8123 results found

1. "Open" window loads blank and duplicates

   Operating System:
   macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

   Illustrator Version:
   Adobe Illustrator 30.0 (desktop)

   ⸻

   Issue Description

   When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

   Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
   They also become unresponsive for a while.

   Screenshot attached below (multiple “open” dialog windows stacked and blank)

   Steps to Reproduce
   1. Open Adobe Illustrator 30.0.
   2. Go to File > Open…, or press Cmd + O.
   3. Wait for the dialog to appear (it delays significantly).
   4. Press Cmd + O again thinking it didn’t register.
   5. Illustrator eventually opens several overlapping empty windows.

   ⸻

   Expected Result

   The Open… dialog should appear instantly, in the usual macOS native window, showing recent files, local files, and cloud documents.

   ⸻

   Actual Result
   • The Open window takes several seconds or minutes to appear.
   • Multiple windows appear if the command was pressed more than once.
   • Windows open blank with no content loaded.
   • The app becomes unresponsive during this delay.

   Operating System:
   macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

   Illustrator Version:
   Adobe Illustrator 30.0 (desktop)

   ⸻

   Issue Description

   When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

   Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
   They also… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Picking Eyedropper temporarily disables Smart Guides

   As reported here: https://www.reddit.com/r/AdobeIllustrator/comments/1p6ecuj/behavior_of_eyedropper_tool_changed_recently/

   In previous versions (can’t say for sure now when it stopped) we were able to aim with the Eyedropper better, when Smart Guides were enabled. In CC 2017 it works. Was quite helpful to pick color from a stroke, highlighting the object that is going to be sampled. Cool, right?

   But now, I suppose with the Photoshop-style sampling rings glued on, Illustrator forgot it’s a vector program. The sampling ring should not disable Smart guides!

   I somewhat get why pressing Shift might disable it, because Shift enables the 'sample by pixel' mode, and picking a color from a smart guide is not something we would need (actually, jus ignore the color of these, don’t hide)... but why disable Smart Guides for the normal mode? Please review and fix! The tool doesn’t hint what exactly it would pick, a stroke, a fill, a raster color... Sampling ring is not a solution, especially if you work in CMYK.

   As reported here: https://www.reddit.com/r/AdobeIllustrator/comments/1p6ecuj/behavior_of_eyedropper_tool_changed_recently/

   In previous versions (can’t say for sure now when it stopped) we were able to aim with the Eyedropper better, when Smart Guides were enabled. In CC 2017 it works. Was quite helpful to pick color from a stroke, highlighting the object that is going to be sampled. Cool, right?

   But now, I suppose with the Photoshop-style sampling rings glued on, Illustrator forgot it’s a vector program. The sampling ring should not disable Smart guides!

   I somewhat get why pressing Shift might disable it, because Shift enables the 'sample by pixel' mode, and picking a color… more

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3. Smart Objects not updating correctly due to Optimized Save Illustrator 30

   I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

   Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on Mac OS). Elements within the smart object itself will appear out of layer order (or simply disappear), or transparency masks will disappear. I noticed when I was making minor edits, the "save" would take much less time than usual. That is how I discovered the existence of this new File Save performance enhancement that I believe is the root cause of this.

   When I "force" Illustrator to save the entire smart object file (rather than just the changes I've made) by hitting "Select All" and nudging up one tick and back down one tick, then hitting save — the smart object takes notably longer to save, then updates correctly in Photoshop. I have repeated this over and over again, so it feels relatively isolated to these criteria, best I can tell!

   Thank you in advance for your attention on this! Thank you so much for your hard work on the software updates.

   *Update: another possible work-around is to turn off "Save in Background". Obviously only a workaround, not a fix.

   • Russ

   I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

   Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Ray tracing cuts off ends of 3D strokes with round caps

   When using the 3D effect on an object with strokes, and choosing to render using ray tracing, it abruptly cuts off the end of many strokes (with round end cap already applied).

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   Need More Info  ·  1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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5. Centre Points of all objects are visible when I reopen files

   Illustrator 30.0 on Mac Ventura 13.7.8

   Each time I reopen a file in which I had a mix of objects with either visible or hidden centre points, most of these are visible (at least, those of paths, guides…) and they can get in the way.

   I think this started happening with the new version 30.0 (or maybe just the one before).

   Here are examples of 2 similar files, one with and one without all Centre Points showing.

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   3 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team tried to fix this in Beta 30.1.0.109. The latest one is 30.2.0.12.

   If you can — please try to use Beta and see if no centers will be enabled or disabled when reopening a file. The fix won’t remove those that are already in a document, so we need to to toggle them manually in the Attributes panel.

6. v30.0 (Mac) 保存時に文字の入力ソースを切り替えられない

   Mac OS Tahoe (26.1)／Illustrator v30.0

   ドキュメント保存時に文字の入力ソース（日本語↔ENなど）を切り替えられない。
   一瞬切り替わるが戻ってしまう。

   • 

   2 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Spot swatch color is not saved correctly when changing the color of an existing swatch

   1. Details of your operating system: Microsoft Windows 10 Pro (10.0.19045 Build 19045)

   2. The version of Adobe Illustrator (desktop): 30.0

   3. The steps you were taking when you experienced the issues:
      Create a new document, add a spot swatch and set the color to 100% cyan (or any color). Apply this spot swatch to an object, like a rectangle for example. Save the document as an .ai file. Then, change the color of the spot swatch to a different color (for example 100% yellow, or any color). Save the document again as an .ai file. Open the document in Acrobat.

