8152 results found

1. Library not updating once stock asset is purchased

   I have had a recurring issue for at least 18 months now (and across several updates of Illustrator). I use previews of stock images on drafts of layouts and then when I purchase the chosen image - clicking on the cart icon on the image in the Library panel, completing purchase - the preview image does not updated to a licensed image. I have to go into my account via a web browser, navigate to licensed images, download the file and manually drag it into my library. The cloud icon at the bottom left of the Library panel says it's up to date, but this is never the case. Help!

   I have had a recurring issue for at least 18 months now (and across several updates of Illustrator). I use previews of stock images on drafts of layouts and then when I purchase the chosen image - clicking on the cart icon on the image in the Library panel, completing purchase - the preview image does not updated to a licensed image. I have to go into my account via a web browser, navigate to licensed images, download the file and manually drag it into my library. The cloud icon at the bottom left of the Library panel says it's… more

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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2. Blend snaps back when you move an object

   When you move one of the objects after having created a blend, the new position doesn't stay. Instead the blend snaps back and the outline of the object stays in the new position. Described in this thread with videos:
   https://community.adobe.com/t5/illustrator-discussions/blend-tool-object-snaps-back-to-original-position/m-p/13312720#M341688

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Smart Object from Illustrator to PS not working after Mac Ventura 13.2.1 update

   Copy and pasting a vector file from Illustrator into Photoshop as a smart object no longer saves the way it used to. In Photoshop, when I wanted to make a change to the smart object, I would double click on it in the layers panel, it opens in Illustrator, make a change, cmd + s to save, back to Photoshop and the smart object would update. Now after updating to Ventura 13.2.1, the process is the same, but after saving and returning to Photoshop, my fonts show up differently. Screenshots included.

   1 - Smart Object in Photoshop
   2 - Making changes to it in Illustrator and then saving
   3 - Return to Photoshop with different results

   Has anyone else encountered this?

   Need a fix please, I use this all the time.

   TIA!
   Jacques

   Copy and pasting a vector file from Illustrator into Photoshop as a smart object no longer saves the way it used to. In Photoshop, when I wanted to make a change to the smart object, I would double click on it in the layers panel, it opens in Illustrator, make a change, cmd + s to save, back to Photoshop and the smart object would update. Now after updating to Ventura 13.2.1, the process is the same, but after saving and returning to Photoshop, my fonts show up differently. Screenshots included.

   1 - Smart Object in Photoshop
   2 - Making… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The problem got resolved when fonts got activated for Photoshop in the font manager app.

   It seems that for some reason Photoshop does not warn users about missing fonts in smarts, although it should not be relevant, since Ps reads the PDF content from a smart to render it...

   Needs further investigation. If you have updates on this — please comment.

4. Resaving a file that is being currently saved makes it loose changes

   Steps: Save and Save As

   While the file is processing the save, if you save a copy or with another name, the changes made in that initial save are completely lost (in some update this problem appeared, in the past it was not like that).

   Illustrator 25.4.8
   Mac OS 10.14.6 (18G4032)

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Still unable to handle screen magnification in Windows

   When opening Illustrator 2023 on my 4K monitor with a 1080p monitor also attached, in Windows 11, most of the opening dialog is scaled way off the screen. There is no way to drag the window far enough up to get to the Cancel and Close buttons making it virtually impossible to start a new document. This is another example of how poorly illustrator deals with screen magnification and high resolution monitors. Trying to open the window on my 1080p monitor is significantly worse.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Illustrator not saving properly

   Saving our work is a MAJOR issue! Since updating, I'm having different ones. Sometimes when I command/save, then reopen that file, the last change I made is gone. Now, when I do a save as, Illustrator only saves part of the file name I typed in..

   Attached are screen shots showing the file name I try to save it as, and the incorrect file name it saves as.

   WTF is up with this stuff? I'm no programmer, but how is it that major bugs like this come up with every new version? I am spending more time working around Adobe bugs than actually getting work done.

   Saving our work is a MAJOR issue! Since updating, I'm having different ones. Sometimes when I command/save, then reopen that file, the last change I made is gone. Now, when I do a save as, Illustrator only saves part of the file name I typed in..

   Attached are screen shots showing the file name I try to save it as, and the incorrect file name it saves as.

   WTF is up with this stuff? I'm no programmer, but how is it that major bugs like this come up with every new version? I am spending more time working around Adobe… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   A slash can’t be used in a file name. since it’s an OS reserved symbol.

   There are other symbols like this: < > : " / \ | ? *

7. Unable to save

   This is not an idea, it is a serious bug.
   Apple OS Mojave - latest version, Illustrator 2022 - latest version.

   Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program. Illustrator seems to not initiate any action on my attempts to perform a SAVE. It is a HUGE problem for my work!

   27 votes

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   32 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi ,
   Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
   Thanks & Regards,
   Ankit Goyal
   Illustrator Team

8. freeze on save

   I have consistent problems with Illustrator 27.2 hanging/lagging (becoming entirely unusable, with any action resulting in a ca. 10-second wait) following saving. This seems to happen only if I happen to switch to another open window/program while saving is in progress. This has only been happening w/in the last few weeks, so perhaps connected to a recent update? The only way to correct the problem is to quit and restart Illustrator (even shutting down the individual file isn't sufficient). It happens whether or not I'm using an external monitor.

   I'm on a 2022 14" MBP, 16 GB RAM, Ventura 13.2

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. Illustrator error "An unknown error is detected" Windows 11 AI 2023 27.01

   "An unknown error has occurred" when trying to save a file in Windows 11, AI 2023 27.01

   Steps: Save or Save as
   Expected result: file gets saved
   Actual result: it doesn't. Get "An unknown error is detected" dialog

   Workaround: Under File > Document color mode… switch color mode from CMYK to RGB then back to CMYK

   Strange workaround. Ongoing issue

   4 votes

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10. getSystemPath using CSInterface throws URI Malformed error

    I was trying to get the my documents folder path of the system using CSInterface getSystemPath function. It works in most of the cases. But it throws URI malformed error (refer the screenshot below), if the path of the documents folder contain characters from languages other than English.

