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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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387 results found

  1. Tilde key to move a pattern within shape not working

    My Tilde/Graves accent key is no longer working to transform a pattern within an object. Normally, I can rotate or move around a pattern when I hold it down without moving the object. It hasn't worked since my last update.

    37 votes

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  2. Eyedropper STILL not wroking on grouped objects in Illustrator 24.2.3

    When using the eyedropper on grouped objects, it'll show correctly in the color panel, but it'll only apply the stoke color to the group. Please fix this! The eye dropper has not worked for grouped objects for way too long now.
    Windows 10
    Illustrator 24.2.3

    6 votes

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  3. Multiple selections for converting to greyscale not working

    After selecting multiple objects, and choosing Edit - Edit Colors - Convert to Greyscale, it no longer works. Objects must be selected one at a time for the command to work. Win10, Illustrator 24.2.1

    1 vote

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  4. Links panel shows wrong colour space

    In a CMYK document the Links panel shows RGB images as CMYK. In the example image a PNG, which can never be CMYK, is incorrectly reported as being CMYK.

    This is in a CMYK Illustrator file. In an RGB file the image is correctly reported as being RGB. Placed CMYK images are correctly reported as CMYK.

    1 vote

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  5. Although the color is selected, when I quickly select the area I select on my page, the color is not applied to the selected area.

    When I quickly select the area I select on my page from the swatches, although the color is selected, it does not apply the color to the selected area.
    Sometimes he never chooses. But it is necessary to choose very slowly.
    It slows down my working speed and drags it to error.
    We have 5 users here, we all ask for this problem to be corrected. This problem has not been before for the last 1 year, this event is driving us crazy.ediyoruz. Daha önce bu problem yoktu son 1 senedir bu olay bizi çıldırtıyor.

    1 vote

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  6. Colour values change on their own! Very frustrating

    Colours keep slightly changing over time, even as I am designing live inside a file!

    I will enter an exact CMYK or RGB value to match our brands colours, then these values will change slightly all on their own.

    I've been monitoring this for about 2 months now hoping this issue would be resolved in an update... but it hasnt been!

    This is a massive issue! Colours have to be stable!

    We need to be able to trust the program with things that are vital for a brand, like their COLOURS!

    The attached image shows -
    Top: is the original…

    31 votes

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    This problem requires an investigation, but not enough data is gathered yet to even start it.


    Please provide these settings to help the team to deal with the problem:

    1. The version of illustrator. OS and GPU model

    2. Your color settings (a screenshot of the Color Settings dialog will do)

    3. A test file with swatches which gets changed

    4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

    Also, please check if the behaviour differs when you disable GPU mode and note that.


    Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.


    It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a…

  7. RGB Bug

    I can't create a file in CMYK color format...everything even previous files have been converted to rgb. HELP!!

    1 vote

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  8. Freeform gradient locking spot color

    If you use a spot color in a freeform gradient the swatch becomes locked, so you can't change the name or merge/delete the swatch.

    Additionally, If you use global color swatches in the freeform gradient and copy to a new document, the global color doesn't get added to the swatches palette - you have to save and reopen the file for the swatch to appear.

    macOS 10.14.6
    Illustrator 24.2.1

    1 vote

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  9. CMY touch bar not working properly

    1. My OS: MacOS 10.15.5 (Catalina) / Illustrator CC 2020 (24.2)
    2. a) Create a new document (CMYk mode)
      b) create a rectangle
      c) Use touch bar CMYk color space to change fill color
      d) Nothing happens.

    3. Expectation:
      a) Create a new document (CMYk mode)
      b) create a rectangle
      c) Use touch bar CMYk color space to change fill color
      d) Change color according to colours sliders change.

    4. No change on fill or stroke color.

    2 votes

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  10. Double-click on swatch doesn't bring up swatch options anymore.

    Mac OS Mojave 10.15.5
    Adobe Illustrator 24.2

    I used to be able to double-click a swatch to bring up swatch options, but it does not bring up the dialogue box anymore.

