8141 results found

1. Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.

   All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to use Illus CC. Please help!

   All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to… more

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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2. Twist effect does not act on a group as a whole

   When applying Effects > Distort and Transform > Twist to a group, the effect is applied on an individual object level and not on the group as a whole.

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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3. Workspace toolbars disappearing

   Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.

4. Can't open .dwg files all of a sudden

   Ai CC 2019 - Can no longer open dwg files - the error is "unknown file format" the old work around used to be to save the .dwg & all xref's to a 2010 version and it would open. Super frustrating as this has occurred in the middle of a project. How to get the dwg's compatible again?

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please email a dwg that was opening in CC 2018 but not on CC 2019.
   Email Address: sharewithai@adobe.com

5. Type tool

   Idk about anyone else. But since I updated Illustrator, my Type Tool has been slowing down my computer to the point where it almost crashes whenever I am using the tool. Clicking ANYTHING or highlighting type causes the "spinning ball" to pop up instantly, and sometimes not even highlighting the selection I want!

   Thoughts?

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. Cursor location offset from mouse. Cannot select or use illustrator effectively.

   I am on Creative Cloud version Version 23.0.1. I am having a problem from the moment I open Illustrator that the mouse and cursor do not synchronise. The cursor actually selects something completely offset from what I am trying to select. I have uninstalled and reinstalled, as well as just restarting. Nothing is resetting it to work correctly.

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. GPU preview glitch

   I encounter this glitch since introduction of GPU preview.
   Only now I managed to narrow down the conditions to replicate it.

   When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

   This does not happen when the Control pane is visible. Or the Screen Mode is in other modes (Normal or Full Screen).

   MacOS 10.14.2
   Illustrator 23.0.1

   I encounter this glitch since introduction of GPU preview.
   Only now I managed to narrow down the conditions to replicate it.

   When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

   This does not happen when the Control pane is… more

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Export to EMF file causes Crash

   When exporting files as EMF, application crashes. I had to install older version of Illustrator to get this function back.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. NEON GLOW ONLY GOES TO BLACK

   NEON GLOW NOT WORKING

   3 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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10. Brush Cursor - Art Pen Rotation

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first tried a Bristle Brush, I was really happy that i was able to rotate
    the brush cursor with my pen.. but when i started painting, the brush stopped rotating
    and stayed in the initial direction.
    Even worse: The normal brushes are still as static as in the previous Photoshop versions.

    By not showing the rotation of the brush, it is really hard to set an precise brush stroke
    with the right angle.

    Am i missing something, it is a bug or is Adobe still planing not to change this disadvantage ?

    Best regards,
    Florian"

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first… more

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    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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11. Calligraphic Brush Rotation Preview Bug

    I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. Paragraph styles not properly justifying

    I'm using the latest updated version of CC on mac High Sierra 10.13.6

    When I just use the justify option in the paragraph window, the type will justify properly, but when I've tried to create a paragraph style, the type hangs outside of the text box, no matter what I do.

    Is there something I'm doing wrong, or is this a bug issue? And if so, any workarounds? I'm working on a file that needs a lot of type, and Illustrator is preferred over InDesign (which I've never had a problem with).

    Thanks.

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you have a problem like this, please Package the file along with the font used and send it over to sharewithai@adobe.com so the team can investigate it

13. Text entry error when naming Adobe CC library items

    First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

    One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

    Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If I immediately double-click the newly dragged item to name it, the default name gets focus, and I'm able to start typing my new name. Unfortunately, after three characters or so, the characters I've typed delete, and the field loses focus, requiring me to double-click the field and re-type (which usually works the second time).

    First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

    One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

    Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If… more

    3 votes

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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14. Info palette moves to monitor Measure Tool is used

    The Info palette instantly jumps to the monitor that you use the Measure Tool on. If it's connected to all the other palettes on a secondary monitor, all of them instantly jump to the monitor where you are using the Measure Tool.

    Like most people, I have my palettes on a secondary monitor and my main monitor has my document. So every single time I use the Measure Tool, my palettes jump over to the main monitor.

    Please fix this so the Info palette stays where I put it when using the Measure Tool.

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. toolbar displayed twice

    Suddenly i have two toolbars?
    I have no clue what might have let to this. Photoshop and Indesign are open too.

    Screenshot attached.

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    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Al CC crashing constantly

    I have a brand new Surface Pro 6 with 8Gb of RAM and AI CC is the only program I have put on it, yet the program crashes every time I start using the brush tools. How do I fix this? This new laptop was purchased specifically for me go use AI on and so far I an unable to do so.

    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. file stuck in global edit & global edit is missing from properties panel

    file stuck in global edit & global edit is missing from properties panel.
    closing file and reopening does not work. saving as other does not work. etc
    illustrator cc 23 on mac os x sierra 10.12.6

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    3 votes

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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18. Appearance panel - Stroke on rectangle shape

    I have a rectangle shape in my appearance panel. When I try to add a stroke to it, I get a row saying "outline stroke" (underdotted as if it should be able to change) and popup tips saying "click to edit effect". But nothing happens when trying to click to open stroke settings. So I'm not sure if this is a bug, feature request or simply me doing it wrong. Anyway, it seams to be meant to work, if not it would be great if you could add things like strokes to these shape rectangles/circles.

    3 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. Type resizing issue in Illustrator CC 2019 v23.0.1

    If I try to change the point size of a typeface on type that is indeed selected (any typeface - not specific to any one in particular), while I can select or type in a specific size in the type "window" (cmd T to open, or I just open it from my docked windows) it has no effect on the actual size. I can change the size using the panel across the top (see attached screen cap) just fine.

    This just started happening today. I've done no updates related to my OS (latest version for Mac of Mojave) or Illustrator.

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    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Alignment Tool is Off

    I'm using the alignment tool to center a logo onto it's artboard. Both the logo and the artboard are 500px by 500px, but when I use the align tool the logo is off by a couple px. It's barely noticeable until I export to png, then I can see that the circle is cut off slightly.

    Any help?

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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