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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Illustrator 25 super slow save & crash on deleting FX


    1. It's taking a long amount of time to save even a small file.


    2. Everytime I try to delete an effect (so far any I have tried from the effects menu), the program crashes.


    3. Illustrator lags/freezes between each operation.


    Windows 10 Education

    Intel i7-7700 CPU 3.60GHz
    32 GB RAM
    NVIDIA Quadro P2000

    1 vote
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  2. Mouse is not moving objects after the latest CC update!

    After updating latest CC Illustrator update my mouse no longer can drag objects i can only use the arrow keys to do this. It was working fine yesterday. Work fine in any other programme such PS, Ms PPT.

    4 votes
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  3. Lag on every move I make!!

    Moving an object. Changing the tool. Changing a colour. Everything move I make in illustrator brings up the colour wheel of death. Just moved from CS6 to CC, worst move ever.

    1 vote
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  4. Libraries Panel issues

    Libraries panel freezes when trying to add items.

    It usually opens with a zoomed-in view which clears if I resize the panel.

    Mac OS 10.15.7 with Illustrator 25.0

    1 vote
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  5. Hand tool won't go away

    The hand tool will randomly appear (sometimes with shortcut, sometimes not) and then refuses to go away no matter how many times I hit spacebar or escape. I have to quit and relaunch illustrator to fix.

    1 vote
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  6. Hand tool won't go away

    The hand tool will randomly appear (sometimes with shortcut, sometimes not) and then refuses to go away no matter how many times I hit spacebar or escape. I have to quit and relaunch illustrator to fix.

    1 vote
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  7. Very glitchy system. Fix the BUGS!

    Since the last update it has been very glitchy. Courser is grabbing at incorrect points for the last 4 days. Makes it VERY difficult to execute work that needs completed.

    1 vote
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  8. Hand tool won't go away

    The hand tool will randomly appear (sometimes with shortcut, sometimes not) and then refuses to go away no matter how many times I hit spacebar or escape. I have to quit and relaunch illustrator to fix.

    1 vote
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  9. Some text is missing and creating a text box will cause lag and not work

    Windows 10 Enterprise, Illustrator 2021 v 25.0
    I open an existing file authored in older versions of Illustrator. My annotations (circles with number text boxes) have no text boxes, and my text is missing in other places. But most text remains.
    I can open a new file in v 25.0 and click text tool to add text. I can't type anything. I can try to click and drag to create a text box and it lags for minutes and does not allow me to type anything. If I try it lags again.

    1 vote
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  10. Illustrator 25.0 slow and laggy

    Since upgrade things very slow. Also cannot move objects in small, precise moves.

    1 vote
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  11. Just update to Catalina 10.15.7 and having lots of issues with Illustrator.

    Just updated to Catalina 10.15.7 and having lots of issues with Illustrator. Initially it wouldn't open. Rebooted and it opened after several attempts. Now can't save a file, it just hangs at the 'Writing illustrator EPS format...' First only got to 3%, now 100% and can't get past that.

    1 vote
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  12. Adobe illustrator

    Adobe illustrator keeps crashing every time I open it.

    Everything is up to date on my computer including all required software.

    1 vote
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  13. Illustrator 2021 crashing when deleting fx warp effect

    Adobe illustrator 2021 always crashes when trying to delete a Warp effect from an object. For example, a text box can have the Warp: Rise effect applied. Then I want to delete it (unapply it). The program will freeze for a second then crash.

    1 vote
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  14. Illustrator 2021 crashing when deleting fx warp effect

    Adobe illustrator 2021 always crashes when trying to delete a Warp effect from an object. For example, a text box can have the Warp: Rise effect applied. Then I want to delete it (unapply it). The program will freeze for a second then crash.

    1 vote
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  15. Illustrator 2021 crashing when deleting fx warp effect

    Adobe illustrator 2021 always crashes when trying to delete a Warp effect from an object. For example, a text box can have the Warp: Rise effect applied. Then I want to delete it (unapply it). The program will freeze for a second then crash.

    1 vote
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  16. software crash

    Crash on trying to delete drop shadow effect. happened 4 times in one day. lost lot of work progress.

    1 vote
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  17. Illustrator (24.3) Slow lagging, AI and EPS files issues, non responsive

    macOS Mojave (10.14.6)

    Working on large scale signage graphics - have completing almost exactly the same thing for previous jobs with no issue. 24AUG20 AI auto updated and instantly could not move graphics in file - constant spinning wheel and slow loading times.

    Saving file was extremely slow - ceasing to save from 80-90% and then crashing (crash report sent). The only way to continue working was to save as EPS.

    Also attempted saving graphic elements out as EPS files to place into INDD where EPS was pixilated (fully or partially). PDF exported from INDD unable to save correctly with…

    2 votes
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  18. İmac 5K 2020 and ai cc 2020

    normal mode is also ok, only the slightest work becomes very, very slow when switching to overprint mode. please try ...

    1 vote
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  19. my mouse doesnt work only while i use AI

    Last time I was online my mouse cursor stopped working.
    Today it is still doing the same. It works everywhere else but not in AI.
    Its harder to work without seeing what Im touching.

    1 vote
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  20. Display Issue ?

    Having very odd display issues, (see attached files) basically I draw a curved shape in outline, this views correctly, then view it in overprint mode, this views correctly, view it in standard mode and it is awful, I've tried restart/making a new document etc etc, still views awful ????

    please advise..... don't ask me to work in overprint preview as one of my others posts states, that is ridiculously slow.

    Mac OS 0.15.6,
    iMac (Retina 5K, 27-inch, 2019)
    3.7 GHz 6-Core Intel Core i5
    64 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB

    1 vote
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