7464 results found

1. TEXT NOT REFRESHING

   Text not refreshing when making changes to a text box. I turned off GPU performance and the problem persists.

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2. Appearance of Black Feature Not Working in Illustrator CC 2019

   The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

   Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich black.

   MacOS: 10.14
   Illustrator: 23.0

   The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

   Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich… more

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please check if Color Settings is set to “Emulate Adobe Illustrator 6.0”, If it is then change it to “North America General Purpose 2”.

   Color settings changing to “Emulate Adobe Illustrator 6.0” is tracked here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35742949-color-settings-auto-defaulting

3. Stroke not updated when using arrow keys

   An object's stroke is not updated when using the arrow keys to increase or decrease stroke size. Then selecting another object without pressing enter or removing focus from the input box applies the stroke to the new selection.

   Steps:
   1. Create 2 shapes
   2. Select first shape
   3. Adjust stroke with arrow keys in the properties panel - shape on artboard doesn't update
   4. Select second shape - stroke that was supposed to be applied to first shape is applied to second shape

   Using Illustrator 23.0 (Windows)

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4. CC 2019 hangs/crashes on quitting on Windows

   Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
   Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
   - sign out and sign again the license
   - clean prefs and reinstall

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. clipping mask bug - direct selection tool and smart guides see objects in and outside of mask

   There is a bug (from maybe several versions back now) in which the direct selection tool sees and selects objects (and points) inside and outside of the clipping mask. The behavior In previous versions worked correctly (the direct selection tool only selected points on the clipping mask, not any of the inside contents). In the attached screenshot, you can see both the current bug and the previous expected behavior.

   There is a second similar bug: With smart guides turned on, the select tool also sees individual items inside the mask (even though when then clicking it only selects the mask). This behavior is also not desirable as it makes selecting objects really tricky.

   To summarize, the Direct Selection Tool should only be able to select a mask's points and not the objects inside the mask.

   There is a bug (from maybe several versions back now) in which the direct selection tool sees and selects objects (and points) inside and outside of the clipping mask. The behavior In previous versions worked correctly (the direct selection tool only selected points on the clipping mask, not any of the inside contents). In the attached screenshot, you can see both the current bug and the previous expected behavior.

   There is a second similar bug: With smart guides turned on, the select tool also sees individual items inside the mask (even though when then clicking it only selects the mask).… more

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6. Selected font in CC2018 doesn't stick

   Problem when I opened a type sample page I made with Universal News with Commercial Pi, and almost all characters became the rectangle with X inside. I can select the block, then UNwCP and I can see the text changing as I select the face . . . but when I leave the Character pallet, the field blanks.

   Also, if I select one character and type over it, the face becomes Minion. In the sample, see 8, 9, and zero.

   Similarly, in InDesign, I can select a single character and then UNwCP, and the pallet changes to New Century Schoolbook (my InDesign default).

   Things were fine in 2018 products.

   Problem when I opened a type sample page I made with Universal News with Commercial Pi, and almost all characters became the rectangle with X inside. I can select the block, then UNwCP and I can see the text changing as I select the face . . . but when I leave the Character pallet, the field blanks.

   Also, if I select one character and type over it, the face becomes Minion. In the sample, see 8, 9, and zero.

   Similarly, in InDesign, I can select a single character and then UNwCP, and the pallet changes to New Century Schoolbook… more

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7. Freeform gradient becomes uneditable

   Once applied, a freeform gradient is no longer editable. Ex. If I apply to a circle, and click off to work on something else, then come back to the circle, I can't edit it again. The circles don't appear, and I am hitting "Edit Gradient". Maybe Windows bug? When I watch tutorials on this, only need to select object and open freeform gradient tool to be able to edit gradients again.

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   3 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. 'Use Preview Bounds' works wrong with 'Stroke Inside' for Compound Path

   If you set set stroke's alignment to inside and check 'Use Preview Bounds' (image 1), AI will draw bounding box (and calculate dimensions) where the stroke would be visible with no alignment (image 2). This is not how it's expected to behave. Th box should wrap the shape.

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. Freeform gradient shows RGB values when you work in CMYK space

   https://twitter.com/Vonster/status/1056247934855991298?s=19

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   Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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10. Can't randomly rotate an object anymore

    Working in Illustrator 23.01, I'm no longer to hover over the corner of an object and have the curved arrow show up so I can randomly rotate. What's up? I need this feature.

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11. Can't draw inside?

    Hi. I am trying to draw inside a capital letter. I have tried both converting type to outline by itself and then converting type to outline and then expanding the object, but the "draw inside" option remains grayed out.

