Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7650 results found
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crashes when select pull-down menu
OS : Windows 10 Pro 1909 (18363.1016)
illustrator version : 24.2.3 (64-bit)When selecting an item from the color mode or raster effect pull-down menu in a new document crashes app. It's a problem that has continued to occur ver 2020. I've tried uninstalling and reinstalling, but that doesn't solve the problem.
1 vote -
Files from Illustrator 9.x lose all layer names when loaded.
Today I was looking through some old files and discovered that things I drew when Illustrator 9 was the new hotness lose their layer names when loaded; everything is just named "<Layer>".
Observed on several versions from CC2018 (22.x, the oldest one on my computer that I can still run - maybe it's time to delete those older versions I still have kicking around) to 2020 (24.2.3).
I've attached a file that displays this behavior. Ignore the request for a linked file that I didn't include, it's just a scan of a rough sketch.
1 vote -
Colour Hex Cut / Copy Error
I'm switching between AE and Illustrator. Copying Hex codes from Illustrator and pasting them into AE.
If I accidentally press Ctrl+X it starts misbehaving.
It stops copying any codes and the clipboard has some SVG export code. I can't copy anything else unless I close and reopen Illustrator.
1 vote -
Creative Cloud item linked to "old" item when moving to another CC Library
I have several Library on AI Creative Cloud (shared with a colleague). There is a "Final" Library where we store the design that will be used to print on final products, and there is a WIP (work in progress) library that we use for the yet to be released.
In Final Library there might be an item call "1234a" and we would be working on "1234b" in the WIP library (1234b usually would be made as a duplicate from 1234a and then renamed and edited)
Then we would place the 1234b on our artboard arrange several other items etc.
Once…
1 vote -
Artboard moves when clicking in Recolor Artwork dialog
Using Windows 10 English & Illustrator 24.3.1 beta.
In them Recolor Artwork dialog (with the new color wheel), I can make the artboard move down or to the right by interacting with the "Dominant Colors" box.
Steps to reproduce:
1) With an open document, select artwork
2) Open Recolor Artwork dialog
3) Click in the "Dominant Colors" box, move the mouse slightly upwards, then hold the cursor where it is (around the top of the "Dominant Colors" box).Expected result: The artboard does not move
Actual result: The artboard moves downwards*** the artboard can be moved to the right…
1 vote -
Illustrator's "Open..." dialogue box's File Format type dropdown Locks program
- System info: Windows 10 Pro v1903 Illustrator 2020 v24.2.3
- Launched the program, from the home screen, I went to File>Open... When the Dialogue box for opening a file popped up, I went to the filetype selector to the right of the file name field, and clicking the dropdown arrow causes the program to lock up.
- I expected a dropdown to allow me to filter visible by file types.
- I had to force quit the application.
- See attached for referenced dropdown selector.
1 vote -
Save for Web broken in v24.2.x
Windows 10 x64 v1909.
In previous versions of Illustrator (up to v23.1), Save to Web would work correctly even when a file had multiple artboards. However in v 24x; the Save for Web is adding additional pixels around the image even when the artboard selected does not have additional space.
I have attached two screengrabs of the same file, one using AI2019 (correct)_ and the other using AI2020. In both cases the identical artboard is selected and same settings applied.
Further, if the 'crop to artboard' option is checked, then an additional line of transparent pixels appears in the outputted…
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Exported-PNG-Ai2020-artboard-checked.png 19 KB -
Exported-PNG-Ai2020-artboard-unchecked.png 20 KB -
Exported-PNG-Ai2019-artboard-unchecked.png 19 KB -
AI2020 save for web (clip to artboard checked).JPG 86 KB -
AI2020 save for web (clip to artboard unchecked).JPG 92 KB -
AI2020 save for web.JPG 136 KB -
AI2019 save for web.JPG 93 KB
1 vote -
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Illustrator 24.2.3 crashes at exit, cannot see contents once 2019 file is opened, preview displays
Illustrator 24.2.3, cannot open a file for editing that worked fine in earlier version of Illustrator, probably CC 2019, to make a change. A preview is displayed before opening. Fortunately CS5 can open it, otherwise I would have lost a customer. After closing 24.2.3, it crashes about 50% of the time on any file I have modified. The CS5 versions of files being posted were produced by using CS5 to open the CC 2019 versions, although it complained that they were newer and might not have valid text attributes, and saving to CS5 format. The eps and TIF are used…
1 vote -
New Update's shape tool take up an extraordinary amount of power.
