Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
374 results found
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1 vote
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CMYK Spectrum on color tab looks broken
On the latest Illustrator update the CMYK Spectrum looks broken on the color tab. At first I thought it was a display problem however comparing other Adobe apps and even in illustrator color picker there is nothing wrong.
1 vote -
Illustrator pastes a wrong color between SVG /Ai
When changing a color on SVG vector group, and paste it in a ai file, the previous color swatch is still remaining. No effect depending using shortcuts or cut instead of copy
1 vote -
Can not open a saved .ase color book
With the update to Illustrator CC 2019, I now can not open the .ase color book that we've been using for 3 years.
Please fix this as it is an incredibly inconvenient bug to encounter
1 voteRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crash while working with Clipping masks
With last update 15.10.2018, I have a troubles. Please see the attach.
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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colour themes/swatches/window never work
colour themes/swatches/window never work. Every time I try to do anything within the colour theme window I'm either asked to sign in when already signed in, or I try to create a theme and it 'saves' but doesn't actually do so, and afterward the theme window goes blank and I have to restart illustrator.
And now instead of doing work I'm here writing this and researching alternatives to adobe products. The sign in thing is driving me nuts.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Picking a colour from the Library, randomly opens the colour picker
I've got a shared library with assets and colours to use in the work we're doing. When I have an object selected and I pick the colour from the library, it's 50/50 if the colour picker dialog box is going to open or not. I don't want it to open, I've clicked the colour I want to use, so why does it pop up and get in the way? Really annoying!!
AI 22.1
Windoze 101 vote -
Colour code 000000 (CMYK)
I select 000000 for a colour (in CMYK mode) to create a nice black. This is C91 M79 Y62 K97. However, when I go back, it will still be 000000 but C00 M00 Y00 K100 - which isn't the same? It seems to change at random?
This is on a PC using Windows.
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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CMYK sliders don't work when decimals appear
Mac OSX High Sierra Version 10.13.5 Adobe Illustrator 22.1
I am new this month to Adobe Illustrator.
I have been able to use my app for only 3 days in the last 3 weeks. I have a 2 second wheel of death whenever decimals appear instead of the normal number percentages. A few things happen when the decimals appear, either trying to use the sliders freezes the screen as it fades, or I can move the sliders and the decimals disappear, (3 days only), or I have just the decimals and cannot change the colors. Note the shade of yellow…1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Eyedropping in Isolation Mode is Broken
In isolation mode, I'd like to eyedrop a non-isolated ("grayed-out") object to select its actual color rather than the dimmed color that's displayed.
Don't you think it's far less likely that I'd want to eyedrop the grayed-out color?
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Eye dropper picks up the wrong color
As seen in the clip attached, the eyedropper does not always pick up the correct color. After speaking with a few Adobe support members, they were unable to come up with a solution.
1 vote -
global color slider occasionally stuck
We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40"…
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Problem rasterising unicode-named spot colors
If you make a spot color named not in English, assign it to a path and then try to rasterize it with "keep spot colors" option checked, the rasterized image will miss that spot color. It will be converted to process colors instead.
Renaming it to English name immediately fixes the problem. Adding a single non-English letter (I tried Russian) returns it back.
This can be easily tested with separation preview panel that hides unused spot colors. Tested on Mac with the latest Illustrator, also tried on older Illustrator CC - behaviour is the same.
1 vote -
Changing colour by pasting code doesn't register as a change / can't save.
I've got a pallette file (yes I should make a swatch), but that's not the issue.
If I copy the code from one colour, then select an object in a different file and paste the code into the box… The program doesn't register a change has happened.
So when I "cmd+s" it doesn't register and my assets don't update in AE.1 vote -
Radial gradient generates broken CSS
Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:
.GradientBox
{
background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
background : -ms-radial-gradient(50% 50%, circle farthest-corner,…1 vote -
1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Mac Illustrator CC2018 cannot key in % of Cyan as the tint % of the Swatch
When create a swatch e.g. 20C 80M 0Y 0K,
I cannot key in 20 (%) as the tint of that swatch.
Even use my magic mouse scroll one digit to one digit, next to 19 is 21.
No digit 20.
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Custom color library have varied and inconsistent behaviors
When creating a custom color library, for example, using PANTONE colors with custom CMYK values, Illustrator imports them in to the swatches pallet inconsistently. Double clicking adds colors one way, clicking on "add to swatches" adds color another way. And, some PANTONE colors are added differently than how they were imported in to the custom color library. For example: I created a custom CMYK build for PANTONE 115 C. I imported to my custom color library then double click to add to swatches. It adds the color but somehow converts the color to what looks like a Lab to CMYK…
1 vote -
Colors Display As Black and Blue
An AI file opens on all our computers except one, with 5 different colors, blue, green, and orange. The one exception opens the file but it renders as black and blue. In all the color settings areas it shows the correct colors but the rendering still doesn't render correctly no matter what you change.
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pencil automatically goes to no color
Hi, everytime I draw a line with the pencil tool and have the fill with a color ex: black it automatically goes to no color. This randomly just started happening to me.
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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