Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8127 results found
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Frozen shapes and text boxes
When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution…
3 votes -
Font menu doesn’t scroll down from some fonts with down arrow tool
Screenshot attached.
iMac Mojave 10.14.41 vote -
Hang/Freeze when trying to open an Illustrator file with a placed PDF/Image
- MacOS High Sierra 10.13.6 and Illustrator 23.x.x
- Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
- The expected result is that the file will open as normal.
- Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.
As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in…
7 votes -
TypeKit
Type Kit isn't working :( I've shut down and restarted my computer multiple times :(
1 vote -
Mutiple profiles & Artboards
Illustrator Version: CC 2019 (23.0.3)
Mac: Mojave (10.14.2) 5k 27" 32gb RamFirstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.
No matter what general preset I use or artboard size preset I choose I get 2 artboards.
1 artboard is the correct size and the other is basically the complete canvas area.
I am constantly having to delete the 2nd artboard.
Can I stop this from happening?
Thanks in advance.
4 votes -
Running an Action from script
Hello,
In Illustrator CC latest update, my following script does not work:
1- Select a couple paths (in script) (all of them close paths in different groups)
2- execute my action which offset paths with certain amountThe problem is in this new version after the action dis-select all of them except one, but before this version it worked and keep all of my selection paths still as selected ( by path I mean the new offset paths, but for all of them)
It really made trouble for my script in the company, because some computer still does not have…
73 votesThe bug is reported to happen again with running via COM with 29.3 build
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Changing font size or leading doesn't get applied but jumps with Undo
When editing type, I will attempt to change its pt size or leading and no changes are made. When I attempt to undo those changes it jumps back about 10 steps. This happens at least once a day. I run the most recent macOS and CC.
1 vote -
Can't add Anchor points
I've been on all the forums and I've tried everything suggested.
I can't add anchor points - I have a new MacBook Pro.1 vote -
Blends with 3D objects do not retain rotation values when expanded
When creating blends with 3D objects, Illustrator does a decent job of calculating the rotation within 3D space. However, when the blend is expanded, rotation values are not retained. Trying to edit the effect resets the values to that of the base objects used to create the blend.
5 votes -
crashing
illustrator crashes every time i use the blob brush
1 vote -
Bizarre Blending Behavior
When blending from one object to another, everything works great unless I want to expand the shapes, and then things get a little bizarre. i use this tool quite a bit and when expanding my blends, since CC 2019, I've never had a problem until now.
Not sure how to fix this other than rebuild the shapes... but this time it's a simple shape. Other times, it was not. Very inconvenient. Bewildered.
2 votes -
Illustrator not responding after scaling
Every time while I use transforming tool it happened! I've to save and close the file.
System info:
iMac 27 inch I5 late 2013 - 32gb ram
Ai CC 2018
OS High Sierra1 vote -
Illustrator CC2019 - blank control panel
I have Illustrator 23.0.3 (CC2019).
Each time I now open it, my UI is reset with no tools on screen. Only the workspace appears.
I have to make them appear each time I reopen Illustrator.
Have a solution ?
Thanks,JP
2 votes -
Illustrator crashes whenever export file to .png
My adobe illustrator is crashing whenever I try to save my file in .png form. I'm using illustrator inside a server and Adobe representatives can't help me troubleshoot. This problem only started a month ago and before I could save files in png. Any suggestion for fix will be appreciated. Thank you!
4 votes -
Opening and previewing files
After launch, Illustrator appears to mix documents/archives. For instance, I have an .ai and a .jpg file. Each one's preview appears switched. When opened, both show the same object.
Illustrator also shows an erros doing undo, often skipping several steps and reseting the document close to its previously saved/original version.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.42 votes -
Can’t close / hide the Perspective Grid
Can't close the the Perspective Grid, CC2019
2 votes -
Illustrator files hides from Finders "Smart folder" search
I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set…
1 vote -
Eyedropper tool is not allowing me to change the color of text
Eyedropper tool is not allowing me to change the color of text... super annoying!
3 votes -
Selection tool does no allow to resize a selection
Selection tool does not work properly. It selects the total anchor points of an object, however it does not behave as the Direct Selection Tool, it only allows to move the object. It does not allow to resize. a single or multiple objects selected.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.41 voteMost likely you have accidentally disabled bounding box. Enable it back via View > Show Bounding Box or with a Cmd/Ctrl + Shift + B hotkey. If it solves it (or not) — please comment back.
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cannot place image into Illustrator.
Cannot place or drage image to illustrator.
Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
I used different *.png, *.jpg files and I could not place image in the illustrator.
Need help.
I use Windows 10.6 votes
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