The shape builder tool takes 4 minutes to finish deleting shapes (when hit alt to get the minus sign and subtract shapes from a selection). It takes up so much power from my CPU that my task manager says illustrator is taking up 100%. Deleting the inner parts of a font (D, R, P) took 2 hours last night when making a logo. I restarted my computer 8 times, started a new illustrator file 4 times (thinking it was a corrupt file) and eventually just waited out the extrodinary processing times to get my project done. It's really ridiculous.
1 vote -
V24.2.3 Artboard Lockup
When using the artboard selection tool, selecting multiple items may trigger Illustrator to lock up and become unresponsive. The application doesn't report as non-responsive but the UI becomes unclickable.
1 vote -
Leaders in Tab
I was using leader with tabs to draw lines. They do not flush evenly to the right in Illustrator 2020 (24.2.3). This feature works in Illustrator 2019 (23.1.1). On a Mac (10.14.6)
1 vote -
Hanging on "Unembed"
When trying to "unembed" an image in an AI file, it is very common for the software to completely stall when attempting to navigate to a save location. I have already run this problem through Apple (re:finder) and they claim that it is not a finder issue, but based in the selected software. Upon force quit and relaunch, the process will succeed. As a graphics professional, I have used this command many times daily, for 20 years, and have never experienced an issue until now. Honestly, I have no idea and cannot find any resources to reference.
1 vote -
it will niot update ans says it is running in safe mode. illustrator will not open any work that is put in cloud from my mac to my hp
have clearer communication when apps quit working proprly instead of just disappearing off the laptop
1 vote -
Blank pop-up window appears after opening an .ai file
Currently running:
macOS Catalina v. 10.15.6
iMac 27"
3.2 GHz Quad-Core Intel Core i5
32 GB 1600 MHz DDR3 Memory
NVIDIA GeForce GT 755M 1GB Graphics cardEverytime I open an .ai file a blank dialog box appears with nothing on it except for the close/minimize buttons on the top left. I'm able to close the box out and view my work but this happens every time I open a file. Also attached a screen shot as well as spindump of Adobe Illustrator.
1 vote -
Saving of files DISCARDED in certain conditions
When I'm in the midlle of saving a file, (so while I get the progress percents next to the name of the file) if I press CTRL + SHIFT + S, it DISCARDS the saving of the .ai, no warning message as it previously did (something along the lines "The document "***" is currently getting saved. Try again after the process is complete") and proceeds with exporting the PDF, leaving me with an old version of the .ai file, and with a PDF that it's up to date.
Windows 10
Illustrator 24.2.31 vote -
Duplicate ai files while working
I have to work remotely from a server at my job. For months now, Illustrator will create these strange duplicates of a file I work on, even if I haven't saved the file. There's no pattern to when these files are made, as I sometimes use a variable import script to btach multiple files at once, but not all files are duplicated. Please refer to the screen capture I includes.
In that folder, there should only be 2 AI files, man and woman. But without my prompting, it created those duplicates, and they can't be deleted without rebooting your computer…
1 vote -
Spot color gaussian blur does not print out when printing separations to film
This must be a bug because it worked in previous versions. Spot color gaussian blur does not print out when doing separations.
Illustrator 24.2.3
OS version 10.15.51 vote -
1 vote
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Preference settings for Type have changed
Previous versions of Illustrator allowed me to set my preferences for type to this:
Size/Leading = 0.5pts
Baseline shift = 0.5ptsBut in Illustrator cc 2020 v24.2.2 it is no longer possible to do that. This is what I am getting:
Size/Leading = 1pt
Baseline shift = 1ptIt seems like 1pt is now the lowest you can go.
Please help.1 vote -
errors loading plugins on 2020 illustrator
Since i updated my Illustrator to the latest 2020 version, i get a list of about 15 or more plugins not loaded successfully...
i can open my project but then my work space is gone and all my drawing tools to the left are gone and i cannot do stroke, fill or shapes....my older version was working perfect... now my computer crashes every 15 min and i get errors of plugins not loaded when i start again....so frustrating i am about to cancel my membership.
i tried installing the older version i had and i still get the errors.
i…1 vote
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