8061 results found

1. Color Swatches added to a Library disappear at random or don’t get added

   Color swatches have disappeared at random. I try adding new color swatches by a USER defined library, and it's adding only patterns, no colors.

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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2. Illustrator crashes with every use. First, the drop menus depopulate, next the save dialog box dissapears, and then the program freezes

   My issues with illustrator 2019 started with previous update, but I'm running Windows 10 Pro 1903 and it's still a problem. Seems I've been lucky though to have this only happen to me recently. People have been raising their hands on this being an issue for them since October 2018! Unbelievable. So what's the solution?

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Raster images should always honor the layer order and transparency values when scaling/moving/rotating

   When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

   With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images with transparency are temporarily opaque when moving/scaling/rotating. so any foreground lines i may want to use for a scale reference are invisible when using the move/rotate/scale operations.

   When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

   With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images… more

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   1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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4. Gradients Crashing Illustrator

   Every time I drag a color swatch, whether an existing swatch or eye-dropped, into my gradient panel, Illustrator crashes. I'm also having issues with my gradient sliders spazzing out when trying to drag them. It causes my program to freeze up. I have one file open and only five gradients in my file, so not enough to overload illustrator. It's making my job extremely hard to do. I have also restarted and tried re-installing illustrator.

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Illustrator taking forever to save

   Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.

   help!

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. AI unusable performance lag

   As soon as I open a artboard or template I experience
   
   5-10 Seconds UI lag for menus and tools

   If I close the artboard the menus are responsive

   Hardware Overview:

   Model Name: MacBook Pro
   Model Identifier: MacBookPro15,3
   Processor Name: Intel Core i9
   Processor Speed: 2.3 GHz
   Number of Processors: 1
   Total Number of Cores: 8
   L2 Cache (per Core): 256 KB
   L3 Cache: 16 MB
   Hyper-Threading Technology: Enabled
   Memory: 32 GB
   Radeon Pro Vega 16:

   4 votes

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. AI doesn't warn about matching hotkeys for commands and actions

   Actions can only be bound to F-keys.
   Keyboard shortcuts can be match to almost anything, including F-keys.
   When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
   But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
   For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. BUG: pdf with CMYK JPEG is inverted when opened in Illustrator

   Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4

   METHOD
   open a PDF that contains a CMYK JPEG image in Illustrator
   (This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)

   RESULT
   image is shown inverted in illustrator (same issue opened in Photoshop as "image").
   Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.

   PDF and original JPEG are attached.

   EXPECTED
   visually the same as input file, no inverted image

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Duplicated artboards containing Export Assets link to the new artwork not the original

   As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

   Methodology:
   Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

   Expected behaviour:
   Any link to/connection to export assets should be retained by the original artwork on the original artboard, thereby enabling the new duplicated artwork to act as a guide for a modified creation and such that once any components are removed, the original asset remains intact.

   As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

   Methodology:
   Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

   Expected behaviour:
   Any link to/connection to export assets should be retained by… more

   4 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Snapping stopped working

    Snap to Grid, Pixel and Point options stop working on a regular basis. Choosing any of them has no effect.
    Have to Close and reopen regualry for it to work again.Ilustrator has become very irratic in the past few releases. Along with other Adobe apps.....

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11. TIFF images as assets in CC Libraries are always placed as PNG images on the artboard

    1. Affected: Illustrator CC all versions that are working with CC Libraries.
       Tested with Illustrator CC 2019 version 23.0.3 on Windows 10. Illustrator versions on Mac OS X are also reported.

    2. Steps to reproduce the issue:
       Do a new CC Library.
       Add TIFF images saved from PhotoShop CC 2019 to the new library.
       Two options how you can do this that I know of:
       A. Drag the files from your file system to the open and empty library.
       B. Use Adobe Bridge CC 2019 to drag files to the open library.

    3. Expected result:
       If I want to use an image TIFF asset in my layout and place it on the artboard from a CC Library the placed image should show up as TIFF image with all the right properties, like the right color space, original resolution etc.pp.

    4. Actual result:
       The placed TIFF is converted to PNG, color space is always RGB, regradless of the original. Always indicating transparency. Even if the original file stored in the CC Library has no transparency at all.

    More details can be seen in this discussion at Adobe InDesign User Forum:

    Bibliotecas CC - Indesign convierte imágenes TIFF en PNG
    franp30034553 Jul 16, 2019 11:02 AM
    https://forums.adobe.com/message/11168505#11168505

    Regards,
    Uwe Laubender
    ( ACP )

    PS: We can see the same issue with Adobe InDesign when placing TIFF images from CC Libraries.

    PPS: Also did a bug report at Adobe Bridge Uservoice:
    https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/38165185-tiff-images-added-to-cc-library-are-considered-as

    and Adobe InDesign Uservoice:
    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38209615-tiff-images-as-assets-in-cc-libraries-are-always-p

    1. Affected: Illustrator CC all versions that are working with CC Libraries.
       Tested with Illustrator CC 2019 version 23.0.3 on Windows 10. Illustrator versions on Mac OS X are also reported.