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12. Non Functional Gradient stop bug in 'Color' panel

    When adjusting a colour stop its colour is visible in the 'Color' panel's 'Fill' field. You used to be able to cancel the stop colour by clicking on this 'Fill' field to go back to the gradient fill and to get the 'Stroke' colour back in sight.
    This is no longer the case. In spite of Illustrator flashing the tool tip 'Click to cancel' clicking does not work at all. The fill colour is stuck on the 'Colour Stop's colour.
    Now you can only see the 'Stroke' field in the 'Gradient' panel and the 'Tools' panel. This is a pain since it forces me to go back to one of those panels. In the screenshot I have both panels open so you can see it. SInce I normally don't have both open next to one another because I need the space this is a pain. I now resort to quickly creating a new colour stop and immediately removing it, this tricks the stroke field to come back. But please fix this.

    When adjusting a colour stop its colour is visible in the 'Color' panel's 'Fill' field. You used to be able to cancel the stop colour by clicking on this 'Fill' field to go back to the gradient fill and to get the 'Stroke' colour back in sight.
    This is no longer the case. In spite of Illustrator flashing the tool tip 'Click to cancel' clicking does not work at all. The fill colour is stuck on the 'Colour Stop's colour.
    Now you can only see the 'Stroke' field in the 'Gradient' panel and the 'Tools' panel. This is a pain… more

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Save for Web

    Hi,

    This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.

    Why has this never been fixed??

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14. can't download templates

    can't download the templates

    2 votes

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15. Small enhancement for the new Global Edit Tool

    Hi there!

    I’m playing with this new feature on Illustrator 23, “Global Edit” and I find it absolutely fantastic.

    But, there is a small drawback when you are editing an object: once your are in “Global Edit Mode”, when you change to White Arrow (Direct Selection Tool) to modify some individual component of your original object, lot of times you need to firstly UNSELECT ALL just to be able to select some individual point/s to edit (in order to see that edition being cloned along all similar objects interactively).

    And here comes the problem: once you unselect all with the White Arrow in your original object, then your “Global Edition Session” finish, and no matter you select a single point in your original object to be moved, those changes no more are translated to the similar objects.

    The first workaround for this is to NEVER “unselect all” in your original object, using the White Arrow, and maintain at least a single selected point. Then you can combine SHIFT+White Arrow to select/unselect what you need, in order to be modified and to see all those changes reflected in the similar object. But this method can be unnecesarely convoluted…

    Another workaround is to use “Isolate Selected Object” just after pressing “Start Global Edit”, in order to manipulate those individual points/curves in your original object using the White Arrow. The problem with this second workaround is that being in “Isolated Mode”, then our changes are not interactive or “real time”. We need to exit from that Isolated Mode in order to see all our changes being propagated to similar objects…

    What I would like to see is that once we press “Start Global Edit”, we could change to White Arrow, and we could unselect all, and then we could start to edit all those points, curves and tangents in our original object. This would we much more elegant and direct IMHO.

    Hi there!

    I’m playing with this new feature on Illustrator 23, “Global Edit” and I find it absolutely fantastic.

    But, there is a small drawback when you are editing an object: once your are in “Global Edit Mode”, when you change to White Arrow (Direct Selection Tool) to modify some individual component of your original object, lot of times you need to firstly UNSELECT ALL just to be able to select some individual point/s to edit (in order to see that edition being cloned along all similar objects interactively).

    And here comes the problem: once you unselect all with the… more

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16. I use win 10 with latest update on asus gl553vd with updated drivers from their website.

    I use win 10 with latest update on asus gl553vd with updated drivers from their website.
    Hi,
    I’m Sanket Sali from India.
    I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
    I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
    It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
    Is it with AI and Ps not able to run on hybrid gpu or gpu driver problem. But if I install drivers from nvidia directly software crashes.
    Thank you

    I use win 10 with latest update on asus gl553vd with updated drivers from their website.
    Hi,
    I’m Sanket Sali from India.
    I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
    I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
    It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
    Is it with… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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17. Gradients Swatch Box Snaps Back

    When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
    Its a bug that needs fixing.

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. 'Puppet Warp Tool' delaying access to 'Free Transform Tool' due to load time

    Noticed in the latest update that when 'pressing & holding' the Puppet Warp Tool to access the Free Transform Tool underneath would cause the Puppet Tool to first apply itself to chosen artwork, render its mesh, etc. before displaying my option to select the Free Transform Tool. This causes up the 5 second delay each time I switch - very annoying for the default state. I encounter this about 3 times daily.

    Mac OS, Mojave. Illustrator CC Oct 2018 update

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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19. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

    I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Close, Save and Quit File Menu options are invisible

    After upgrading Illustrator to version 23.0 (Windows 7 Pro), the Close, Save and Quit options under the File Menu are invisible. This is constant.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. It can be issue with Graphic card drivers. Please goto this link for more info:
    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    If this doesn’t resolve the issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.