8141 results found

1. Panels are mixed up and showing wrong content when docked

   All panels and document windows show some frozen content. This happens daily until I restart. If panels are dragged to be floating they refresh correct until they are docked together again.

   MacOS Catalina, AI 24.1

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. SVG arc path without whitespace standard syntax broken

   When an arc is described using a missing whitespace, which is perfectly valid SVG syntax, it will not be rendered correctly in Illustrator. This was discovered with SVG files compressed by SVGO 1.3+ and later which has the arc path optimisation by default.

   This syntax should work as it is a standard part of the SVG specification and is rendered correctly by all major web browsers such as Chrome, Firefox, Safari.

   In the attached example an arc is written as:

   a.65.65 0 011.109-.459

   The string 011.109 contains 3 values:

   0
   1 (a boolean is required here, it cannot be 11.109)
   1.109

   This syntax (with missing whitespaces) follows the SVG 1.1 standard: https://www.w3.org/TR/SVG11/paths.html#PathDataBNF

   SVGO discussion: https://github.com/svg/svgo/issues/1137

   When an arc is described using a missing whitespace, which is perfectly valid SVG syntax, it will not be rendered correctly in Illustrator. This was discovered with SVG files compressed by SVGO 1.3+ and later which has the arc path optimisation by default.

   This syntax should work as it is a standard part of the SVG specification and is rendered correctly by all major web browsers such as Chrome, Firefox, Safari.

   In the attached example an arc is written as:

   a.65.65 0 011.109-.459

   The string 011.109 contains 3 values:

   0
   1 (a boolean is required here, it cannot be 11.109)… more

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   3 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. Zoom in keyboard shortcut bug

   Since the update to Illustrator v. 24.1 the zoom in keyboard shortcut (cmd +) no longer works. The zoom out function (cmd -) does continue to work. I have the same issue in Adobe Acrobat. Any fixes would be appreciated.

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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4. Anchor Points Automatically Go Back When Moved

   If I create a shape such as using the Rectangle tool then I click on a single anchor point and move it with the Direct selection tool, it goes automatically back to the position that it was at instead of where I moved it. However, if I move the shape then select the single anchor point and move it then it will go to the position to where I moved it.

   Here's the kicker. This happens some of the time and not all of the time so there is no consistancy to it. I mean I can completely bypass this by simply moving a shape and moving it back with the arrow keys and then move the single anchor point everytime it decides to move the anchor point back, but this is so annoying!

   Help.

   If I create a shape such as using the Rectangle tool then I click on a single anchor point and move it with the Direct selection tool, it goes automatically back to the position that it was at instead of where I moved it. However, if I move the shape then select the single anchor point and move it then it will go to the position to where I moved it.

   Here's the kicker. This happens some of the time and not all of the time so there is no consistancy to it. I mean I can completely bypass this… more

   3 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Workspace & Tool Panels Appear/Disappear Continually--AI CC 2020

   My Workspace panels & Tool panel continually disappear and reappear when I move my mouse. I cannot figure out how to restore them in a fixed position on my screen.

   Running Illustrator v 24.0.2 on Windows

   3 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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6. Selecting a font open Glyphs panel

   When I select a font or a previously selected font from the Drop Down Font menu the Glyphs tab (even though I don't have it selected or open anywhere else) it opens across my whole workspace.

   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Magic mouse 2 poor performance

   OS Catalina - 10.15.3
   Illustrator - 24.0.3
   Imac 2019 - I9 - 40gb ram - 512 ssd - pro vega 48 8gb

   The performance while using the magic mouse 2 is very... very slow and laggy. Just scrolling left to right/up to down using a single finger swipe is choppy, delayed to the point where it is unusable. I am forced to use a different mouse while working within illustrator (my logitech, which works fine). I know there are some features within mac OS like the inertia scrolling that cause problems but when you disable all of the those features performance is still unusable and it sort of takes all of the 'magic' out of the mouse. Photoshop works perfect for me with the magic mouse so I don't understand why illustrator wouldn't.

