702 results found

1. "File, Edit, Object" etc freezes/doesn't work

   After I worked for a few minutes in Illustrator CC, the bar with File, Edit, Object etc isn't responding and the only way to close Illustrator is by a Force Quit.
   I already deinstalled and reinstalled it 2-3 times, but it doesn't help.

   MacBook Air 2018
   MacOs Mojave 10.14.6
   1,6 GHz Intel Core i5
   8 GB 2133 MHz LPDDR3
   Intel UHD Graphics 617 1536 MB

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2. Beachballing for any added effect in Illustrator.

   Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.

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3. Art board freezes, then disappears

   I use a Wacom to draw my art on Adobe Illustrator 2019 cc, 23.0.6 64 Bit. I haven't had any problems drawing, but today I am only able to draw a few items before the art board completely freezes and I can't draw anymore. HOWEVER, when looking at my layers, everything I draw shows up. I just can't see it on the actual art board. The things I was able to draw, I am unable to move or change. Then trying to fix it, the whole art board disappears, but it still says it there on the Layers tab...

   Please help me.

   I use a Wacom to draw my art on Adobe Illustrator 2019 cc, 23.0.6 64 Bit. I haven't had any problems drawing, but today I am only able to draw a few items before the art board completely freezes and I can't draw anymore. HOWEVER, when looking at my layers, everything I draw shows up. I just can't see it on the actual art board. The things I was able to draw, I am unable to move or change. Then trying to fix it, the whole art board disappears, but it still says it there on the Layers tab...

   Please… more

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4. Illust CC pathfinder and redraw etc bugs

   These screenshots and QT movies and AI files correspond to bug reports I made earlier this month.

   https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Aabb5c132-3029-4f7a-bf02-e76f73bd22cf

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5. Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the docume

   Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document

   Here is the code

   for(var i=0;i<500;i++){
   var doc = app.documents.add();
   doc.saveAs(File('~/Desktop/Test'+(i+1)))
   doc.close();
   }
   Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.

   I have attached the screenshots for memory usage. It reaches upto 6GB

   Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document

   Here is the code

   for(var i=0;i<500;i++){
   var doc = app.documents.add();
   doc.saveAs(File('~/Desktop/Test'+(i+1)))
   doc.close();
   }
   Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.

   I have attached the screenshots for memory… more

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6. Animated zoom doesn't work in pixel preview mode
   4 votes

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7. persistent selection and precision issues...and Adobe doesn't seem to give a f*ck

   I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

   The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches the selection tool to the direct selection tool when attempting to manipulate the object.

   And what happened to all 9 of the selection points on objects....say I have a skinny, horizontal rectangle and I want to adjust the width. The middle selection point has vanished and I have to zoom in, interrupting my work flow, to do the simple task. I've been using this program since the 90s. This i
   has just been this way the past few versions of Illustrator.

   I hate using this program now. It literally makes me angry because it has become such a frustrating cluster*ck. And these issues are just the tip of the iceberg.

   I'm paying a premium for an inferior product/service because Adobe has a virtual monopoly. As soon as any real competitor comes along, I'm out.

   Fcking do something about this piece of ***. Stop adding bells and whistles and fix the issues that have been plaguing the program for years. The type tool, for one glaring example, has been terrible for a decade.

   Thanks for nothing,

   Brian Stokes

   Please, feel free to contact me.

   I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

   The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches… more

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8. Move Space bar

   Moving with pan on space bar glitches into stuck hand closed - won't release until you double click again
   
   line at 64k has multiple artifacts

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9. Illustrator CC2019 23.0.3 crashes on save ONLY WHEN connected to Internet

   Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.

   I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.

   This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've had to just switch off Internet, which isn't very convenient as you can imagine.

   Specs:
   Illustrator CC 2019 (23.0.3)
   Macbook Pro Retina (15 in., mid-2015)
   macOS High Sierra (10.13.6)
   Processor: 2.2 GHz Intel Core i7
   Storage: 16 GB 1600 MHz DDR3
   Graphics: Intel Iris Pro 1536 MB

   Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.

   I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.

   This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've… more

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10. AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

    Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Illustrator 23.0.6 MacOS High Sierra slowdown, possible memory leak.

    I have noticed over the last several versions that if I leave Illustrator running for more than a few days without quitting (with and without any files open), that my system gets less and less responsive, sometimes to the point where it seems completely locked up other than cursor movement. A quick mouse over the Illustrator Icon in the dock shows that the Application is Not Responding. I have also noticed the same thing happens in Photoshop. I'm not sure if there is a memory leak in these apps or in the Creative Cloud Core environment somewhere. I took a look in the Activity Monitor and it doesn't seem to provide me with enough data to make a determination. Quitting the apps will usually return the system back to a stable fully functional state.

    I have noticed over the last several versions that if I leave Illustrator running for more than a few days without quitting (with and without any files open), that my system gets less and less responsive, sometimes to the point where it seems completely locked up other than cursor movement. A quick mouse over the Illustrator Icon in the dock shows that the Application is Not Responding. I have also noticed the same thing happens in Photoshop. I'm not sure if there is a memory leak in these apps or in the Creative Cloud Core environment somewhere. I took a… more

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12. Moving artwork generates copies along its path

    After spending hours on a logo design, I selected all of the art, resized it to fit the canvas, and then moved it over a few spaces to the right. When moving the artwork to the right, illustrator began to generate copies of the art every time I tapped the right arrow key. This mass copying then made the application crash. I am able to open the file but my layers now have hundreds of sublayers in each of them!

    I have used illustrator for years and never seen this before.

    I am running on Windows 10

    Intel(R) Core(TM) i7-4770 CPU
    16gb RAM
    64-bit operating system

    After spending hours on a logo design, I selected all of the art, resized it to fit the canvas, and then moved it over a few spaces to the right. When moving the artwork to the right, illustrator began to generate copies of the art every time I tapped the right arrow key. This mass copying then made the application crash. I am able to open the file but my layers now have hundreds of sublayers in each of them!

    I have used illustrator for years and never seen this before.

    I am running on Windows 10

    Intel(R) Core(TM) i7-4770… more

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13. Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate firewall that block any rogue application from accessing the internet and Adobe CC and Illustrator had been cleared and everything had worked OK since 2016 until the new 2019 version.

    Please fix this bug or indicate the procedure to prevent CEPHTMLengine from stealing focus.

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate… more

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14. Illustrator 2019 Alignment not working

    Illustrator 2019 Alignment feature not working. I can't center or align my work.

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15. Performance is hindered

    Working on illustrator- have it set for 2 hours working time. At 15 minutes, the computer will log me out and force me to log back in to my illustrator file. I use High Sierra OS, Creative Cloud 2019.

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16. navigator doesnt work

    i`m using latest illustrator build, the navigator panel just doesnt work anymore.

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17. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

18. Match zoom

    I always toggle 2 files with tool match zoom, but it's not working for CC18, but if I start match zoom option & manually select the second file then its possible

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19. Random screen lines

    Random lines showing up on screen.
    os 10.14.5
    ai2019

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20. Embed images disappears/ becomes damaged after illustrator crash.

    It started to happen after I changed to windows 10 and dobe updated the Illustrator version. Prevent this from happening, cause when images are embed I do not have any copies in my computer. They are just there in illustrator and lots of hard work might be lost.

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