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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Actions

    When action is created to change line to eg. Dash 20pt, Gap 20pt, Align dashes to corners and path ends and action is run on a file, Illustrator changes only Dash size and ignoring the Gap size and aligment of dashes.
    Another action crated to scale all in a file disproportionaly and action is run, it does not scale disproportionaly - ignores disproportion values.
    Actions cannot be trasted (used to be very good in pre CC version).

    3 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. Wont open

    On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day

    1 vote
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  3. outline - filled shape bug

    If I fill the new shape with color it doesn´t really work. I get a straight outline istead of a curve. Additionally there is a difference between outline view and colored view.

    2 votes
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  4. Illustrator CS6 error-message

    Illustrator CS6 gives me a error-message every time I press a key or button on the mouse since I updated to Mac 10.12.6.
    Is there a free update available to solve the problem?

    1 vote
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  5. Better Customer Service & Chat

    Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.

    3 votes
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  6. Clear Recent Files Not Sticky


    1. Version: 21.1.0


    2. Steps:


    Illustrator>Preferences>File Handling & Clipboard>Change Number of Recent Files to Display from 20 to 0

    Close Illustrator
    Re-Open Illustrator (Recent Files Gone...What I want)

    Illustrator>Preferences>File Handling & Clipboard>Change Number of Recent Files to Display from 0 back to 20.

    Close Illustrator
    Re-Open Illustrator (Recent files all return)


    1. Expected Result: When I change back from 0 to 20, I expect all of my recent files to be gone.


    2. Actual Result: Recent Files return when I change the settings back from 0 to 20.


    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The setting you are referring to only controls visibility – does not clear the list. Sure way of clearing the recent history is to clear Illustrator preferences.

  7. Illustrator doesn't find color profile, which are shown in Indesign

    Hi everybody,

    I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

    I reopened Illustrator and also de- and reinstalled it...

    Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

    Thanks a lot!

    Best wishes
    Rene

    2 votes
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  8. Application crash when copy/pasting SVG paths

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application…

    1 vote
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  9. stop

    This is simple enough, and I'm sure I'm not the only one this happens to, but this has been happening for years, every time I get started I do about an hour of work then its complains it has stopped working and closes! No save option, no autosave, no back up, nothing!

    A very simple way to fix this, have an autosave!

    2 votes
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  10. Self-moving object down

    Automatically moveing the selected object down while holding, or quickly press several times the shortcut ctrl -

    1 vote
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  11. outline view does not work

    I'VE TRIED EVERYTHING.

    it doesn't work, even if i try to make only outlines , i can see the preview

    5 votes
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  12. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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