731 results found

1. ALIGN PIXELS IS DRIVING THIS PATTERN DESIGNER CRAZY!

   ALIGN PIXELS IS DRIVING THIS PATTERN DESIGNER CRAZY! Look, some of us use inches. I create precise repeat patterns and they MUST align the way I decide to align them! It's that simple. I've attempted to turn off ALIGN PIXELS and every time I close and start Ai again it resets to its default. When I enter a number, dammit,, it needs to stay the number I entered. I'm the boss here,, not Illustrator! Please give us a permanent fix to turning off for good this default I will NEVER use.

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2. Pen tool located in type tools

   Took me a while to find but found the pen tool hanging out with the type tools. Please stop fixing things that are not broken. I remember before CC things works pretty well. Now every time there's an update, some other bugs pop up that weren't there before. Is this just a way for engineer job security? Well whatever it is, its becoming a major pain.

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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   There was an issue in 23.0 causing tools to shift between groups. This has been fixed in latest update (23.0.2). After update, please reset the Basic and Advanced toolbars by opening the tool drawer (3 dots at bottom of the tool bar), then using ‘Reset’ from the fly-out menu (on top right).

   Apologies for the inconvenience caused by this issue.

   With Best Regards,
   Raghuveer Singh

3. Direct selection tool not resizing selected artwork

   When I try to click on an anchor point and resize my artwork with the direct selection tool, it does not resize the artwork anymore. It just moves the artwork. Fortunately, I can still use the Free Transform Tool to resize objects and artwork. This is on Windows 10 in Illustrator CC 22.1.

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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly share above information with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly… more

4. Pattern Tile Seam lines

   Can we please find a way to fix those tiny 0.5 px seam lines we ALL have had to deal with for years? The ones that you see when you zoom in or out at certain levels? The ones that don't apparently print? However, they for sure show up when importing patterns into Photoshop, so they aren't just imaginary. When building a Photoshop pattern that begins as a vector pattern, it becomes a nightmare having to meticulously clone them out. Please fix this if at all possible!

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5. Scaling object by clicking corner of object

   Scaling objects by clicking on a corner of object doesn't work anymore, version 2019 23.0.1?

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

6. Can't create bar charts with numbers larger than 2,147,483

   When creating a chart with numbers larger than 2,147,483, the value axis will not render the number positions accurately.

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7. Eyedropper, bounding box, shortcuts don't work, Text tool messed up...

   Illustrator CC 23.0.2 - Mac Mojave

   1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

   2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck on clipping masks, but in the dimensions of the objects inside the mask, so there's a (usually) big bounding box that i cannot deactivate if i click anywhere, it only goes away when i scale the object and then go a step back (not sure if I explained it well)

   3) Some shortcuts don't work, like the one for hide/show guides. When I use command + ; it's opening the preferences window instead of showing the guides.
   Hiding windows used to be command + T, now that just opens the text options. The shortcuts for showing/ hiding bounding box doesn't always work, just sometimes.

   4) The text tool is messed up. After a while of working on a text field, the selection doesn't work properly. For example, I have a sentenced highlighted to make it bigger or change the color, but the changes are being applied to a completely different text field that is not even activated. Or the change doesn't show at all. At this point, everything gets screwed up and I have to restart Illustrator.

   5) Toolbar is mixed up. (only on Mac Mojave)Tools that I never use are at the top, i can only get the path tool through the dropdown menu. Same goes for Magic Wand. I have to search for tools now...Erase and scissors are in two different places, when they used to be in the same. not sure though if this is a bug or a "great new update", anyways i cannot drag the tools to other positions.

   I've had all of these problems (except the ones with text tools) for about a year now, and on an older mac versions too. I use El Capitan at work and Mojave at home, both with newest CC versions, both with similar problems. Only With Mojave I have even more bugs, which is frustrating because I thought the newest mac version would be most compatible.

   Illustrator CC 23.0.2 - Mac Mojave

   1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

   2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Rectángulo

   En la ultima versión 23.0.2 la herramienta rectángulo no hace perfectos los trazos, estos sufren un desplazamiento en alguna de los 2 ejes

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9. Compound shape bounding box issues

   MacOS Sierra (10.12.6)& illustrator 23.0.1

   A compound shape of multiple objects should be acting as a single object so its bounding box should maintan the same (as group's does) but it keeps resetting after any rotation.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Cannot change the blending mode when the gradient tool is selected (windows 10, ai 23.0.1)

    Is this a bug or a feature? If this is a feature then it is very uncomfortable.
    In version 22 it was possible to change the blending mode with the gradient tool selected.

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11. Eye dropper tool crashes Illusrator CC

    Everytime I just the eye dropper tool, it crashes Illustrator CC rightr away. It has happened over and over. I restarted my mac, uninstalled and reinstalled and all.

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12. Smart Guides - Center point not usable

    When Smart Guides are enabled, the Center point of an object is shown, when hovered over the edges of the object, but it dissappears (and doesn't snap) when trying to hover over the Center point itself.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Dragging multiple groups by text anchor deselects other groups.

    See attached video. With multiple groups selected, clicking and dragging by one of the group's text anchor deselects all other groups. Only the group with the selected text gets moved.

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14. Transformation problems

    The Width/height (Screenshot B: / H: ) Values don't work sometimes.

    If I manually type in the values like 20x20 it will create something like this 20,134x19,999.

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15. SVGs not aligning properly unless title layer is deleted.

    When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a screen capture in GIF of what I've experienced.

    When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a… more

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16. Undoing Warp Tool Transforms

    1. Software Details:
       Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

    2. Steps Taken:
       a. Selecting Warp tool (or any other from the warp tools palette)
       b. Selecting an object
       c. Warping the object either once or repeatedly
       d. Undoing all warps to restore original shape.

    3. Expected Result
       The undo command would undo my actions

    4. Actual Result
       Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects. Only after expanding the warped object's appearance and then undoing that operation was I able to achieve the desired result.

    1. Software Details:
       Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

    2. Steps Taken:
       a. Selecting Warp tool (or any other from the warp tools palette)
       b. Selecting an object
       c. Warping the object either once or repeatedly
       d. Undoing all warps to restore original shape.

    3. Expected Result
       The undo command would undo my actions

    4. Actual Result
       Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects.… more

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17. Bug: Cannot scale a horizontal line via center box handle

    Hi,

    in Ai CC2019 I cannot scale a horizontal line via the center box handle. The only way to it, is to use the direct selection tool (A).

    see: https://feek.d.pr/drpiNK.gif

    == feek

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18. Draw Inside Object problems

    I am working on an Apple Mac OS Sierra Version 10.12.6.

    In Illustrator I can't use the draw inside objects, Draw Normal and Draw Behind are enabled, not Draw Inside?
    Thanks, Pam

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.

    I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

    It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

    Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

    Again, this is not a new bug. It's something that I've been dealing with in Illustrator for multiple versions.

    I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

    It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

    Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

    Again, this is not a new bug. It's something that I've been dealing… more

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    lease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. Chart inaccuracies

    The chart tool often creates inaccurately sized shapes. This is especially noticeable in pie charts.

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    Added To Backlog  ·  8 comments  ·  Tools  ·  Delete…  ·  Admin →
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