   4. Your expected result and the actual result:
      Expected result is that the rectangle in the file when opened in Acrobat should be 100% yellow, following the example above, or whatever the spot swatch color was changed to. Actual result is that the rectangle remains the original color when the document was first saved. If the spot swatch is changed, then copied into a new document then it displays correctly when saved.

   5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
      Open the file in Illustrator and the rectangle is yellow. Open the file in Acrobat and the rectangle is cyan.

   Why does this matter? Many production printing RIPs use the embedded PDF data in the .ai file. If the spot swatch color data is not being updated correctly on a subsequent file save this causes issues in production workflows.

   1. Details of your operating system: Microsoft Windows 10 Pro (10.0.19045 Build 19045)

   2. The version of Adobe Illustrator (desktop): 30.0

   3. The steps you were taking when you experienced the issues:
      Create a new document, add a spot swatch and set the color to 100% cyan (or any color). Apply this spot swatch to an object, like a rectangle for example. Save the document as an .ai file. Then, change the color of the spot swatch to a different color (for example 100% yellow, or any color). Save the document again as an .ai file. Open the document in Acrobat.

   4. Your expected… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reproducible at the team’s side, will be fixed

8. Pencil Tool Fidelity setting is either buggy, or something weird is going on.

   With Pencil Tool

   The most accurate setting (1) produces 44 points in my example.
   The next setting (2) produces 10 points.
   The following setting (3) produces 17 points.

   Settings 2 and 3 are in the wrong order.
   I wondered why there was such a huge accuracy gap between settings 1 and 2, and then I noticed this.
   I’ve attached a sample .ai file.

   • 

   2 votes

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. Changes made by plugin tools are not rendered instantly in CPU Outline and Pixel Preview modes

   Just recently something changed for plugins, and changes these make don’t get updated in modes until you force the canvas to redraw (zoom, move, draw in the region... not pan though).
   Here, I try to use one of Astute Graphics’ plugins (it affects many) — I shorten the path, but Ai doesn’t re-render it!

   I bet it’s about performance, but come on! These tools is what keeps Ai afloat for many. Please don’t drop the support.

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   4 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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10. Square shape not showing

    On mine the square shape not showing, why?

    2 votes

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    Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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11. Every in-app window is crashing

    All in-app windows are crashing. Panels are fine, but windows will crash. This includes even the basic of the basic: new document, set color, saving settings, preferences and settings, etc.

    2 votes

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    Need More Info  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. When using a Stylus, half the time lines don't draw and the eraser doesn't work.

    As seen in the attached video, when I use my HP stylus on Adobe Illustrator my stylus is frequently not registered and nothing is drawn. You can see in the video that the lines stop appearing even when I am tracing my stylus across the page and the cursor from the stlyus does not follow, but sometimes it does and still there is no output. Also at the end when drawing the alphabet less than half the letters come out. This issue has made it essentially impossible to draw things as I need to redo/trace lines about 3-5 times before they come out clearly.

    This issue only occurs on Adobe Illustrator and even happens on the select tool, eraser, etc.

    I am currently on Illustrator 30.0, but the issue is there on all versions. I have done all updates. I am currently on Windows Version 10.0.22631. The stylus I am using is the HP Slim Rechargable Pen (HP Slim Rechargeable Pen).

    the issue happens just when doing anything, and the expected result is that the tools are used without fail and come out cleanly (as they do on other apps).

    As seen in the attached video, when I use my HP stylus on Adobe Illustrator my stylus is frequently not registered and nothing is drawn. You can see in the video that the lines stop appearing even when I am tracing my stylus across the page and the cursor from the stlyus does not follow, but sometimes it does and still there is no output. Also at the end when drawing the alphabet less than half the letters come out. This issue has made it essentially impossible to draw things as I need to redo/trace lines about 3-5 times before… more

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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13. Adobe Illustrator keeps turning on "Real-Time Drawing and Editing" when I want it off.

    Adobe Illustrator 30.0 keeps turning on "Real-Time Drawing and Editing" in the Performance Settings when I want it off. I uncheck it, and it's fine. It stays that way. However, sometimes if the app has been quit and reopened, the checkbox is ticked again. Unless I'm accidentally causing it to happen with a secret keyboard shortcut, the app is arbitrarily doing this itself! It also does it sometimes when the app is updated. It's actually an old bug and goes back many, many versions. Time it was stamped out, Adobe.

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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14. Linked image file extensions are truncated after saving and reopening (.PNG becomes .PN) in Illustrator 30 on macOS

    When working with linked raster assets in Illustrator 30 on macOS, the file extension of linked images may be truncated after saving and reopening the document. For example, a file originally named image01.PNG will appear in the Links panel as image01.PN, causing Illustrator to report the link as missing. The original file remains unchanged and accessible in Finder.

