8153 results found

1. On Opening, Illustrator can't read linked files and adds multiple copies of linked images

   On some files, on open, I receive an error regarding linked images and when trying to resolve, Illustrator adds multiple copies of the same linked image without actually fixing the original images. It'll add linked images into locked layers where there were no images.

   This started in version 26.4.1 and have tested with uninstalling newer versions, opening the same files on older versions, and installing newer versions until the issue appears.

   Screenshots attached where it shows it adding in linked images, even on layers that were locked and had no images on save.

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   1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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2. Some shortcuts don't work while using non-English keyboard / language layout

   After upgrading to AI 26.0 (and still not fixed in 26.0.1) some shortcuts stopped working, like those:
   - Show/hide layers = cmd + ;
   - Lock selection = cmd + 2

   It seems that all shortcuts with czech letters on the keyboard instead of US are affected. To be clear:
   - On us keyboard there is ";" key, but on the Czech keyboard, there is "ů" letter.
   - The same for the letter "2" on US, on the Czech keyboard, there is "ě" letter.

   Possible fix: to keep logic as before, when everything worked, you have to work with hardware codes of keys instead of language translated.

   I can confirm, that now to show/hide guides I have to push three keys: cmd + option + ; to activate the shortcut, so it's definitively affected by locale translation of the current keyboard map. Please, fix it and keep shortcuts work the same as for the last 20 years :)

   I literally cant work.

   Thanx
   Maxim

   After upgrading to AI 26.0 (and still not fixed in 26.0.1) some shortcuts stopped working, like those:
   - Show/hide layers = cmd + ;
   - Lock selection = cmd + 2

   It seems that all shortcuts with czech letters on the keyboard instead of US are affected. To be clear:
   - On us keyboard there is ";" key, but on the Czech keyboard, there is "ů" letter.
   - The same for the letter "2" on US, on the Czech keyboard, there is "ě" letter.

   Possible fix: to keep logic as before, when everything worked, you have to work with hardware… more

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   31 votes

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   Started  ·  28 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. 와콤타블렛 PTH 660 연결시 일러스트레이터 다운 후 복구창으로

   와콤타블렛 PTH-660을 연결(블루투스나 USB연결 모두)하여 일러스트레이터를 사용시 어느정도 시간이 지나면 자동으로 일러스트레이터가 종료되고 다시 일러스트레이터를 실행시키면 복구할 파일을 복구하라는 팝업창이 뜬채로 실행됨. 한두번이 아니고 계속적으로 발생하기에 타블렛을 사용할 수가 없을 정도임. 충돌 문제 검토 부탁드립니다.
   일러스트레이터 최신업데이트 버전이며, 폰트관련 부분도 체크가 완료되었고, 아울러 초기화도 여러번 해봤으나 해당 증상은 계속되고 있습니다.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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4. Color mode changing issue (Grayscale mode)

   Hi,

   We are using Adobe Illustrator CS6 & CC22, for image color conversion.

   Input: Figures in RGB mode & color RGB
   Output: Figures in CMYK mode & color Grayscale

   Manual Process:
   When we change color mode manually by following below step, then no issues color mode was changed successfully:

   Step 1:Select Image.
   Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
   Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
   Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.

   Now our output images will be in CMYK mode & color Grayscale.

   Automation process:
   When we change color mode for batch of figures through Javascript using the below code, color mode was not changed:

   {
   app.executeMenuCommand("doc-color-rgb");
   app.executeMenuCommand("selectall");
   app.executeMenuCommand("Colors7");
   app.executeMenuCommand("doc-color-cmyk");
   }

   Now our output images are RGB mode & color Grayscale. The issue was RGB mode instead of CMYK so the image looks darker.

   Please check and advise how to proceed with the codes.

   I'm attached screenshots of both outputs.

   Note: We have already raised to Adobe support, they informed to raise here to get solution from development team. Adobe Case ADB-26223085-K1P8 CRM:08733000021087

   Regards,
   Sureshkumar

   Hi,

   We are using Adobe Illustrator CS6 & CC22, for image color conversion.

   Input: Figures in RGB mode & color RGB
   Output: Figures in CMYK mode & color Grayscale

   Manual Process:
   When we change color mode manually by following below step, then no issues color mode was changed successfully:

   Step 1:Select Image.
   Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
   Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
   Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.

