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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. paste in place

    paste in place seems to have stopped working properly?

    1 vote
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  2. variables (data set) batch action

    I have an action that:


    1. selects "Next Data Set"

    2. Runs a recolour script to colour the artwork based on data set values

    3. Then "save as copy"

    When it is run once it works as expected and saves the current data set as a copy PDF and advances to the next data set. When the action is run as a Batch Action the action goes nuts! It advances multiple data sets values and saves as a completely different data set name. This wouldn't really be an issue if I had 10 or 20 data sets, but I have over 1000 -…

    1 vote
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  3. Drawing with percentage opacity fills: Percentage will not stay selected for each new element.

    AI CC 2020 (Apple Mac): I have noticed a bug - a serious one that stops me from working. If I make a shape with a fill of (for example) 30% I would expect the next shape to retain that percentage of fill - which it always has done (I'm a very experienced user of Illustrator and use this feature all the time). Now I find that each new shape reverts to 100% fill which is totally unworkable as I draw by building up layer upon layer of opacity fills. The advisor online checked with his versions of AI CC…

    1 vote
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  4. expanding pie chart

    I found that you can expand a pie chart by making the chart, then taking the scissors tool and clicking on the points, then you can edit each slice!

    1 vote
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  5. elements disappear and get pixelized when zooming

    preview bug - when zoom in or out some elements get pixeled or disappear.

    1 vote
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  6. Dashed Line not working

    Using Illustrator CC 2020 V. 24.0.3 on MacOS Mojave 10.14

    The dashed line effect cannot be applied. As soon as I make use of the gap field, I can see a preview but then when I click anywhere the effect just disappears. And when I try to create outlines it just turns into a normal non-dashed line.

    6 votes
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    7 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Dana,

    I tried the same at my end but not able to reproduce the same. Can you please provide some more info regarding this issue:
    1. Are you facing this problem with some specific content or all the path types?
    2. Are you applying stroke properties from stroke panel or control panel?
    3. Will it be possible for you to share the test file?

    Thanks
    Anish

  7. Flashing screen

    Since downloading the new 2020 Illustrator, even after the updates i get the same problem. While working on any document the screen flashes in and out very rapidly when moving the mouse in illustrator. It doesn't slow the software down but is very annoying when trying to set up a job and the screen is constantly flashing. All other adobe products like indesign, photoshop and acrobat work fine. Just illustrator i'm having the issue.

    1 vote
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  8. Illustrator Window Disappears When Changing Screen Focus

    When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

    It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

    This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and…

    1 vote
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  9. command Z, Blocks Reediting an object

    If I edit an object or shape like adding or deleting a point and do not like it, I usually undo it with command Z. Once I use command Z the shape I was editing is blocked from being re-edited.
    I sometimes have to copy the shape and paste in order for me to add the points in different location again on the shape.
    Is there any reason why this is happening?

    1 vote
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  10. toolbar not working

    Trying to use illustrator however when i open the application my tools and the rest of the features on illustrator don't show (toolbar)

    1 vote
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  11. AppleScript "export as svg" with options triggers error

    tell application "Adobe Illustrator"

    try
    
    tell current document
    export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell
    on error errMsg number errNum
    log errNum & space & errMsg
    tell current document
    export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell

    end try

    end tell

    Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the…

    1 vote
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  12. AI file not locked but but cannot be edited

    I have a file that while I was working on it seems to have become locked as an image and I can no longer select any elements to edit.
    I have followed the guidance to unlock or unhide layers but this doesn't seem to be the issue. Can you advise?

    1 vote
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    The attached file contains one single image placed (from a png file). When this file is opened in Illustrator, the image covers the entire view area and selection outlines are outside the view area. Zoom out to see the selection handles. The contents cannot be edited like individual vectors because it is an image.

  13. Measurements given as points

    I have been working with Units set to General: Centimeters, Stroke: Centimeters, Type: Points and Grid: every 1 cm, 5 subdivisions. Suddenly this morning all measurements are in Points. I cannot work with this. The ruler is in points: useless. I have reset preferences and restarted several times.

    Mac OS 10.13.6, Illustrator 24.0.3

    1 vote
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  14. Random crashing - 24.0.3

    I have a brand new 16" MacBook Pro.
    OS: Catalina 10.15.2. 32Gb Ram. 2.4 Gz Processor.
    Illustrator 2020 v24.0.3

    The app is constantly, randomly crashing. When waking up machine (10 min auto sleep) there is a message waiting that Illustrator has unexpectedly quit. ,And, now it seems hung up on launch.
    Here's what I've done so far:
    - Ran app diagnostics as recommended on restart. No info was provided.
    - Uninstalled and reinstalled.
    - Disabled lots of 3rd party extensions
    - Restarted machine
    - I have 90 crash reports.

    46 votes
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    55 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    There is a change in the way rendering is handled in Illustrator Beta build with Metal support. Request everyone who faces this issue to try this Metal build and share us if this issue is reproducible in this build.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

    If you still get a crash during sleep/wake please follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Please share the crash logs with us in a Zip file at ShareWithAI@adobe.com please mention the title of this issue as the subject of the mail.

  15. text selection bug still happening with 24.03

    When you click on text to move it around on the artboard it always selects what is BEHIND the text box only, unless you click 1 pixel below text baseline exactly. I click on the text inside of the box to move it and it keeps moving my background. I have to zoom in 150% to see baseline and move text. This has REALLY slowed down my process.
    I'm on a MacOS 10.14.6

    1 vote
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  16. embedded images cause longs delays in opening file illustrator 24.0.2

    When opening some files with embedded images, there are very long delays before the file finally opens.

    I have had success when I flatten the embedded image, it then opens fine.

    Dell PC Windows 10

    2 votes
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  17. embedded images cause longs delays in opening file illustrator 24.0.2

    When opening some files with embedded images, there are very long delays before the file finally opens.

    I have had success when I flatten the embedded image, it then opens fine.

    Dell PC Windows 10

    2 votes
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  18. Stroke smaller than 1pt creating spikes/anomalies on the curve

    Illustrator 2020 24.0.3
    macOS Catalina 10.15.2

    Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

    Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

    2 votes
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  19. Graph Pie Chart can't expand or resize

    Graph tool Pie Chart can't expand or resize. This seems like a legacy bug that has crept back. Some threads online from 2013 reporting same issue. All transform fields are grayed out, when I go to expand in menu nothing happens no error no nothing. It did not used to be like this. I really wish that every time you did an update adobe you did not break a bunch of just standard features that used to work.

    3 votes
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  20. Illustrator 2020 (v24.0.2) crashes consistently with "Can't Finish Previewing"

    At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing". Thought this was fixed in previous releases but since updating Ai its happening again.

    6 votes
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