Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Not saving

    Not saving when made changes and saved, have to seve new name or different place. It seems that its saved but not.

    1 vote
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  2. Illustrator won't open .AI or Jpg files

    Hi,

    I'm currently using Intel Core i7-4700MQ CPU @ 2.40GHz on Windows 10 with version 24.1.2 of Illustrator.

    I only started using software today (so i'm very much a beginner) and I have gone to open .ai and .jpeg but a tab pops up stating 'the file "abc" is an unknown format and cannot be opened'.

    Can you help me fix this please.

    I can't find any answers anywhere.

    Thankyou,

    Harry

    1 vote
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  3. SVG export with text – line breaks forcing text to convert to outlines

    I've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.

    It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.

    I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).

    I've also noticed this issue is similar to another one that might…

    1 vote
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  4. Export resolution

    There is an inconsistency between illustrator and the rest of the world (Photoshop / Bridge / Finder) regarding export resolutions.
    When one exports a 100px board on Ai set at 300ppi the file info shows 422 x 422 i.e. 100 * 300 / 72 on Ps an export will show as 100 X 100 which makes sense and that’s how other programs view it.

    4 votes
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  5. Linked images/files got embedded after file [recovered]

    When Illustrator got crashed I reopen the file and the file got recovered with a message saying (could not find a plug-in to read the linked file "links". .....)

    and when I press (ignore) button I saw all my linked got missing and embedded also

    1 vote
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  6. Cannot save file

    Illustrator file gets stuck on 81% saving, I tried hunderd times and it doesn't want to save my file no matter what I do

    1 vote
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  7. 非表示にしているレイヤが書き出しをすると表示されてしまう

    1.Details of your operating system and version of Adobe Illustrator
    windows 10 pro 1909 , illustrator 24.1.2

    2.The steps you were taking when you experienced the issues
    ベースの地形図の上にいくつかのレイヤを載せて、表示・非表示を切り替えて何枚かのpng画像を書き出したい

    Your expected result
    

    表示に設定したレイヤのみが表示されているpng画像が出力される

    Your actual result
    

    非表示にしているはずのレイヤが書き出されたpngファイル上では表示されてしまう(イラストレータの画面上では非表示になっている)

    1 vote
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  8. Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.

    When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:


    1. Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links

    2. Select one of the linked graphics.

    3. Copy and paste into the same file (paste in front makes the issue more apparent).

    4. You will find the pasted graphic is now a different…
    1 vote
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  9. "save as" issue

    MacBook Pro 15-inch
    2,2 Ghz 6-core Intel i7
    16GB memory 2400MHz DDR4
    macOS Catalina
    Illustrator 2020 v.24.1.2

    When I press cmd + save, it saves but then asks me to save again.
    Please see the link below for the screen recording I made.
    https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
    Please advise.
    I have had no communication since my last post.
    Thanks.
    Mike Britz

    1 vote
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  10. 1 vote
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  11. "Save as" Illustrator bug

    Hi. I have the latest 2020 version of Illustrator 24.1.2.
    When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
    Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
    It makes things very slow. I can't work like…

    1 vote
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  12. Locked Layers won't allow file to save

    If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.

    1 vote
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  13. Illustrator 2020 (24.1.1, windows 10) cannot open file

    Cannot open one of my illustrator files.
    Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
    thanks

    1 vote
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  14. Brush strokes disappearing when exported

    Hello!

    I am completely new to illustrator and thought i would use this spare time to see if i could create my own new logo!

    I am trying to use a 'watercolour' brush stroke behind my text in two different colours which i have done successfully, however when i go to export my image, the brush strokes are appearing on the small preview image, but when the image is opened the strokes disappear. Is there something i need to do to be able to view these in large when exported?

    Thanks,

    Amy

    1 vote
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  15. Save for Web locks and unresponsive

    I've been encountering this issue for a while now.

    Whenever I save for web and need to size up an image or the image is not done loading and I click save but then close the box, everything freezes and there's nothing to do, but to force quit.

    I've attached a video of the issue

    1 vote
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  16. Saving recovered file causes Adobe Illustrator 2020 to quit

    Illustrator unexpectedly quit which created some recovered files upon the reopening of the application. When trying to save this file, Illustrator quit again. This keeps happening and I am unable to continue with my work.

    I tried updating Illustrator however the same issue is happening.

    Operating system: mac catalina 10.15.3
    Adobe Illustrator version 24.1.2

    1 vote
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  17. SVG bug with "use" element

    Steps to reproduce
    1. Rename IllustratorBug.txt to IllustratorBug.svg
    2. Open IllustratorBug.svg in Adobe Illustrator
    3. Open the same file in Chrome or Firefox browser
    Result: Illustrator displays the image incorrectly. See the attached files.

    Illustrator version 24.1.2

    1 vote
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  18. SVG bug with "use" element

    Steps to reproduce
    1. Open IllustratorBug.svg in Adobe Illustrator
    2. Open the same file in Chrome or Firefox browser
    Result: Illustrator displays the image incorrectly. See the attached files.

    Illustrator version 24.1.2

    1 vote
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  19. Stop Illustrator from increasing file size by 400% when exporting artwork in 300ppi resolution

    Illustrator currently increases the size of a file by 400% when using the "Export As" option and choosing to save at 300ppi resolution instead of 72ppi resolution. We tried several times exporting as PNG for an Artboard that was 5000px wide but the program saved the file at 20000px wide because we chose to save at 300ppi resolution. We contacted support and they stated that this was a "feature" of the application and cannot be changed.

    1 vote
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  20. Exporting to PNG with smaller dimensions than artboard creates blurry edges

    If you have an artboard, let say sized at 160x160px, and export down to 1/10th the size (e.g., 16x16px) the export will be blurred on both the Y and X-axis in Illustrator version 24.

    I have attempted to uninstall Adobe (both with and without my preferences), I have attempted to change the the PPI/DPI settings as well. Nothing seemed to fix this.

    The only workaround I can find currently is to reinstall version 23, which will soon be removed from the creative cloud.

    2 votes
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