8067 results found

1. export directory

   "Export as" exports to the parent directory, rather than the selected directory. This appears to happen more often if the target directory is created from within the dialogue.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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2. Illustrator doesn't support 'vector-effect' in SVG import

   Illustrator doesn't support 'vector-effect' in SVG import.
   'vector-effect' has 3 values : non-scaling-stroke | none | inherit

   https://jsfiddle.net/api/mdn/
   Please open it any browser and you will see the perfect result (scaling) which is not supporting on any version of Illustrator.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Embedded images are lost when saving as a PDF

   When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Bezier Curves break on circles when compounding shapes.

   1) Windows 10, Illustrator 23.0.3(64bit)
   2) Experienced a bug while compounding a shape into a circle, this managed to break the Bezier curve. This became an issue with a plot cutter slicing from one point to another in graphics production. The issue can be seen when compounding a shape. After using the pathfinder to minus a shape, two live corner appear in the center of the selection. When pulled the live corners on the circle create angled points.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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5. Fill with overprint set does not align with the path

   Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

   Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

   The file will print with the fill moved.

   Once it is corrected it you can't undo problem without reopening the file that is saved like this.

   My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on. Turning that off also corrects it but almost doing anything corrects it.

   I attached a AI with the problem.

   Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

   Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

   The file will print with the fill moved.

   Once it is corrected it you can't undo problem without reopening the file that is saved like this.

   My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on.… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Screen Mode/Application positioning bug

   On Windows 10. Toggling the screen mode does produces UI rendering bugs. But also I am entirely unable to get back to a windowed view, or move the window by any means (either dragging or the menu option behind the logo)

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Zoom Blur gets cutoff.

   At high amounts, the blur effect from zoom blur gets cut off (specifically with text, whether the text is rasterized or not. I haven't tested other shapes). It's related to the "add x amount of space around objects" setting (though no number actually fixes it. It is easy to see when you compare the effect in Illustrator to the effect in Photoshop.

   You guys really need to work on Illustrator's effect system. It's the one thing no other vector app has, but some things don't work or aren't effective because we have less control than we do in Photoshop.

   P.S. I also can't change the color of the Neon Glow effect in Effect Gallery.

   At high amounts, the blur effect from zoom blur gets cut off (specifically with text, whether the text is rasterized or not. I haven't tested other shapes). It's related to the "add x amount of space around objects" setting (though no number actually fixes it. It is easy to see when you compare the effect in Illustrator to the effect in Photoshop.

   You guys really need to work on Illustrator's effect system. It's the one thing no other vector app has, but some things don't work or aren't effective because we have less control than we do in Photoshop.

   P.S.… more

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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8. CC2019 - can't save file -inuse by another application error ID:-54

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   It is not clear on your post which version of Illustrator you are using.
   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

9. Missing fonts issue

   It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Slow Mouse & shaking Cursor

    Slow Mouse & shaking Cursor on Canvas.
    Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
    Thx.

    illustrator: v23.0.3
    Mac OSX Mojave: 10.14.4

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    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. Fills rendered not accurate compared to edges when using GPU mode

    I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

    In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

    Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

    I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

    Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke… more

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you have documents that have this behavior, please share the them so that the team can review the bug and make it fixed. Screenshots help, but this can’t be reproduced without the test files. Thank you!

13. One column toolbar is not remembered and becomes two columns each launch

    Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

    Step to reproduce:

    1. Reset all settings
    2. Run Illustrator
    3. For example set "Essentials" workspace (now you have one column toolbar)
    4. Open preferences
    5. Uncheck "Show the home screen when no documents are open"
    6. Check "Use Legacy File New Interface"
    7. Restart Illustrator
    8. Now toolbar have two columns (and thats the problem)

    You must reset the workspace every time you open Illustrator to keep one column toolbar

    This error has already been confirmed by the your employee "Dipak Kumar"

    Win 10, Last version Illustrator

    Let me know if you need more info

    Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

    Step to reproduce:

    1. Reset all settings
    2. Run Illustrator
    3. For example set "Essentials" workspace (now you have one column toolbar)
    4. Open preferences
    5. Uncheck "Show the home screen when no documents are open"
    6. Check "Use Legacy File New Interface"
    7. Restart Illustrator
    8. Now toolbar have two columns (and thats the problem)

    You must reset the workspace every time you open Illustrator to keep one column toolbar

    This error has already been confirmed by the your employee "Dipak Kumar"

    Win 10, Last version Illustrator

    … more

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Using Batch... and "Override save/export commands" does not work

    Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

    I have it recorded as an action, and it runs great.

    If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

    After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps leaves me with just an ai-file, and the export as svg and png leaves me with a single file with no file extension. Clearly not supposed to happen - is a fix likely?

    Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

    I have it recorded as an action, and it runs great.

    If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

    After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps… more

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15. Buttons in properties panel not recording in Action

    When recording an action, there are things in the Properties panel that does not record properly.

    Example: Flip horizontally/vertically. The buttons does not record, but choosing the same options from the Transform panel menu does record.

    Is anyone maitaining Actions in Illustrator? It is awesome, but still needlessly limited due to many things not recording, forced hard-coded paths when recording save steps, etc.
    
    Perhaps learn a little from Photoshop where actions work better (though still limited).

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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16. Action not showing all recorded attributes

    In the Actions panel, most of the settings for some recorded tasks such as saving, exporting, etc. does not show up in the actions panel so I cannot even tell what file type the step is saving as. Is that intentional?

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17. Global colours don't seem to be preserved in freeform gradients

    I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the freeform gradients. In fact despite going through and linking all the points to specific global swatches, once I save the file, close it and reopen it again, or copy the elements into another file, the freeform gradients seem to completely forget the global swatches. As you can imagine this is very frustrating and currently doubling my workload!

    Any help would be greatly appreciated.

    Thank you!

    Version of Illustrator is 23.0.3
    Operating system is macOS Sierra Version 10.12.5

    I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Option+Drag with Artboard tool to duplicate Artboard copies art twice and drags places in the opposite direction

    When I Option(Alt)+Drag to duplicate an artboard. Illy places another copy of the boards artwork on the opposite side of the original artboard.

    It's happening in Illustrator CC 2019 (23.0.3)
    I'm on a 2017 iMac running:
    MacOS Mojave 10.14.4

    Please see the attached video.

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    1 vote

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. Saving as PDF with no editing capabilities should not allow you to edit

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could spend hours editing content outside the Artboard and then successfully save and close the file, without receiving any warning that you will lose content.
    Solution: I suggest that if a file is saved as a non-editable PDF, that it should provide some type of warning either during post-save editing, or when trying to click a subsequent Save - that the content is not going to be usable.

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Tilde shows up in text box

    Illustrator CC 23.0.3 Precision 5820 Tower,Intel Xeon W2102
    16 GB RAM, 64 bit, Win 10 Pro

    Working with any text box, the tilde character shows up at insertion point. Even if no typing is happening.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.