   OS Catalina - 10.15.3
   Illustrator - 24.0.3
   Imac 2019 - I9 - 40gb ram - 512 ssd - pro vega 48 8gb

   The performance while using the magic mouse 2 is very... very slow and laggy. Just scrolling left to right/up to down using a single finger swipe is choppy, delayed to the point where it is unusable. I am forced to use a different mouse while working within illustrator (my logitech, which works fine). I know there are some features within mac OS like the inertia scrolling that cause problems but when you disable all of the those features… more

   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Align to Key Object not selectable unless Tool panel is open

   BUG REPORT: "Align to Key Objects" is (sporadically) not selectable as an align method, unless objects are selected while the Tool Panel is open.

   If this panel is closed during object selection, then the "Align to Key Objects" option is greyed out in both the Toolbar and in the Tool Panel (even after it is expanded/opened). This does not happen on every occasion.

   (Running Illustrator CC 2019 on Mac OS 10.14.2)

   3 votes

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   1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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9. Artwork disappearing / Framework in Outline Mode Glitching

   Illustrator artboard disappearing and turning to outline mode if I zoom in/out OR try and move an object. Everything seems to be repeating itself in these weird wire frames. I have to save, exit out, then reenter that file. This is happening often and multiple times a day.
   I'm working on a PC, Windows 10 Pro, Intel Core i9-9900 CPU

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   3 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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10. AppleScript "export as svg" with options triggers error

    tell application "Adobe Illustrator"
    try
    tell current document
    export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell
    on error errMsg number errNum
    log errNum & space & errMsg
    tell current document
    export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell

    end try
    

    end tell

    Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the options. Someone else discovered this and commented in the support forums in 2016.

    tell application "Adobe Illustrator"
    try
    tell current document
    export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell
    on error errMsg number errNum
    log errNum & space & errMsg
    tell current document
    export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell

    end try
    

    end tell

    Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the… more

    3 votes

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11. Missing options panel for Object > Path > Simplify

    I am missing an Options Panel for Object > Path > Simplify. Illustrator chooses a random simplification and automatically applies. MacBook Pro, OS Catalina, Illustrator 24.0.3

    3 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Black versions of color fonts are no longer accessible

    EmojiOne font B&W fallback version is no longer accessible in current versions of Illustrator. This is a crying shame! I am forced to stay with AI CC2015 because I need access to the black and white version of this font. Why would Adobe take away a perfectly useful variation of a font because it is a "color" font????

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Save File

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed with the tech support effort and Adobe.

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed… more

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Tools disappeared with update

    Tools disappeared. Pen add and minus points. No square with round corners.

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Stroke smaller than 1pt creating spikes/anomalies on the curve

    Illustrator 2020 24.0.3
    macOS Catalina 10.15.2

    Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

    Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

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    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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16. Disappearing artboards in Illustrator 24.0.3

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public yet.

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public… more

    3 votes

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17. Transform menu stuck in px when set to mm

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Exporting to png creates corrupted png file.

    I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this does not happen with Photoshop exported png files.

    I am using the latest version of Illustrator on a Lenovo Yoga with Windows 10.
    0.18362. I have tried export-as and export selection with no luck.

    Thanks!

    I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this… more

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    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Can't place file on to artboard

    1. 10.14.6 and 24.0.2
    2. File > Place > Show Import Options > Place > Bug here... can not select multiple 'all' pages. Also, the fonts are not embedding from the placed file.
    3. Be able to have the option to select All or Individual Pages under Show Import Options.
    4. The selected page/s should be able to be inserted to the artboard with all links and fonts embedded.
    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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20. Ligatures in Baskerville URW

    Although ligatures appear on the Adobe Font Library website for "Baskerville URW" and are visible in the glyph panel, they will not update in Illustrator text object.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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