    This issue did not occur in older Illustrator versions (notably 25–26). Because these versions are no longer available for download in Creative Cloud on macOS, there is currently no stable workaround other than embedding images, which is not feasible for large projects.

    Steps to Reproduce

    Create a new Illustrator document.

    Place a raster image using File → Place with the Link option enabled (e.g., image01.PNG).

    Save the document.

    Close Illustrator.

    Reopen the same .ai file.

    Check the Links panel: the linked filename appears as image01.PN and is flagged as missing.

    Issue is intermittent but reproducible.

    Expected Result

    Illustrator should preserve the exact filename of linked assets and should not modify image file extensions when saving or reopening documents.

    Actual Result

    The final character of the file extension is removed, causing broken links. Relinking restores the artwork temporarily, but the issue returns on later reopen cycles.

    Impact

    Production workflows are disrupted.

    Repeated relinking required.

    Risk of missing assets in final deliverables.

    This is a regression from previous stable behavior.

    Environment

    Adobe Illustrator 30.x (macOS)

    macOS version: Latest

    Linked files stored on: Local SSD

    Affected formats: PNG consistently, possibly others

    Additional Notes

    This appears to be a metadata handling bug involving string truncation. The consistent removal of only the last character in the extension strongly suggests a read/write error in link path management.

    A fix or confirmed stable build is urgently needed.

    When working with linked raster assets in Illustrator 30 on macOS, the file extension of linked images may be truncated after saving and reopening the document. For example, a file originally named image01.PNG will appear in the Links panel as image01.PN, causing Illustrator to report the link as missing. The original file remains unchanged and accessible in Finder.

    This issue did not occur in older Illustrator versions (notably 25–26). Because these versions are no longer available for download in Creative Cloud on macOS, there is currently no stable workaround other than embedding images, which is not feasible for large projects.

    … more

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    0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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15. Stroke weights ing symbols change to random sizes

    When working with dynamic symbols, the stroke weight changes to random sizes from extremely thin almost non-existent to 1000pt - sometimes affecting a select few instances of the symbol and sometimes affecting all. This happens sometimes when saving the file and reopening, when changing fill colours of instances, when editing the original symbol (double clicking onto a symbol and clicking out), when duplicating an instance.

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    2 votes

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    1 comment  ·  Symbols  ·  Delete…  ·  Admin →
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16. Illustrator forgets to undo the document color mode switch

    Here’s a simple test.
    1. Create and RGB-based document — the title says 'RGB'
    2. Draw something
    3. Change the color mode of the document into CMYK — the tab’s title changes accordingly (notice the History displays the generic 'Undo' instead of expected 'Document color mode CMYK')
    4. Draw something else again
    5. Start undoing steps, either with Cmd/Ctrl+Z or with the History panel. When you reach up the first object drawn, the tab’s title should display RGB — but it still says CMYK! ...and if you hover over the title, the hint appears saying it’s RGB (or not!) ...and if you draw something after this, it stays CMYK now. Ai forgets the document was an RGB one and never undoes it!

    If I try this in an older version, without History in it, like CC2017 — it works as expected.

    Here’s a simple test.
    1. Create and RGB-based document — the title says 'RGB'
    2. Draw something
    3. Change the color mode of the document into CMYK — the tab’s title changes accordingly (notice the History displays the generic 'Undo' instead of expected 'Document color mode CMYK')
    4. Draw something else again
    5. Start undoing steps, either with Cmd/Ctrl+Z or with the History panel. When you reach up the first object drawn, the tab’s title should display RGB — but it still says CMYK! ...and if you hover over the title, the hint appears saying it’s RGB (or not!) ...and… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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17. Cannot Save as New File in v30

    Using the latest version of Adobe Illustrator (2026 version?)

    Trying to "save as new" but the save window does not load completely and then button shapes inside disappear and remains in this state. The only thing you can do is close the box.

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    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is aware and is looking into this problem

18. "How to make most from primary colors in your image" hands-on tutorial missing steps

    The "How to make most from primary colors in your image" hands-on tutorial is incomplete. The steps are mostly blank.

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    2 votes

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    0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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19. Text size and kerning keyboard shortcuts still do not work.

    Mac Studio - macOS Sequoia 15.6.1
    Adobe Illustrator 2026 ver. 30

    Point/Font size and kerning keyboard shortcuts still don't work. I attempt the key commands and nothing happens, even though the shortcuts are still in the defaults (see attached). Help?!

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    2 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like the Size/Leading, Tracking, Baseline Shift values in Preferences > Type got changed... If it is the issue — please upvote it still and leave a comment. It’s not clear yet why it happens.

20. Font drop down list won't allow font selection.

    Mac Studio
    Sequoia 15.6.1
    Adobe Illustrator 2026 version 30

    My font drop-down list allows me to preview fonts, but not select them. If I preview and click a new font to select it, the type window closes and my select text reverts to the original font. I've tried using the text tool and the selection tool - same problem. To change a font, I must type the ENTIRE NAME in the font window and hit return. Very time consuming. :(

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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