    I debugged the CSInterface.js file at line 521. And I found that the below piece of code returns the path of the folder without encoding the characters from languages other than English.

    window.adobe_cep.getSystemPath(pathType)

    IN MY CASE:

    Path of documents folder: "C:\Users\sanjay\OneDrive - Élégante\Documents".

    window.adobe_cep.getSystemPath(pathType)
    // Returned value - "file:///C:/Users/sanjay/OneDrive%20-%20Ã%89lÃ%a9gante/Documents"
    // É is encoded as Ã%89

    encodeURI("C:/Users/sanjay/OneDrive - Élégante/Documents")
    // Expected value - "file:///C:/Users/sanjay/OneDrive%20-%20%C3%89l%C3%A9gante/Documents"
    // É is encoded as %C3%89

    decodeURI("Ã%89") throws URI malformed error.
    decodeURI("%C3%89") returns É.

    ISSUE:

    So, I guess it is the problem with the encoding of window.adobe_cep.getSystemPath(pathType). Is there any work around for this issue?

    SAME ISSUE WITH OTHER FUNCTION:

    I'm also facing the same issue with other scripting functions like "documentAfterActivate" CS Event which returns the path of active document if a document is opened. The path received is not encoded properly for characters other than English.

    VERSION INFO:

    CEP: 9
    Illustrator: 26.1 (2022) Also tried in 2023.
    OS: Windows 10

    I was trying to get the my documents folder path of the system using CSInterface getSystemPath function. It works in most of the cases. But it throws URI malformed error (refer the screenshot below), if the path of the documents folder contain characters from languages other than English.

    I debugged the CSInterface.js file at line 521. And I found that the below piece of code returns the path of the folder without encoding the characters from languages other than English.

    window.adobe_cep.getSystemPath(pathType)

    IN MY CASE:

    Path of documents folder: "C:\Users\sanjay\OneDrive - Élégante\Documents".

    window.adobe_cep.getSystemPath(pathType)
    // Returned value -… more

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    0 comments  ·  SDK and Scripting  ·  Edit…  ·  Delete…  ·  Admin →
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11. Adobe Fontが時々使えない

    契約は問題ないはずなのですが、Adobe Fontが時々使えなくなり、既存フォントで置き換えられてしまい、しばらく利用できなくなります。

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. フリーグラデーションオブジェクトがFinderプレビューに表示されない

    環境: M1 iMac OS 13.0.1 / Illustrator 27.0.1

    フリーグラデーションがFinderプレビューに表示されません。
    表示されない形式はaiとpdfです。
    同じファイルを別のデバイスで確認したところ、最新のMacOS13で表示されないことが確認されました。

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    3 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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13. Preferences > Type "Automatic Bulleted and Numbered lists while typing" Not working

    Version 27.0 64bit

    This setting: Preferences > Type "Automatic Bulleted and Numbered lists while typing" has no effect.

    Illustrator is automatically numbering and bulleting, even when the setting is on or off.

    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Voreinstellungen fehlerhaft dargestellt

    Hallo!

    Meine Voreinstellungen erscheinen fehlerhaft. Es wird nur ein kleines Fenster geöffnet und ich kann nichts wirklich erkennen, auswählen oder ändern.

    Gibt es Lösungen dazu?

    Gruß, Anna

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    4 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. contagocce

    lo strumento contagocce non copia più lo stile di un tratto pennello, cioè non riesco a copiare un determinato stile da un tratto a l'altro è un bel problema, spero lo risolvano presto.

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    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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16. Keyboard shortcut crashes Illustrator 27.2 when you pull down slider. Mac M1

    Keyboard shortcut crashes Illustrator 27.2 when you pull down slider. Mac M1

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    1 comment  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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17. Font not automatically updating embedded Font

    I am using an exported PDF from Autodesk Inventor where there is an embedded Font included but not showing i original PDF.
    I use Illustrator for Finetuning the PDF and also for updating the font.
    this last thing normally goes automatically when opening, Illustrator changes/updates it directly.
    Since today it didn't work, I was frustrated but then I tried downgrading to 27.1 and this did the trick.

    Please can you get this back straight and repair this.

    Thank you.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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18. PC performance issues when using the Shape Builder tool on dxf files (or vector format).

    When using the shape builder tool against a dxf file (or vector format), the CPU usage is not high and not working.

    When using Simplify on a dxf file (or vector format) to reduce the number of paths, the CPU usage increases to approximately 100%, confirming that the CPU is working correctly.
    This behavior makes sense since the calculations are done by the CPU since it is a vector format.

    However, when using the shape builder tool, the CPU and GPU functions are not used.
    I was checking the resource monitor and the CPU and GPU usage was about 3%~5%.

    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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19. When checking spelling, Illustrator does not move to the selected area of the page making it harder to see the "error" in context.

    Have the viewable are move to the offending spelling like it does with InDesign.

    4 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Pinch Zoom

    Pinch zoom stops working after using it a few times, using shortcuts on the keyboard sometimes resolves the issue but now the shortcut 'zoom out' seems to not be working either. Having to go to the tool bar to zoom in and out slows down a project a lot. Hopefully this will be resolved soon, I have updated to the newest illustrator version in hopes it would fix it but it seems it's only made it worse.

    Using MacBook Pro (2.6 GHz 6-Core Intel Core i7) IOS Ventura version 13.2
    Illustrator V. 27.2

    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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