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Color panel switches from secondary display to the primary display

I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

So here's the normal state:
https://forums.adobe.com/thread/2549930

See the Color panel at the bottom of the second-from-left column of panels on display B.

In the screenshot the Fill proxy is active, but I want to affect Stroke, so I click the Stroke to make it active, and, as I mentioned, instantly, the Color panel (and the entire column of panels in which it's docked), teleports to display A:
https://forums.adobe.com/thread/2549930

This happens with the Color panel un-docked too, except then it makes the jump alone, from whatever screen coordinates it occupied on display B to the same relative coordinates on display A. And it bears mentioning again, clicking on either Fill/Stroke proxy (Color panel or Tools), produces this result . . . every time, now.

I've tried everything I could think of to create a condition that changes the behavior (including clearing/replacing preferences and settings; all but re-install).

Some findings:

Jumps from B to A at least on the first instance, no matter how it got on B
    Even if it starts on A, and I drag it to B, it jumps to A as described above on the fist proxy click
    After that first instance, if I drag it back to B, the click the proxy again, it stays put on B
Jumps from B to A every time when it's on B as part of a preset Workspace
    After the jump; Reset Workspace; jumps again
    Some inconsistent behavior if dragged back to B in this case; might jump in next proxy-click, might not

I have a Window 10 machine too, but haven't tested.

11 votes

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John Mensinger shared this idea  ·   ·  Report…  ·  Admin →
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Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded  · 

I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

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  • Jeff Koke commented  ·   ·  Report

    Yeah. This is not resolved. The panel jumps to a random location on a different monitor even when it is open and undocked. How about if the panel is open anywhere in the workspace, you don't "pop" it to a random location, but if it's not open, you can make it appear?

  • John Mensinger commented  ·   ·  Report

    Yes, it's quite disappointing that this is being presented as "resolved". The Color panel has always self-revealed without changing its location, for years while it was docked in my workspace. Your phrase: "We have a feature..." could be changed to: "We broke a feature..."

  • Sandoer commented  ·   ·  Report

    Hi Anish,

    This is not resolved, and that's not a feature. Having the color panel open and docked is certainly not an unusual workspace setup, and yet many of us now need to do a work-around in order to avoid interruption from your "feature". It's a very disappointing user experience.

  • Anonymous commented  ·   ·  Report

    Having the color panel float and not part of the stack stopped the jumping around of the panels on my screen. I have the dual display on a Windows 7 platform. Thanks for the tip.

  • Anonymous commented  ·   ·  Report

    I have the same problem. Windows 7 Professional. It started on the 2019 CC first upgrade. I have done the recent updates and no change. Very frustrating as I can't live without my dual displays.

  • Ven commented  ·   ·  Report

    OS 10.14.3
    Illustrator 23.0.2
    iMac 27" late 2015; secondary iMac 27" non-Retina

    This happens every single time I click on any panel on my secondary monitor. Created a new workspace and no improvement.

    Am so weary of spending 15%-85% of my day troubleshooting Adobe applications.

  • Jim M commented  ·   ·  Report

    I work with 2 monitors so my art board is clutter free. Since switching to CC 2019 I've had this happen quite a bit with the color palette. Today I was using the measurement too and that palette did the same thing. I wish that Adobe could figure out a way to keep the palettes stationary when the computer sleeps etc. This is definitely an annoyance and more importantly, a waste of valuable time.

  • Eddie commented  ·   ·  Report

    Mac OS Mojave
    Mac Pro (Late 2013)
    Processor 3.5gh 6core Intel Xeon E5
    64gb memory
    AMD FirePro D500 3072 graphics card

    Likewise happening here.
    I work on 3 monitors: specs on left, Illustrator layout on center, panels on right.
    When in the middle of work, for me it happens when I click on the stroke/fill boxes on tools panel, and the whole stack of panels jumps to the middle screen.
    Fortunately, I have keyboard shortcuts set to "Reset Workspace", so I can hit that and the panels reset to the original placement.
    But it sure messes up the flow of work. I know its not supposed to happen and its really getting annoying.
    Its been going on for several months now.

  • Tim commented  ·   ·  Report

    I have the same issue. Entire workspace moves from secondary to primary window when selecting the fill/stroke (whichever happens to be in the back).

  • Steve Mulvey commented  ·   ·  Report

    I too am having this exact same issue since upgrading to the 2019 software.
    I am using MacOS Mojave 10.14.1

  • Jeff Koke commented  ·   ·  Report

    I have this same issue, as well as several palettes moving to primary monitor when opening Illustrator. Resetting the Workspace fixes the problem, but it returns when quitting and restarting Illustrator.

  • Colin commented  ·   ·  Report

    I'm getting the same thing.

    Any panels on the second monitor will jump from my "first" monitor (labeled "1" in Windows Display settings, connected via HDMI) to the "second" monitor (labeled "2" in Windows Display settings, connected via VGA). It does this when changing focus to/from fill or stroke, on both the tools panel and the color panel.

    I was using a workspace carried over from Illustrator 22, and this started happening right after updating to 23.0, and was still present in 23.0.1.

    I wasn't able to determine which/if any specific panel was causing it , but recreating my workspace from scratch seems to have stopped it from happening.

    Windows 10
    Illustrator 23.0.1
    Intel HD 4600 GPU, one monitor on HDMI, one monitor on VGA.

  • Sandoer commented  ·   ·  Report

    I'm running AI CC v23 (2019) and OS X High Sierra 10.13.6 on iMac (27-inch, Late 2013).

    I position my work space on my primary monitor, and a set of palettes, including Color and Swatches on my secondary monitor.

    When clicking on either the Stroke or Fill, my palettes pop over to the primary monitor. This also happens when I click on Fill/Stroke on the tools panel.

    Attached is a JPG of the current workspace, with palettes on the second monitor, and a GIF of the result of clicking on Fill/Stroke.

  • Alexander Flohr commented  ·   ·  Report

    System:
    Mac OS High Sierra
    MacBook Pro (15-inch, 2018)
    Processor 2,9 GHz Intel Core i9
    Memory 32 GB 2400 MHz DDR4
    GPU Radeon Pro 560X 4096 MB / Intel UHD Graphics 630 1536 MB
    Adobe Illustrator CC 23.0

    In my office I work on two displays, the first one for the artwork, the second one for the workspace panels. When switching between colours (area / contour) in the tools panel the colour panel jumps from the secondary display to the main display. This jump only happens when working with two displays.

    BR
    Alex

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