8071 results found

1. Intermittent SVG Text Export Bug

   Intermittent SVG Text Export Bug

   In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.

   The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).

   This issue makes post-export parsing/processing difficult because you can't depend on the document structure.

   I have an example file with two text elements where one exports properly and the other does not, but when attempting to attach the interface here states "Invalid File type: .ai files are not allowed."

   Intermittent SVG Text Export Bug

   In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.

   The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).

   This issue makes post-export parsing/processing difficult because you can't depend… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Issues changing type character properties

   I have been having issues for a few weeks with illustrator not showing correct font or size. It used to be sporadic, but now it is happening the majority of the time! I even updated my Illustrator CC version & that didn't help.

   For example, I will click on some text that is Gotham 15 pt, but the character panel says it is Myriad 12 pt. When I try changing the font or the font size, nothing happens.

   It is getting to the point where I am not able to edit text size or font in my own files. Help!

   I am using Illustrator CC 2019 (v 23.0.3), and Mac OS High SIerra 10.13.6.

   I have been having issues for a few weeks with illustrator not showing correct font or size. It used to be sporadic, but now it is happening the majority of the time! I even updated my Illustrator CC version & that didn't help.

   For example, I will click on some text that is Gotham 15 pt, but the character panel says it is Myriad 12 pt. When I try changing the font or the font size, nothing happens.

   It is getting to the point where I am not able to edit text size or font in my own files. Help!

   … more

   2 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Huge glitch

   I'm working on a Windows 7 in Illustrator version 23.0.1

   The very first time I opened the program the file had a big cutout in a triangular shape, and clicking anywhere on the document or even just moving the mouse around causes it to glitch further by adding random colours to the document and displacing the objects in the document.

   After the first time this happened I uninstalled and reinstalled the program but that didn't work. I also just updated to the newest version of Illustrator today but that also didn't work.

   Attached are screenshots of the glitches.

   •  

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Rotate stepper in transform panel shifts anchor point

   1) Mac OS 10.14.4, Illustrator 23.0.3.

   2)
   A - Create a blank document.
   B - Draw a line or any other shape.
   C - Use the Selection Tool to select the shape.
   D - In the Properties>Transform panel, rotate the shape.

   3)
   Expected result: Shape rotates around anchor point (or middle).

   4)
   Actual result: Shape rotates using a swinging arc creating a path similar to the attached.

   Have restarted Illustrator, problem persists.

   •  

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Text copied from Illustrator and pasted into Word, Keynote and other editors appears as image and not editable text

   Illustrator CC 22.1.
   Mack book pro MacOS high Sierra Version10.13.6.
   Microsoft Word Version16.23 (190309)

   Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

   I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
   Since 2011 until 2018 I was able to use my keyboard shortcuts to copy text from Illustrator and paste it into Word for editing and refining. This is a proses I do numerus times a day (sometimes hundreds) as this is part of my main workload. Like I said this used to work fine for many years. Since 2018 I have not been able to paste text into Word using the Command V shortcut. Since then the text gets pasted into Word as a picture that I cannot edit.
   I know it is possible to past the text into word by using the “paste” drop down menu and select Keep text only, but this is cumbersome and disrupts my workflow. I would like to use the keyboard shortcut (Command V) to past into word.
   Copying from word and pasting it back to Illustrator is no problem.

   Idea: make it possible to use shortcuts on keyboard to paste into word and it pastes as editable tex (Like I was Able to do before for many years)

   Illustrator CC 22.1.
   Mack book pro MacOS high Sierra Version10.13.6.
   Microsoft Word Version16.23 (190309)

   Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

   I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
   Since 2011 until 2018 I was able to… more

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   If you right click in word you should get a paste as text option.
   Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
   It is for word to pick any of these clipboard formats and consume.

6. ALIGN not working correctly in Illustrator 23.0.3

   Ever since the latest update for Illustrator (23.0.3) Align does not work correctly. I've got 3 items selected; I click on the Align tab; use the "Align to" dropdown box and select "Align to Selection"; then click the "Horizontal Distribute Space" icon - but it distributes it across the page instead of just the THREE ITEMS I've selected.
   I've noticed other align issues over the last week or so but cannot give details like I did above because today I stopped my work so I can come out here an list my problem.
   There are so many bugs and issue with little things that used to work correctly. It is so frustrating for someone who spends their day working in this program. It makes my work go so much slower and just creates frustration.

   Ever since the latest update for Illustrator (23.0.3) Align does not work correctly. I've got 3 items selected; I click on the Align tab; use the "Align to" dropdown box and select "Align to Selection"; then click the "Horizontal Distribute Space" icon - but it distributes it across the page instead of just the THREE ITEMS I've selected.
   I've noticed other align issues over the last week or so but cannot give details like I did above because today I stopped my work so I can come out here an list my problem.
   There are so many bugs and issue… more

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Too small to use?

   When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.

   When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac… more

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   7 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Crash on File open/save while iCloud is running

   Here's the rant part:
   "2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."