   Now our output images will be in CMYK mode &… more

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. Auto Spell Check marks capitalization mistakes when type is set to ALL CAPS.

   With auto spell check enabled, capitalization is still marked if the type is set to "ALL CAPS" in the the character panel's options. when using all caps, the capitalization of the underlying text should not matter, only what is displayed which is all-caps.

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   3 votes

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Paragraph copy converts to individual letters, or small small groups of letters

   I have noticed this issue with some increasing frequency: where paragraphs of copy suddenly appear as individual letters or small groupings. These letters all appear on their own layer. I am unable to grab all the text, or modify an entire word. Thankfully, I save rounds of files, or work by copy and pasting , so I'm generally able to grab copy from an older version, but this is maddening to say the least. I work as a packaging designer and it's crucial that copy remain editable. I have attached an image of the copy selected and highlighted little pink circles where the breaks are occurring "Dismantled Paragraph" , as well as a file from a previous iteration that was copied and pasted from "Whole Paragraph" -which is whole and unaffected, as well as a screenshot of the individual layers. "layers of characters"

   I'm not sure what's causing this. I'm on a Mac 2019 2.3 GHz 8-Core Intel Core i9, running Monterrey 12.6. I use MS Teams for file storage.

   I have noticed this issue with some increasing frequency: where paragraphs of copy suddenly appear as individual letters or small groupings. These letters all appear on their own layer. I am unable to grab all the text, or modify an entire word. Thankfully, I save rounds of files, or work by copy and pasting , so I'm generally able to grab copy from an older version, but this is maddening to say the least. I work as a packaging designer and it's crucial that copy remain editable. I have attached an image of the copy selected and highlighted little pink… more

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   Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Unit increments are not correct

   I set my keyboard increments at 0,1 mm so when I click on an object I can move it by that amount, or when I use the shift-key it moves with 1 mm. However, it moves with 1 pt increments. Very annoying.

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   6 comments  ·  Selection  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue got resolved with a fresh installation.

   In case the same happens to you — please check all the snapping options in the View menu, especially Snap to Pixel, and the Keyboard Increment value in Preferences > General.

8. Can't Export to DWG

   You used to be able to export your file as a DWG, but in the 2023 update you no longer can. Why? If you opena DWG you can still save it, but if you open a fresh document you can't export to DWG like normal. CAD and illustrator crossover is extremely common and important to have and this needs fixed ASAP.

   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Alt+Drag Duplicate is not working correctly

   When you use ALT and Drag to duplicate Objects, the duplicating is canceled if you release the ALT-key before you release the Mouse Button.

   Also, if you release the Alt, but don't move the mouse, the original one will be still visible, but it will disappear after you release the mouse button (or move the mouse). So, the Illustrator leads you to assume that the Object will be duplicated, but it actually wont. See the attached GIF.

   In every other App that has the same functionality that I have used the duplicating will continue even if I release the Alt key. You alt drag something, you create a duplicate, you release the alt key, duplicate stays.

   The way Illustrator does it leads to a lot of errors. Often I end up in situation where I thought I duplicated something, but I actually didn't. Frequently, I edit the “duplicated” object, only to find out later that I didn't actually duplicate the original one, but loosed it. Then I have to recreate it, as I have edited the duplicate one and don't have the original any more.

   This error in basic functionality of Illustrator has cost me probably hours of extra work.

   When you use ALT and Drag to duplicate Objects, the duplicating is canceled if you release the ALT-key before you release the Mouse Button.

   Also, if you release the Alt, but don't move the mouse, the original one will be still visible, but it will disappear after you release the mouse button (or move the mouse). So, the Illustrator leads you to assume that the Object will be duplicated, but it actually wont. See the attached GIF.

   In every other App that has the same functionality that I have used the duplicating will continue even if I release the Alt… more

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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10. Text center alignment off

    I'm on the most up-to-date version of Illustrator (26.5). Whenever I try to center text within a box, the x and y coordinates are slightly off for the text. For example, say my box is at 100.5 px on the x-axis and 100.5 px on the y-axis. When I center the text over the box (using Align Objects tool), the text box coordinates are 100.6904 px, 101.2729 px. Before I updated Illustrator, the text coordinates would always match the box coordinates. Even though the numbers are only off slightly, it is visibly noticeable that the text isn't perfectly aligned.