    2 votes

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  11. Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color

    After updating to 24.2. Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color. Then it doesn't allow the selection of the color because it wants to add a new color. When I keep trying to select the color it is showing a plus sign and will not allow me to select the color that is there.

    3 votes

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  12. Select same fill color does not take into account tints

    When I select "same fill color" or "same appearance" it selects all items using that particular pantone regardless of whether I am using that pantone at 100% or a tint (ex 40%, 50%, 60%).

    1 vote

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  13. File opens with one color value & the values change when placed in a new document

    Hi There, I am working in the latest release of AI on a MacBook Pro OS 10.15.4 (Catalina) and I am reporting a bug I've encountered.

    To preface, I don't know the age of the original logo file. The artwork is a PMS chip value, saved in an RGB document.

    To get the RGB value of the logo I opened the file and inspect the color. Since it was a PMS, I go to the RGB view either in the color panel or the selector in the tool bar & I see a specific value. (0/53/98) when I paste the…

    2 votes

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  14. Selection Tools Not Identifying Color Swatches

    Mac OS Mojave 10.14.6
    Adobe Illustrator 2020

    With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.

    Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.

    • Select Open Arrow Tool
    • Click and drag to select art

    Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
    Actual result: Question mark appears in the swatch panel
    • On the same art using Open…

    2 votes

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  15. v24.2 swatches / pattern issues - either one or the other - different from fill drop down

    in the latest version v24.2 (june2020) my swatches dissapeared and if i go to defaults RGB and click on the first (white) and last and then the last pattern in the block then click ADD TO SWATCHES and nothing happens or it only adds the last pattern.

    i added one by one and it worked UNTIL i added a pattern and it erased all colour swatches and only left the patterns. this IS happening with the new update.

    and in the upper left hand (menu bar) if on the fill drop down, it does link to shows the swatches and…

    1 vote

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  16. spot color limit

    Please stop the limiting of the spot colors. I use multiple spot colors when making color swatches for profiling some of our machines. I do not always want to convert everything into CMYK in Illustrator.

    I am not sure why this was changed because I can not understand what value limiting the colors adds?

    2 votes

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  17. Inconsistencies in adding gradient swatches in Adobe software and Adobe's instructions for Illustrator gradient swatches are incorrect

    Only one of the methods listed on the Adobe Illustrator help page regarding adding gradient swatches actually works..

    There is no 'Add to Swatches' button in the Gradient menu (in fact, there is no Gradient menu, only a Gradient panel).

    Dragging the Gradient fill box from the Gradient Panel to the Swatches panel does absolutely nothing.

    Furthermore, the instructions 'Click the swatches menu in the Swatches panel and choose New Swatch' fails to explain the fact that you need to have your gradient selected and active in the active Fill or Stroke boxes.

    On top of all of this, all…

    2 votes

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  18. Illustrator suddenly changed from RGB to CMYK

    Windows 10, Illustrator 2020

    1. Working on a digital comic and suddenly colour has been changed
      from RGB to CMYK, which means I cannot copy and paste the colours
      I was repeatedly using anymore.

    2. Black colour has been automatically replaced by a dark greenish black;
      upon further inspection, it can be seen that it is not completely black. It feels odd at plain sight. I have manually selected each line which has changed colour, but it keeps going back to that dark greenish black.

    2 votes

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  19. Transparency

    When I select a line of type with the Type Tool it shows as 100% Normal Transparency, however if I select that same line of type with the Selection Tool it displays as Normal 100%. How is this possible?

    1 vote

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  20. RGB black from Indesign translates to CMYK black in Illustrator upon Copy + Paste

    This is a bug and not an idea:

    What I copy RGB black (0,0,0) vector artwork from Indesign to paste into Illustrator, the artwork always pastes in with a value equivalent to CMYK black (0,0,0,100). The copy/pasting is happening from one RGB document to another ("Web" document in Indesign / "RGB" document setup in Illustrator).

    Please fix!

    1 vote

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