Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8142 results found
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Illustrator 24.2 crashes while using gradient tool
Right before I updated to the most recent Illustrator 24.2 I experienced the issue and then it continued after the update. I reset my preferences but it did not resolve the issue.
OS: Catalina 10.15
MacBook Pro (15-inch, 2017)
Desktop Illustrator 24.2Thanks!
4 votes -
Workspace show problem
Workspace panels & Tool panel continually disappear when I change the workspace from type to another and the only way to show them is to Quit the program this is toooooo Bad
4 votes -
Popup Message: Error loading plugins
There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.
4 votes -
"Don't show again" check box
"Don't show again" apparently means show every d*mn time.
Checking the box never works. Why?
And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.
Fix your sh*tty program and make it as good as it was before CC.
4 votes -
Export resolution
There is an inconsistency between illustrator and the rest of the world (Photoshop / Bridge / Finder) regarding export resolutions.
When one exports a 100px board on Ai set at 300ppi the file info shows 422 x 422 i.e. 100 * 300 / 72 on Ps an export will show as 100 X 100 which makes sense and that’s how other programs view it.4 votes -
4 votes
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Image trace error
Whenever I use Image Trace option. I get the following message - "this operation cannot be complete because of an unknown error" [CANT]. I am using windows 7, Intel i3 processor and AI 32 bit. Can you please help. I went through the File explorer exercise in other comments but nothing is 'denied' in properties.
4 votes -
CC Library Character Styles Set Leading to .01pt
Character Style works fine in Character styles panel, but using Character Styles saved in a CC Library, results in leading being set to .01pt.
This is with a style saved from document to library, or created directly in CC library.
4 votes -
Save for Web locks and unresponsive
I've been encountering this issue for a while now.
Whenever I save for web and need to size up an image or the image is not done loading and I click save but then close the box, everything freezes and there's nothing to do, but to force quit.
I've attached a video of the issue
4 votes -
Escape Button and Arrow Keys not working with latest Illustrator 2020
This was a previous bug that seems to be resurrected: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35763892-escape-key-and-arrows-not-working-with-illustrator
Escape and arrow keys randomly stop working. If I close the application and restart it sometimes solves the issue, but I'd really like to not have to close everything down and start it all back up again every time it stops working 5 - 10 min into editing a document. :(
4 votes -
Exporting to PNG with smaller dimensions than artboard creates blurry edges
If you have an artboard, let say sized at 160x160px, and export down to 1/10th the size (e.g., 16x16px) the export will be blurred on both the Y and X-axis in Illustrator version 24.
I have attempted to uninstall Adobe (both with and without my preferences), I have attempted to change the the PPI/DPI settings as well. Nothing seemed to fix this.
The only workaround I can find currently is to reinstall version 23, which will soon be removed from the creative cloud.
4 votes -
Using tool shortcut adds icon to all toolbars
I want to have customized toolbars that only show the tools I've specified. However, when I select a tool via a shortcut, e.g V for Selection Tool, that icon is then added to my custom toolbars. Very frustrating and distracting.
4 votes -
Save As and Save
I open an existing file, make edits and either Save As or Save (ctrl+s). A dialog box says the file couldn't be saved because of various possible reasons which none of are true. I immediately try to Save As or Save (ctrl+s) after closing the dialog and the save is successful. This happens 99% of the time since 24.0.1 (possibly sooner).
4 votes -
Illustrator and InDesign crashing multiple times a day
I have a weird crash — many but not all times I step away from my Mac (2020 MacBook Pro 16" running Catalina; 64GB RAM, AMD Radeon Pro 5500M 8 GB; Intel UHD Graphics 630 1536 MB), Illustrator goes down (and often, InDesign as well). I'll come back and wake up the machine and am greeted with system crash messages. The crash message seems to be related to Dispatch queue. Is it possible this is tied to sleep functionality, or perhaps a GPU issue? Would love to resolve this.
4 votes -
Scrolling or zooming causes round Corner Widgets to get deselected
Steps to reproduce:
1. draw a rectangle
2. Use the mouse to select ONE of the corners' radius handle (the bullseye handle inside the corner)
3. Move the mouse wheel to pan (or zoom) a small distance.
4. The bug happens here! The corner radius handle is no longer selected, and dragging the handle now affects all four corners. This is no good if you want to have only one corner radiused. I only noticed this recently so I think it's a newly introduced problem.Panning or zooming should NOT affect the selections that the user has made.
4 votes -
Unable to change language
Windows 10, CC2020.
I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.
IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant
What I have attempted:
- I created a new Windows…
4 votes -
The operation cannot complete because of an unknown error. [>MIT]
I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA
4 votes -
Point Transformation after Undo
In Illustrator version 2.1 (macOS Catalina 10.15.3) as well as whatever the most previous version of Illustrator was I have been experience an issue where after undoing a point movement of a shape with the direct selection point, further transformations to the point can nor be made. If I attempt to move the point (or any points on the shape in question) they snap back to their previous positions. The only solution I have found is to cut the object and baste it again, where after further point transformations will work. This is a tedious work around in work with…
4 votes -
AIPaintStyleSuite not found
Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.
4 votes -
Illustrator Window Disappears When Changing Screen Focus
When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.
It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.
This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and…
4 votes
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