    2. Steps to reproduce the issue:
       Do a new CC Library.
       Add TIFF images saved from PhotoShop CC 2019 to the new library.
       Two options how you can do this that I know of:
       A. Drag the files from your file system to the open and empty library.
       B. Use Adobe Bridge CC 2019 to drag files to the open library.

    3. Expected result:
       If I want to use an image TIFF… more

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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12. Graph tool doesn't work at all

    I can't get the chart tool to work at all in this latest version. It's not grayed out in the toolbar, and yet clicking on ANY chart format does nothing.

    In the Object > Graph menu, the only available option is Type, and even that just creates a loaded cursor that does nothing. What's going on?

    Using Mac OS 10.14.5 and Illustrator 23.0.4

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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13. Illustrator Recovery-Mode has Turned all my Images Black

    I was in the process of saving my original Illustrator file and it froze then crashed, I re-opened the software and it recovered the document but all my images have turned black.

    And it's not a links problem, most images are embedded and I have a separate links folder containing the remaining linked images, as you can see there are no missing links.

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. eyedropper tool doens't pick up properties

    The eyedropper tool used to be able to pick up properties from one vector to another. for example when there is a vector shape with a border and a gradient and what to copy the same properties (same border and gradient) on to a different vector shape. Tried using shift, or double clicking on the eyedropper tool to look at the eyedropper options.

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    4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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15. Pop up window for gradient comes up and stops all work

    turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

    turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

    in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

    suggest that you have some user experince folks test new features like this before rollout - mabye demo it / poll (small pilot) to see what people think

    I had to save and quit my work - luckily I was able to do that

    thank you

    turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

    turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

    in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

    suggest that you have some… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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16. Pathfinder options not working no matter what I do

    Hi I am using Adobe Illustrator on a Windows PC and I was trying to use the Pathfinder Tool to simply 'minus front' some text on a shape for a logo I am trying to create. But, whenever I go to use the Pathfinder tool and click on in in the Windows Drop Down Menu - because its not even an option on the side bars?- nothing happens. I've tried to group the text and the shape as well as creating outlines but nothing is working. Nothing is popping up. I am simply trying to make transparent text in a shape. Please help. I know what I am supposed to be doing but Adobe isn't giving me any options to do anything

    Hi I am using Adobe Illustrator on a Windows PC and I was trying to use the Pathfinder Tool to simply 'minus front' some text on a shape for a logo I am trying to create. But, whenever I go to use the Pathfinder tool and click on in in the Windows Drop Down Menu - because its not even an option on the side bars?- nothing happens. I've tried to group the text and the shape as well as creating outlines but nothing is working. Nothing is popping up. I am simply trying to make transparent text in a… more

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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17. Resize brush with shortcut keys for Twirl, Pucker, Bloat etc tools

    When using the set of twirl, pucker, bloat tools etc It would be great if you could change the brush size using the '[' and ']' keys like you can when using the blob brush tool. It's very slow and cumbersome to change the size of the brush in the dialogue box .

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Adding more than one color point in a freeform gradient fill makes other points vanish

    I have had this problem with the freeform gradient tool since it was introduced and it has not been fixed. Adding more than one color point results in other color points disappearing.

    4 votes

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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19. Command-Option buttons not working. Can't duplicate or get to selection tool by hitting Command when I am using another tool

    When I am using a tool and want to get to the Selection tool without releasing the other tool I am working with (like if I am typing and want to move the text I can just hit Command and the cursor changes to Selection tool and I can move it and when released automatically becomes the text tool again, use this for many different tools).

    When I hold Command and Option down it would duplicate but it is not duplicating.

    4 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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20. Cannot export large files to .png format at 300dpi

    I’m using the command: File > Export As > PNG
    Use artboards: Not selected
    Resolution: High (300dpi)
    Ahti-Aliasing: None
    Background Color: Transparent

    I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
    The operation cannot complete because of an unknown error [!now]
    I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

    3000px x 3000px – and smaller files exported to .png OK
    4000px x 4000px – flashed a not responding banner at the top of the window then did the export OK
    5000px x 5000px – flashed the not responding banner then (a while later) did the export OK.
    6000px x 6000px – No flashing banner, just the Cannot complete – unknown error message in a box.

    I’m running Illustrator 23.0.3, on Windows 7.1

    I tried the same exercise on my laptop and got much the same results using Illustrator 23.0.2 on Windows 10 Home v1809

    I can’t use the fix I’ve seen of copying the file to Photoshop and exporting from there as I don’t have Photoshop. I’d really appreciate some help to sort this out. I’ve spend the afternoon trying to fix it, and I need to be able to create these .png files.

    I’m using the command: File > Export As > PNG
    Use artboards: Not selected
    Resolution: High (300dpi)
    Ahti-Aliasing: None
    Background Color: Transparent

    I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
    The operation cannot complete because of an unknown error [!now]
    I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

    … more

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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