Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8071 results found
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Old versions of files are opening with gradients as solid black
On newest version of AI, old files are opening with gradients as solid black
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Chashing
My 2019 illustrator crashes all the time. I can't do any work.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Using Image Trace from Properties panel no longer works
Using Image Trace from Properties panel no longer works after update to 23.0.3 working on MAC OSX 10.14.3
Only way to get it to work is from Object > image trace
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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shape builder color swatch picker preview not syncing with swatches
when in the shapebuilder tool and swatches is selected it does not show the correct color in the preview window
1 vote -
3D effect not working
If i choose some options in the 3D effect window, illustrator crashes.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1 vote
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Crashes in Windows 10 after closing Illustrator Version 23.03
Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Tool Options Palettes Absent On Launch
The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.
Choosing the palettes in the Window menu when this happens does nothing.
I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.
Currently installed version: 23.0.3
I have CC set to auto update.…2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Key point when aligning points
aligning points always goes to left point of selected not right (aligning 2 points of a shape e.g triangle)
3 votes -
Export *.ai to *svg image is lost small object items
I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )
Environment:
OS: Windows 10, Mac OS 10.14.2
Illustrator: Adobe Illustrator CC 2019- Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
- SVG options dialog choose option like attach image.
- click "OK" to save to SVG file
Expected:
Display in SVG is the same with AI editorActual:
+ SVG is lost some objects.
+ SVG display not the same with AI Editor
+ Lost…3 votes -
Save error with embedded PDF (Unknown error occurred)
Just updated CC to latest version on my MacBookPro 2017, and now I am unable to save a ill document which contains an embedded PDF inside. PDF was created from a scan on a Xerox WorkCentre 7855.
PS: Why can't I copy content from file info in file Properties? That is just dumb!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Drop Shadow modal will not load, for new or existing shadows, crashes Illustrator CC 23.0.2
Drop Shadow menu will not load upon trying to apply a new drop shadow, or edit existing drop shadows. Software drops to 0% CPU, and software will not respond to any inputs. requiring me to close Illustrator via Task Manager.
Windows 10 using Illustrator CC 23.0.2 & 23.0.1 & 23.0 & 22.1
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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User Interface zoomed in
The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.
1 voteIllustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.
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AI smartobject doesn't open from Photoshop
This is an old bug THAT IS BACK!!! Double clicking an AI smart object in photoshop opens Illuistrator but it doesn't open the object. You have to close Illustrator completely and do it over again until it works.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adobe Stock library window is crashing when trying to group elements together
Adobe Stock library window is crashing when trying to group elements together. I have experienced this on many occasions and on different computers and was hoping this would be solved in the latest release.
I'm working in OSX Mojave and work on different Macs.1 vote -
.ai Files Auto-opening in After Effects
Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.
1 vote -
Illustrator problem
This is not ethical. I know that. But I want to publish this video. Just explain to me why these problems are caused. I've never seen any logical explanations until this time. And that makes me sad.
Illustrator is very clumsy, slow, has bad performance, interface bad and exhausting.
Example, I can't easily apply effects on an object or text. Restricts me with everything. These are very simple and the features that should be. I'm sure a lot of people think that.Affinity is small size, more practical and user-friendly, faster and cheaper.
Many of your competitors come up with…1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Text will not change fill colour to what has been selected
WIndows 10, Illustrator 23.0.3: After selecting text, I try to change the fill colour either using the eyedropper tool or the swatches panel. I expect the text to change to that colour. However, while the colour window shows the colour has been changed, the text doesn't actually change colour. I have to outline the text in order to get it to change colour.
8 votesHi Melina ,
Thanks for reporting this issue, Illustrator team really appreciate this.
As per attached screen shot , for the selected Text object your fill is below the Characters in appearance panel.
Can you kindly move the Fill above the characters and change fill. This will hopefully resolve your problem.
In order to identify the root cause , can you kindly provide us eyedropper setting snapshot ,you can find eyedropper settings by double click on eyedropper tool .Thanks
Anish -
Cannot paste text from Chrome to Illustrator
I use Wrike within Google Chrome for workflow and am given copy to use in various graphics. Since updating to 23.0.3 Illustrator does not paste from Wrike/Chrome. When I restart illustrator it sometimes goes back to normal but then randomly it will stop working later on
1 vote -
Wrong selection
When I select a type section and attempt to resize it Illustrator applies the edits to a different area of type.
1 vote
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