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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8211 results found

  1. The work area moves by itself

    The workspace moves by itself, I can't stop it, the arrows for moving in the program don't work, it's impossible to work in Adobe programs

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  2. Can't do changes to the containing folder - gude

    A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.

    52 votes

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    26 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  3. Align to artboard can't change to Align selected objects

    The default Align Artboard button cannot be changed to Align selected objects.
    The version I am using is 28.0, mac system. I can't perform the point alignment operation, it will automatically perform the 'Align Artboard' function. 'Align' is a frequently used feature, so please fix it as soon as possible. Thanks

    1 vote

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    1 comment  ·  Align, Distribute  ·  Admin →
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  4. グループ解除のエラー

    データ作成中にグループ化したデザインをグループ解除を行なっても複数回行わないと解除されなくなっております。以前はデザイン全体を囲わなくてもグループ化されたデータを選択でも解除が1度でできております。1度で解錠できるように設定を見直していただきたい

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  5. Make it possible again to move Text by its Anchor Point

    When Text is baseline shifted, it is no longer possible to move the Text Object by grabbing its Anchor Point, unfortunately.

    Please repair that.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  6. Text selection issue with threaded text frames

    Trying to select text in the second column of a threaded text frame is impossible. The selection always jumps to select the text in the previous text frame. In the video example I uploaded - I'm simply trying to select just the top paragraph in the middle column - but it keeps highlighting the text in the linked text frame on the left column. I can never just select the top 3 lines in the middle column.

    10 votes

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    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  7. Error al procesar la apariencia de objeto al momento de aplicar el efecto 3D

    Al momento de aplicar el efecto 3D a un objeto, me aparece "error al procesar la apariencia de objeto". Ya intenté volver a instalar Illustrator y otras sugerencias, pero el error persiste. Aclaro que antes si me funcionaba, y de un momento a otro dejó de hacerlo.

    2 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  8. Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。

    macOS 14.1.1 MacBook Pro 2019 eGPU使用
    28.0 発生
    27.9 発生しない

    問題の発生
    ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。

    問題の再現性
    「外部GPUを優先」時に発生、チェックを外すと起きない。

    アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  9. GPU Compatibility Issue

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:

    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN

    …
    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  10. Fail to export. Transparency: Other options?

    Illustrator fails to export artwork correctly when "Other Options" showing under Opacity in Appearance palette. This artwork was created via legacy 3d extrude. It was also 'pathfindered' and 'eyedroppered,' the latter with Appearance checked.

    Attaching screenshots showing state of palettes and result in legacy Save for Web dialog. Same result in Export for Screens. Also attaching source file.

    1 vote

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  11. SVG embedded images not showing up in 2023 version

    I am having an issue with reopening an already-saved .svg file, with an embedded image in the file. The image is not showing up when I re-open it in Illustrator 2023. This has me thinking that I did not save the svg correctly - choosing for the image within the svg to be embedded - when I go to File<Save As<SVG. But when I go to check the same file in Illustrator 2022 or in Inkscape, the embedded image is in fact there.
    So this makes me think this is an Illustrator 2023 bug?

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Pencil drawing tool expanded menu doesn't work on Mac desktop Version 28.0

    Correct problem with the pencil tool.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  13. The "Placement options" in the document have been replaced with the computer's final settings

    I placed an 'img-1.ai' picture in Document-A with the placement option set to Bounding Box.
    After saving and closing it, I created a new document, Document-B.
    In Document-B, I placed the 'img-2.ai' picture with the placement option set to Bleed.
    After saving and closing Document-B, I reopened Document-A.
    The placement option for 'img-1.ai' had changed to Bleed.

    Why does the placement option not follow the document but instead follows the last-used setting?
    If I send the document to the client, they will see the incorrect layout.

    2 votes

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    0 comments  ·  Images, Links  ·  Admin →
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  14. テキストコピー&ペースト時に、書式がコピーされない

    〜環境〜
    M1 Mac mini
    macOS Ventura（ver13.4.1）
    Adobe Illustrator 2023（27.7）

    書式ありのテキストをコピー・ペーストすると、
    その書式が継承されない。
    今日までは特に問題なかったが、今気づいた次第です。
    同様の現象を解消された方がいらっしゃったら、
    解決方法を教えていただければ幸いです。

    ちなみに、
    １）環境設定＞クリップボードの処理にある、
    　　『ペースト時：書式なしでテキストをペースト』の
    　　チェックボックスは、チェックを入れていない。
    ２）環境設定リセットを行うも変化なし
    ３）Mac本体再起動しても変化なし
    ４）Illustrator字体再起動しても変化なし

    2 votes

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    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  15. Deleting points/segments causes Illustrator to crash.

    Every time I start deleting segments, when I get to the last point and try to delete - my illustrator always freezes and then crashes after minutes of waiting for it to respond again.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  16. impossible to create vertical guide from rulers, no problem with horizontal ones

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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  17. Can't open document in which high dpi pictures are linked or embedded on apple silicon

    Can't open document in which high dpi pictures are linked or embedded on apple silicon

    Files for replicating bug : https://we.tl/t-P3NRtsd0Ue
    or https://shared-assets.adobe.com/link/973a7a70-f913-472a-64d1-474ceb6b6959

    Procedure to replicate bug : Open “ImportFileInside.ai” on Mac studio M1 (apple silicon) machine and change the links inside from “FileLowDPI.ai” file to “FileHighDPI.ai” file. It doesn’t work and show an error message but works on Intel based Macs.

    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  18. 直線ツールで線を描画してから、線の色をコード入力すると白になる

    （１）塗りと線の色指定をともに「なし」の状態にする。
    （２）直線ツールで線を描画する。
    （３）（２）の描画後（線が選択された状態で）線の色のメニューをダブルクリックすると、「カラーピッカー」のメニューが表示される。
    （４）（３）で表示されたカラーピッカーの色コード（＃）の箇所に、黒のコード「000000」を手入力すると、線が黒にならずに「FFFFFF」の白になってしまう。

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  19. MacOS Ventura color pale

    After update to macOS Ventura, file color becomes pale, like neon color becomes pale

    24 votes

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    12 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Artboards are deleted after I close the program

    I was working on a project with multiple artboards. I closed and reopened the program and all the artboards except the second one were deleted and the second artboard became "Artboard 1".
    I tried it multiple times and this happens everytime.

    I'm on windows and version 27.9

    1 vote

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    3 comments  ·  Documents and Artboards  ·  Admin →
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Illustrator (Desktop) Bugs

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