    3 votes

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    2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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11. Persistent Save to cloud dialogue

    I don't want to save to Cloud, but with the 27.2 update I get this dialogue every time I create a new file and then hit 'save' or 'save as'. I clicked 'don't show again' but this option appears in the second dialogue box, not the first, so now I get the 'save to creative cloud' dialogue every time and have to click on 'on your computer' and then wait a few seconds for the 'save as' dialogue.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. lagging, hanging and crashing when GPU performance is enabled.
    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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13. Illustrator don't work after Mac OS update

    I'm using mac mini m1 with the latest Ai CC update (26.4.1). But after the OS update (12.5.1) I can't get Ai to work, it stuck at startup screen, cant click to any menu or button (video included). I had to roll back to 25.1 (intel) version to continue my works. What should I do?

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    2 votes

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    5 comments  ·  Launch  ·  Delete…  ·  Admin →
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14. Stroke weight defaults to 1pt when a new type of brush is applied.

    MacOS 12.6.2
    Illustrator 27.1.1

    To replicate the issue:
    Assign a 2pt stroke to an object, then apply any brush to it — the stroke weight becomes 1pt.
    Switching between brushes of the same type (Calligraphic, Scatter, Art…) seems to keep the weight intact, but switching the type of brush triggers the stroke weight to default back to 1pt.
    Expected result: the assigned weight stays the same regardless of the brushes applied.

    2 votes

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    0 comments  ·  Brushes  ·  Delete…  ·  Admin →
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15. language change

    I am not able to change the language of the apps I am paying monthly money for. Your support team ist not able to help / sending me around, so I explained 3 people what is the problem in german and english. I have changed the language on my michrosoft windonws - it is in english now, my adobe cloud is in english + I have deinstalled and installed the apps / nothing helps -still german - the support team is not able to help / sending me the same links / very annoying and dissapointing - adobe is giving standarts on ux and ui design - but not enabling the customers to change the language of the apps

    I am not able to change the language of the apps I am paying monthly money for. Your support team ist not able to help / sending me around, so I explained 3 people what is the problem in german and english. I have changed the language on my michrosoft windonws - it is in english now, my adobe cloud is in english + I have deinstalled and installed the apps / nothing helps -still german - the support team is not able to help / sending me the same links / very annoying and dissapointing - adobe is giving… more

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Transform Again bug 変形の繰り返しバグ

    変形の繰り返しで多数のオブジェクトをサイズ変更すると、サイズが狂う。
    速くすると特に症状がでます。

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    30 votes

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    8 comments  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. Dot Grids with Subdivisions are displayed glitchy in Illustrator 2023

    Dot Grids with Subdivisions are displayed glitchy in Illustrator 2023

    Also, dot grids are displayed a little bit shifted towards objects that are snapped and aligned to this grid

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    1 vote

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Can’t reproduce. Please provide more info, about your OS, GPU, and screenshots of the 'shifting towards objects' you refer to.

18. BUG - Kann Umlaute ü und ö nicht per Tastatur eingeben

    Seit dem Update auf Illustrator 25.4 kann ich die Umlaute "ü" und "ä" nicht auf der Tastatur eingeben. Es wird einfach nichts eingetippt.

    Habe die vorherige Version 25.3.1 installiert und es ging wieder.

    Bitte dringend patchen!!!

    ---

    Windows 10 Pro 21H1, 19043.1110

    63 votes

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    43 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Links panel showing wrong date created and date modified

    MacOS Monterey (12.4) on
    MacBook Pro with M1 Max Chip
    Illustrator 26.3.1
    All placed links show a creation and modified date of Feb 6, 2040. This is every file I open. It doesn't matter if the link is stored locally or on a server. The dates of the file stored in the folder are correct, but the info in the links panel shows the wrong dates. All previous versions of Illustrator show the correct date. This makes Illustrator 2022 unusable for me!

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    7 votes

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    3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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20. After the latest update v27.3.1, I have issues opening files from my library. After few minutes of being able to open, it will suddenly stop

    So before the update, i am able to open files in my AI Library freely. But now, when I double click a file, sometimes it doesn't open.

    https://www.loom.com/share/5e9986a7128a45cbb446717924b80c4d

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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