   But on to the issue....
   Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.

   All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After Effects, Premiere.... there's a lot going on and I need all adobe products to work. So this has ground me to a halt.

   After a day of futzing around deleting prefs, cache, fonts, reinstalling AI and whatever else I could find when searching for help - nothing works until I start knocking off services like Bluetooth and the Wifi. Wifi did the trick.

   So eventually I head over to Adobe online Support. In fairness, they were quick to respond.

   The answer, it seems, was to knock off iCloud and Google Drive, then start them up again. Fine, so I do this and I get everything working again after letting iCloud resync for 2 hours.... - Adobe, citing "It's an iCloud/Google Drive issue"....Umm, no, It's clearly an Adobe issue!

   I'm back up again.... so I thought. Same issue again today. Freeze on open/save of ANY file not just a network saved file.

   This is the first time I've had this issue (that I can remember) and it seems to have only begun after a recent update to 23.0.3.

   So I guess I'm going to have to go through this process again and try to make sure I don't open a network based .ai file. Creating havoc with workflow.

   If anyone could shed light on this I would be grateful. Is there some sort of conflict (other than a network drive)? Again, this has been working for months without an issue.

   System:
   OS Version: Mac OS X 10.14.4 (Build 18E226)
   Architecture: x86_64h
   Report Version: 28

   Data Source: Stackshots
   Shared Cache: 0x53be000 26DF6953-7CE2-3674-8DF9-16CCA9376D41
   Shared Cache: 0 F1DBE496-E9FE-3BEB-9FAF-285122426785

   Command: Adobe Illustrator
   Path: /Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 23.0.3 (23.0.3)
   Parent: launchd [1]
   PID: 5468

   Event: hang
   Duration: 1.69s (process was unresponsive for 18 seconds before sampling)
   Steps: 17 (100ms sampling interval)

   Hardware model: MacBookPro15,3
   Active cpus: 12

   Here's the rant part:
   "2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."

   But on to the issue....
   Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.

   All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After… more

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   0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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9. Illustrator crashes on launch

   Illustrator 23.0.3 keeps crashing all the times i opened it

   3 votes

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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10. crashing while working every day

    crashing while working every time?

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Lock doesn't work for groups in groups

    How to reproduce the bug:
    1. Create two shapes.
    2. Group the two shapes
    3. Create two new shapes.
    4. Group the two new shapes
    5. Select the two groups.
    6. Group the two groups.
    7. Now you have a parent group with two child groups.
    8. Lock one of the child groups.
    9. Select the parent group.
    10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.

    3 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Your popup suggestion about gradients removes pen/touch input on Wacom Mobility Pro

    When using a gradient mesh, a popup suggestion to check out new gradient tool features removes all but keyboard input. Until I can dismiss the popup, I can only use the keyboard, even outside the Illustrator application. Since the popup doesn't dismiss with keyboard input(at least that I've figured out), my only recourse is to save the file, close out of AI and shut down/restart the computer. Working on a Wacom MobileStudio Pro, Win 10, all drivers up to date, Illustrator is up to date.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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13. Pucker bug

    The pucker creates white triangles at the bottom of the artwork. It seems to export to jpg as it is supposed to, but the vector artwork displays incorrectly.

    1 vote

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. Objects get distributed across the artboard instead of the selection’s bounds

    This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.

    If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.

    As mentioned, this only started to happen recently.

    8 votes

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    3 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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15. ILLUSTRATOR IS BROKEN GARBAGE

    First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
    Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor too much for the ******* RETARDS at Adobe?

    First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
    Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor… more

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected

    I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!

    •  

    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. 23.0.3 keyboard shortcuts stop working

    after roughly 15 minutes of designing, my illustrator keyboard shortcuts no long work. When I select a shortcut (eg command z, or command s), I simply get a system error sound, but no action. This is true for ALL shortcuts

    i am then forced to use the menu items, or restart illustrator to keep working normally.

    4 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Bug: Stroke color with 0pt width causes a switch to "outline" view.

    When I have a path with a stroke of 0pt and I try to apply color, it will switch to "outline" view and won't allow me to go back to "GPU Preview", tell me something like "Can't render preview".
    The only way to bypass the bug, is to save the file, close Illustrator, open it again and voila everything works.

    Unfortunatelly, I can't reproduce the bug right now.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Apply a stroke color to a 0 pt stroke should increase the stroke to 1 pt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. No snap to artboard

    Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.

    Illustrator 23.0.1
    Windows 10 Enterprise 1803

    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Color Undo not working

    1. Select an object
    2. Move object
    3. Paste Hex code into color panel, hit enter
    4. Paste Hex code into color panel, hit enter
    5. Paste Hex code into color panel, hit enter
    6. press 'cmd+z' (undo) The color changes are skipped undo jumps to 1. (Undo: Move object)

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    4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be fixed in Ai Beta 29.4.0.37

    Please try this build and comment if it does or doesn’t solved for you.