS6 box version. But after updating my Mac I was forced to purchase the subscription based programs because this killed the CS6 boxed version. Prior to all of this, my brushes/pen tool was working smoothing and not lagging. In other words, never had this problem before. I've tried looking through troubleshooting ideas and nothing is working. Please advise, this is my work tool and I need my brush and pen to work properly.

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging… more

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13. Creating new paragraph or character style does not honor selected text

    https://helpx.adobe.com/au/illustrator/using/character-paragraph-styles.html

    ^ That page states you can select text, and click the new paragraph or character style button to create a new style that uses the selected text as a base. This does not work at all, it just creates a new style with Myriad and default settings.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Layers are messed up, live text broken up

    File was last edited on Dec 23, 2019 - saved in illustrator 2020 .ai and .pdf formats. There were grouped layers, and live text layers.

    When I opened it today, my layer groups are all gone, and my live text has been broken up into separate layers (some mid-word).

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. White color text is showing as black

    I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. Color Picker Selects White Instead of Black

    Very bizarre problem:

    1. I will create a new object using the pen tool.
    2. I select the Stroke Color icon and choose black for a border color.
    3. Illustrator will invariably select white instead of black. I will have to go back to the color picker and select black again for it to stick. Really irritating.
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    6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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17. 3D extrude and bevel effect breaks on large paths

    Windows 10 64 Bit, AI 23.1 .I've observed this bug all previous versions, and on multiple computers.

    Add a 3D effect (eg. Extrude and Bevel) to a path and increase the scale... it always breaks past a certain size. The theshold increases with the extrude depth, so deep objects can be larger while flat objects (ie. no extrude depth) break at a relatively small size. Check out the attached image.

    It's an extremely useful effect... clearly it would be a whole lot better if it could still be used at larger scales!

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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18. Lock/unlock guides shortcut not working

    The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
    Please fix.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Illustrator v24 constantly crashes when I try to open a document

    The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
    I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
    2.5 GHz
    16.0 GB (15.7 GB usable)
    64-bit operating system

    I am also having similar issues on my Surface Pro 64-bit

    I am unable to work on current projects at work, I need help!

    Ashlee

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    4 votes

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20. Unable to export asset

    I am unable to collect and export an asset as I used to in the previous version of Illustrator. Please see the attached screen shot. I select the group in the layers panel, then I click on Object > Collect For Export > As Single Asset, then I choose 600dpi or 300dpi and I get the pop up error in the attached screenshot. Previously, I was able to do this successfully without issue.

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