Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7498 results found
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Hide artboards in trim view is not available
The ability to hide artboards in trim view is not available... Why? At certain times I don't want to see the black artboard line. Please add this functionality. Illustrator 24, high sierra 10.13.3
2 votes -
Lost Feature
Before the last update I used to be able to draw a square or ellipse then type the location I wanted to place it, X or Y. Now that is gone. Now I have to open another box "TRANSFORM" in order to place the shape exactly where I wanted it. Very inconvenient. If I at least had the ability to dock that box at the top it would make life much easier. It has been at the top for as long as I can remember. I often use this like a CAD software when I draw. The last update made…
1 vote -
Illustrator 24.2 tab stops not working with blank text lines
Tab stops do not function correctly when the text line has no text. We commonly use this for creating underlines. Attached examples show a text field with tab stops. The text lines with characters use the tab stops correctly (spaces do not count). Any text lines without characters cause the tab stops to be one space wide.
1 vote -
Copy / paste not working - breaks text formatting and usually drops any vector content as well.
Copy / paste not working - breaks text formatting and usually drops any vector content as well. This happens whether the copy/paste is within one Illustrator file or between two. VERY frustrating. I've found that I can occasionally get it to work by copying and pasting within the same document (everything must be grouped as one), and if it is successful, quickly copy the pasted version and then it might paste into the other Illustrator file.
Solution from support was to downgrade from 24.4 to 24.01. This seems to have done the trick - but now I can't allow CC…
1 vote -
offset path doesn't work with simple shapes like a circle
OS: Windows 10
Illustrator CC 2020 Build 24.3 (64 Bit)
I can't offset any type of shape and do the "Ctrl + D" trick anymore
Steps:
1. Create a Circle
2. Click "offset path" button on the side menuI'm having problems with video attaching, so here's some snapshots
1 vote -
In Illustrator 2020 the changes to Align tool window are a headache. Defaulting to align by key object .... Very frustrating defaults.
In Illustrator 2020 the changes to Align tool window are a headache. Defaulting to align by key object .... Very frustrating defaults.
1 vote -
Illustrator's Artboard does not update live
I am on a 2017 MacBook Air running macOS Catalina (10.15.5). My Illustrator version is 24.2.1. I haven't seen anything else about this problem on here. After doing anything such as creating a pen stroke or trying to fit the artboard to the screen, the artboard will not update and will only do so once I have used the zoom tool in some fashion.
1 vote -
svg export fails to export image
for the current version of AI (24.3).
When exporting a svg via save-as with an artboard, images part of the canvas are not preserved, or exported, or linked. The resulting svg preserves the vector data, but anything related to the raster graphics is missing.
this behavior seems to be inconsistent, as sometimes masked images do export, while other times they do not.
1 vote -
Issues with saving
2020 update often gives error while saving. It says the file cannot be saved. It then deletes the current file I'm working on, opens up a new window and I have to click save - as if I pressed "Save As..."
It happens quite often when I press "Cmd + S" to just save my artwork.
10 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Ankit Goyal . -
Objects not snapping to point in Illustrator
My objects or text boxes are not snapping to point (it is turned one), what do I do?
1 vote -
Smart Guide glitch
I am making icons in Illustrator.
- Created a 1000px x 1000px file.
- Set horizontal & vertical guides at midpoints - 500px, so the intersection is accurate centre of the document.
- Using the pen tool, I hover to get the smart guide to snap to guide. BUT!!!! It snaps at position 500.5px not 500.0p.x Both horizontal & vertical are affected.The picture shows the "smart guides" assisting at the wrong point. The cursor vanished for the screenshot, but is hovering on "intersect".
I reset Illustrator settings & started a new file with no other items. Illustrator V 24.3.…
1 vote -
"Save a Copy" retains the first file name of first save and add's multiple "copy"
event after multiple "Save as" with different file names Illustrator will "Save a Copy" with a name of a first save and add's bunch of "copy". After several saves file looks like this "Business Card 1 copy copy copy copy copy copy copy" even after "Saving as" and working in a file named "Business Card 7"
1 vote -
Ofset path bug in 24.1 version - horrible metric precision...
Problem with dimensions after using offset path. Just look - if you have square 100 x 100 mm, and want to make -4 mm offset path - new square is not 92 x 92mm, but... 92.0001 x 92.0001. This is nightmare. See attached. Adobe, I hope this bug will be fixed?
3 votes -
When I open Illustrator files the screen is filled with black and grey lines.
I have been working on a project on illustrator and after a few days of working on it I open the file to see this screen filled with gray and black lines. None of the options on the top are visible and all the tools and properties windows are missing.
Windows 10 Pro - Illustrator 24.1.2
I tried opening the file from the illustrator menu, from file explorer and tried creating a new .ai file as well.
I expected to resume working on my project.
The screen was filled with black grey and white lines and I couldn't find any…
3 votes -
Direct Selection tool duplicating when trying to drag
Ill 24.2.1
Catalina 10.15.5
MacBook Pro (Retina, 13-inch, Late 2012)Illustrator shut down so I rebooted. After reboot when I try to drag something with the Direct Select tool, it makes a duplicate and drags it instead.
2 votes -
during creation of new document is lacking with centimeters or millimeters in the drop down menu
during creation of new document is lacking with centimeters or millimeters in the drop down menu, please add or fix the bug, thanks
1 vote -
Illustrator working very slowly while connected with internet
Illustrator working very slowly while connected with internet
2 votes -
Bug with end of line - Convert selected anchor point to smooth
When you have a line in illustrator where you:
Select using the direct selection tool (A)
Convert the point to smooth using (B)
And get the fabulus result (C).
BUT you also end up with point D where the alignment of the line is always vertical.1 vote -
Cannot select or move a stroke with the direct selection tool
I created a square. I tried to select one edge of the square to alter the shape. The direct selection tool would not select the stroke. It was a 1 point stroke. No matter which mode I used (outline or preview) it would not select the stroke.
I expect the direct selection tool to be able to select a stroke so that I can move it. This is not happening. Well, it does happen, eventually, but only after about 30 attempts. It should only take one attempt. And, no, changing the the selection tolerance does not help, and "object selection…
5 votes -
CMY touch bar not working properly
- My OS: MacOS 10.15.5 (Catalina) / Illustrator CC 2020 (24.2)
a) Create a new document (CMYk mode)
b) create a rectangle
c) Use touch bar CMYk color space to change fill color
d) Nothing happens.Expectation:
a) Create a new document (CMYk mode)
b) create a rectangle
c) Use touch bar CMYk color space to change fill color
d) Change color according to colours sliders change.No change on fill or stroke color.
2 votes
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