Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Zoom lagging & Overal Speed Issues

    BUG. Files with any substance (not just plain squares) but normal large files are slow and laggy.

    1 vote
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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. grabbing tiny things

    BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

    you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

    the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even…

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Small Caps no longer working as it should

    Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  4. My mobile creations do not show up in illustrator

    When I open Adobe Illustrator (2017.1.0 Release / 21.1.0), I do not get the Mobile Creations option any longer.

    I am running Mac OS Sierra (10.12.6) on a 2014 MacBook Pro.

    This issue has been occurring for about the last six months or so.

    I can send a mobile creation from my iPad to Illustrator.

    1 vote
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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Losing Days on the Free Trial

    I was opening Adobe Illustrator on a free trial. When I opened it, I lost a day of my free trial! I feel as I was cheated of an extra day to use Illustrator. I think to improve free trials, that you shouldn't lose any days when you do not use the program. I expected 7 days of my free trial but in the end only got to use 2 days! That is completely absurd! Even when I tried the free trial for Photoshop the same happened.

    This is unfortunate because I know that Illustrator is one of those top…

    1 vote
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    Declined  ·  0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. new

    new button and menu item just start dialog box so can't create any new artwork from scatch

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  8. Application crash when copy/pasting SVG paths

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't save color themes even when signed in

    I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.

    1 vote
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    Completed  ·  2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  10. USB iPhone tether connection causes bugs in AI CC 2017 Layers panel

    When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:


    1. Won't allow toggling the lock or eye icons unless clicked several times each.


    2. Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.


    3. Won't allow naming a layer unless done from options.


    4. Won't allow dragging square of an object from one layer to another.


    All resolve upon disconnecting the USB iPhone internet tethering connection.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  11. Self-moving object down

    Automatically moveing the selected object down while holding, or quickly press several times the shortcut ctrl -

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can't

    I get a an error message every time i log into AI. Then on top of it the program is not saving my workspaces. It drives me crazy to have to open Tools, Controls, Swatches, Layers, etc every time I start. Please help me out.

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    We are closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  14. error that it was modified in another app


    1. Open file and make a few changes

    2. leave file open for a while

    3. Try and save file and get error that it was modified in another app

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The issue is file sync services lock the file while syncing to their servers. At this point of time we do not support this workflow.

  15. SPACE BAR /HAND TOOL

    SPACE BAR / HAND TOOL WORKS SOMETIMES & MORE OFTEN IT DOSEN'T !!
    WHICH IS VERY ANNOYING....WHATS HAPPENING TO THE ADOBE SOFTWARES..??
    SIMILARLY FOR PHOTOSHOP, HALF THE SHORTCUTS ARE FUNCTIONAL AS PER THEIR WHIMS! SINCE THE TIME I HAVE UPGRADED ILLUSTRATOR , IT HAS STOPPED WORKING! IT WORKS AS PER ITS NEED AND WISH.

    0 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. 0 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Variable Data - ignore a blank object

    Variable printing – an amazing utility within Illustrator which is probably often underutilized!

    Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!

    Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!

    Let's get behind this – Help me vote this to the top!

    0 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can only marquee zoom when in overprint preview or wireframe.

    The marquee zoom tool is not working correctly in CC 2019. Previously you could turn "Zoom to selection" on or off. In CC 2019 this option is still available under preferences, but regardless if you turn it on or off, the marqee zoom feature only works if you're in overprint preview or wireframe. When in GPU Preview, only "Zoom to selection" works, even if you have it turned off.

    MacOS Sierra 10.12.6
    Mac Pro (Mid 2010)
    Processor: 2.8 GHz Quad-Core Intel Xeon
    Memory: 16 GB 1066 MHz DDR3
    Graphics: ATI Radeon HD 5770 1024 MB

    0 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator CC 2019 Will Not Save or Save As on Mac OS Mojave

    I use a Macbook Pro mid 2015 with 16 GB RAM and Mac OSX Mojave 10.14.4. I just updated from CC 2018 to CC2019 at most a week ago. I wish I could go back, because at least in CC 2018 I could save.

    When I tried saving a file I have already saved before, with this newest version of the program even, it gives me the error message of "file not found." I go and try to open the file, make sure I'm not just working on a different version, and that "file is already open."

    I try to…

    0 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Transparency on PNG not supported when imported or replaced

    Transparency mask on the png file shows as white when imported or replaced into illustrator data created last week.

    Transparency on the original png file on the illustrator is intact. The problem is seen only when the new png file is uploaded.

    I thought it may be the png file, but the problem occurs only on the illustrator.

    The problem started after updating both Photoshop 2019 and Illustrator 2019.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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