Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Unable to save file in Illustrator 2020 Mac OS Catalina v.10.15.4

    Unable to save file in Illustrator 2020 Mac OS Catalina v.10.15.4

    I am completely unable to save a file and about to lose an afternoons work on a deadline. I have tried every workaround posted here and still not working. Come on Adobe, this has been reported for months.

    1 vote
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  2. Variable width profile is off screen

    I don't understand why but this bug is visible not only in illustrator but also in Premier.

    My issue is that many of the scroll, drop down tools or options appear in random areas of my work area. Most specific is my Variable width profile - instead of dropping down, it appears on the lower end of my illustratror window. I have multiple monitors and on one (IMAC 27") the full drop-down appears on the lower end of the work area. On my LG 34" inch, it appears partially off-screen, none the less off my work area. I have adjusted…

    1 vote
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  3. Optical Kerning issue when outlining and scaling

    If you write something using optical kerning, copy it, paste in front and outline it, the outline matches up. However if you then scale both in pro, lets say 300%, then the live text no longer matches the outlined version (see attached example where the live text is in red and outlined vectors in black). This is causing us problems when scaling objects onto different panels but we are required to supply editable text. Logos etc are no longer exact scaled replicas!
    We are using CC 2019 (as our clients need files in this format).

    1 vote
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  4. Illustrator Recent Files list on the welcome page is not updated until the application restart

    The Recent Files list on the Welcome page is not updated until Illustrator restart. E.g. you can create some new files and save them but they do not appear in the Recent Files welcome page. But they do appear if you restart the application.

    Windows 10 Pro RS5 x64, Adobe Illustrator CC v24.1.2 (x64)

    Thank you for your support!

    1 vote
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  5. SVG export with text – line breaks forcing text to convert to outlines

    I've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.

    It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.

    I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).

    I've also noticed this issue is similar to another one that might…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. cannot duplicate or move artboards

    Cannot duplicate or move artboards with artwork in Illustrator 2020. Artboard will merely move with the artwork contained when hitting opt+click. Can only duplicate artboards without artwork.

    1 vote
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  7. Export resolution

    There is an inconsistency between illustrator and the rest of the world (Photoshop / Bridge / Finder) regarding export resolutions.
    When one exports a 100px board on Ai set at 300ppi the file info shows 422 x 422 i.e. 100 * 300 / 72 on Ps an export will show as 100 X 100 which makes sense and that’s how other programs view it.

    4 votes
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  8. Linked images/files got embedded after file [recovered]

    When Illustrator got crashed I reopen the file and the file got recovered with a message saying (could not find a plug-in to read the linked file "links". .....)

    and when I press (ignore) button I saw all my linked got missing and embedded also

    1 vote
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  9. Reflect Tool

    The Reflect Tool doesn't remember the last setting, (e.g. vertical 90º) and instead puts in a random angle.
    (Mac OS 10.15.4)

    1 vote
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  10. Views not updating, tabs not updating.

    Views will simply stop updating in Illustrator. Outline view shows geometry that does not display in GPU preview mode.

    Similarly, when changing from document tab to tab, the window will "freeze" on one document and refuse to show the newly-selected document.

    None of this is remotely acceptable. I pay for and use the Adobe Suite as a professional tool, and I can't have daily failures. Trust in your products is swiftly eroding.

    Please advise a quick and permanent fix for these issues.

    System:

    Illustrator 24.2.1

    MacBook Pro
    2.4 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon…

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Artboard number 53 mentioned on 52

    Just noticed that Illustrator CC artboard serial number 52 is replaced with 53. It's confused me to do some amendments on 53, instead I did on 52. Adobe, please correct it.

    1 vote
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  12. In-app tutorials not opening

    I am using Adobe Illustrator 2020 24.1.2 that I downloaded from Adobe Creative Cloud Desktop.

    I am operating on a Microsoft Windows 10 Home version 10.0.18363.

    I opened the app and clicked on the in-app tutorials available in the Learn section. The tutorials that opens in browsers open just fine, it is only the in-app tutorials that do not respond in any way when clicked on.

    I expected the in-app tutorial to open and show a step-by-step tutorial by opening a new project, similar to the in-app tutorials in other Adobe apps (Premiere Pro, Photoshop, etc.).

    The actual result was…

    1 vote
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  13. Cannot save file

    Illustrator file gets stuck on 81% saving, I tried hunderd times and it doesn't want to save my file no matter what I do

    1 vote
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  14. Copy Paste Causes Illustrator to Crash Repeatedly

    Illustrator crashes before I can Paste a Copy for SPOT UV in Artboard in two ways.
    1. CTRL C causes immediate crash.
    2. Select Copy from drop down menu also causes crash.
    Performed Windows 10 update few hours before crashing started to occur but unsure if Illustrator was included. Creative Cloud shows I'm up to date but doesn't specify the actual date. So, I cant say for sure if the update is causing the problem.

    HP Spectre x360 Convertable

    1 vote
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  15. Illustrator v24.1.2 Crashing all the time - operates slow overall

    Illustrator crashing and working slower on my New 2019 Macbook Pro, than my old mid 2014 Macbook Pro. Basic simple functions and my I get the wheel thinking all the time. Adobe hasn't been able to answer any questions. Ive contacted them and Apple multiple times over the past few days. With the computer I bought, it shouldn't have to think at all.

    Please tell me someone knows a fix.

    Current Computer and software specs:

    Adobe Illustrator v.24.1.2
    Catalina 10.15.4
    MacBook Pro (16-inch, 2019)
    2.4 GHz 8-Core Intel Core i9
    64 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8…

    1 vote
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  16. Text path vanishes when moving it with selection tools (black or white arrows)

    Since updating to version 24.1.2 from Adobe Illustrator 2019, whenever I move text objects using any of the selection arrows, the highlighted path disappears during moving and only reappears when I stop moving the text object. This is frustrating as I can't see the baseline or centre point of the text object while trying to align it to something else. This never happened before I updated Illustrator. My OS is macOS Mojave 10.14.6, Illustrator version 24.1.2.

    2 votes
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  17. trace weirdness

    When trying to trace a fairly large file with sparse graphics - the trace function appears to lower the resolution significantly, resulting in a junk trace. If I clip a small portion of graphics and trace that, it works fine. Shrinking the file before tracing didn't work (by half), I couldn't shrink any more without losing the fine grained art. I was able to make this work using a different product(which I really don't like). I use trace all the time, usually on smaller logos, which works fine. I suspect there is something in their algorithm that reduces the resolution…

    1 vote
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  18. trace weirdness

    When trying to trace a fairly large file with sparse graphics - the trace function appears to lower the resolution significantly, resulting in a junk trace. If I clip a small portion of graphics and trace that, it works fine. Shrinking the file before tracing didn't work (by half), I couldn't shrink any more without losing the fine grained art. I was able to make this work using a different product(which I really don't like). I use trace all the time, usually on smaller logos, which works fine. I suspect there is something in their algorithm that reduces the resolution…

    1 vote
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  19. Selection deactivates

    Selection deactivates after roughly 30 seconds

    1 vote
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  20. "copy & paste in front" in Illustrator, text is not aligned perfectly

    Our product artist use "copy & paste in front" in Illustrator, the text is not aligned perfectly.
    Please check "2hits test-CC17.pdf".

    Also posted a post in Adobe community. here is the link : https://community.adobe.com/t5/acrobat/text-is-not-aligned-perfectly-in-pdf/m-p/11125264?page=1#M255941

    1 vote
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