Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8122 results found
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Illustrator 2018 crashes constantly..
Hey there, fellow Illustrator-People,
since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.
I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some…
3 votes -
Variable font remains static
I've been working on various variable fonts, which, while there are sometimes are some GPU rendering issues in Illustrator, work as expected.
However, my last creation remains static while changing the variable (see example). The font variation works perfectly in online environments, it's only in Adobe apps that this seems to be an issue.
Using version 22.1
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Changing size in export doesn't change size
When exporting files via Save As, if I change the size, it doesn't update the actual export size until I do something else, like toggle the clip to artboard on and off or change from optimize for Art to for type. This has been a persistent error across versions of Illustrator and MacOS for some time.
Once you hit tab to leave that portion of the export dialogue, it should update without any additional steps.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Drag, alt, and resizing are all working incorrectly & create new non-existent objects
Items I select and resize seem to adjust from arbitrary points that appear, unrelated to the shape of the geometry. Attached, is a screenshot where I changed the scale of the blue diamond. The other green selected box doesn't actually exist, but is now included in the geometry of the original. If you group an object which has one of these phantoms, it will stay in the group indefinitely. Additionally, the alt-drag feature creates many duplicates. If you're scaling using the alt-command, it will work for a second and then start duplicating.
I am on Illustrator 22.1,
Mac OSX High…1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Finecut Rasterlink
Cut path and Reg marks work fine
Output to Rasterlink produces a Blank screen and freezes illustrator1 votePlease contact Finecut support
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When using pathfinder crop my system locks up and has to be closed down.
I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html -
Illustrator documents open up as skewed black and gray triangles
When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:
1 vote -
kAIXMLNameChangedNotifier behaviour change
The following code worked perfectly in 2015, 2015.1, 2017 but in 2018 it broke.
My notifier is created like so :
error = sAINotifier->AddNotifier(fPluginRef, kCinewarePluginName, kAIXMLNameChangedNotifier, &fUIDChangeNotifier);It is correctly triggered on the renaming of an art element. This then calls the following code :
ASErr ArtSelectionRenamedNotifier(AINotifierMessage message)
{
ASErr error = kNoErr;
fprintf(stderr,"ArtSelectionRenamedNotifier\n");
//First get the AiArtHandle
AIPluginGroupMessage myMessage = (AIPluginGroupMessage*)message;
fprintf(stderr,"ArtSelectionRenamedNotifier msg type[%s]\n",message->type);
//The relabelled art
AIArtHandle relabelledArt = myMessage->preEditArt;
fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] is valid Art?[%s]\n",relabelledArt,sAIArt->ValidArt(relabelledArt, true)?"YES":"NO");
//Verify it has a UID
ai::UnicodeString relabelledArtUUID;
//The artUIDName will be empty if not yet made
if (relabelledArt)
{
error =…1 vote -
Font increase/decrease arrows in character panel immediately closes character panel
Select text in an art board, when the character panel appears in the properties panel, and you then try and click/hold the text size arrows, they don't work and instantly close the character panel. Feels like a bug because I was able to use this workflow before to adjust the size of properly selected text.
2 votes -
Intuos Pen & Touch - Pinch zoom doesnt work anymore
Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.
1 vote -
CC2018
- Illustrator CC2018
- Editing existing type.
- The ability to actually see what I'm typing.
- Almost always there is no text refresh when editing text. You have to drag the text or otherwise alter it so that Illustrator is forced to refresh so you can see changes you make.
I'm using a new iMac Pro High Sierra. Please fix the bug!
1 vote -
Crashing immediately when opened
I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
text libraries
Hi, I am having trouble adding text to CC Libraries. It seems like you have to have Point Type instead of Area Type in order to add it correctly. It would be useful to be able to add both types of type.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Ai artboards all look like someone took an eraser over them.
Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.
1 voteThis looks like an issue with the GPU driver. Please update the drivers for your GPU. Here is the link for the same: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
If you still face issue, get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Thanks
Anish Kumar
Illustrator QE -
Illustrator now running too slow to use after updating to High Sierra!!
Not an idea. A real issue!!!
3 votes -
Illustrator CC 2018 for Mac Hangs up When Reading an EPS File
Illustrator CC 2018 for Mac hangs up when I attempt to read the attached EPS file. I have been using Illustrator to read this type of EPS file for years with no difficulties. I have to force-quit Illustrator to continue. I attach a sample file that hangs up Illustrator on my system. Just in case you need to know, my system has all updates installed.
1 vote -
Can't move an object less than 1 pt
When I drag an object to move it, it will move in increments of 1pt (e.g. I cannot move it 0.5pt).
1 voteI am closing the ticket due to lack of response.
If you are still facing issue after Nitish’s suggestion, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Illustrator Saving Error with 2 art boards
We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.
1 vote -
Scale box not appearing
every time I try to scale an object/shape/path, all I am shown are the anchor points for every object. Even in selection mode, it just shows the anchor points.
1 vote -
File Error When Opening
I have been having these messages pop up for the past 2 months.
When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
Not sure whats going on.1 vote
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