1186 results found

1. problem with save file to PDF

   when trying to save file to PDF it gives an error and also sometimes we don't see the text box with the save or other things at all
   we use version 26.5 with windows 11Home version 21H2 build 22000.978 ( X64 , 64bit )
   16GB RAM

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Save As and Export dialogue box not opening / appearing

   running v26.5, Macbook Pro M1 14, OS12.0.1

   'Save As' and 'Export' dialogue box not opening so unable to save or export anything when running two screens.

   'Save As' and 'Export' dialogue box opens but is fully greyed out when only using laptop (see screenshot).

   Problems started a few days ago and cannot be sure if it was tied into an OS update.

   I do not run any plugins.

   I have:
   • Reset preferences
   • Uninstalled and reinstalled
   • Restarted machine several times

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3. Dialogue Boxes not opening

   I am running Illustrator 26.5 on macOS Montery 12.6 and no dialogue boxes are opening. I have to restart Illustrator in order to save, export, etc. Once I force quit, if a file has been recovered, when I got to save that file, Illustrator crashes, and I am unable to save (as the cycle just continues).

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4. Illustrator changes Tiny SVG headers

   (1.) Windows 10 Enterprise 10.0.19042 and Illustrator 26.5
   (2.) open file, then "save as" > SVG Tiny 1.2
   (3.) SVG header contains: xmlns:x="&nsextend;" xmlns:i="&nsai;" xmlns:graph="&ns_graphs;"
   (4.) previous SVG Tiny 1.2 headers never contained the xmlns information in (3.)
   (5.) see uploaded files

   Please do not advise me on how to use (or not use) SVG files. It is just about the program (Illustrator) changing its settings for SVG headers.

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5. Font weight lost in SVG export

   When exporting to SVG the code seems to have lost the font weight atribute. We are exporting in bold and the old epxort used to include the code font-weight="700". The new code has ommited the font weight.

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6. Share for Review Greyed Out

   I used Share for Review in Beta a number of times successfully last week on a few proofs but I just opened a file to use it again and the feature is now greyed out, as is the option to open a window for "Comments".

   I have reverted back to the regular Illustrator to continue using this feature but preferred the Beta, as the regular version requires you to upload the file and assets to CC cloud and the proof quality is terrible. The Beta, when it was working, was more consistent with how the feature works in InDesign but I can't understand why I suddenly can not access it. I have tried multiple uninstalls and reinstalls....

   I used Share for Review in Beta a number of times successfully last week on a few proofs but I just opened a file to use it again and the feature is now greyed out, as is the option to open a window for "Comments".

   I have reverted back to the regular Illustrator to continue using this feature but preferred the Beta, as the regular version requires you to upload the file and assets to CC cloud and the proof quality is terrible. The Beta, when it was working, was more consistent with how the feature works in InDesign but… more

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7. File overwrites without warning when exporting to PNG

   When you Export a file as a PNG, check the "Use Artboards" and select a specific artboard, Illustrator overwrites your file without warning. This is not consistent with exporting to SVG.

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8. bmp

   bmpへの書き出しをしても、「ファイルが壊れています」となり、読み取りができない状況になっています。

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   Need More Info  ·  PCM Miyuki responded

   syuichi okamoto さま

   Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

   いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

   1. お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン
   2. 問題が発生したときに実行していた手順:
      ・フォント名など
   3. 追加の情報がございましたら追記をお願いいたします。
   4. （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。

   どうぞよろしくお願いいたします。

   
   

9. Export PSD is aborted with error

   When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.

   The error dialog appears twice, and the messages are as follows
   1. Unable to export at this resolution. Please lower the resolution and try again.
   2. The operation cannot complete because of an unknown error. [RES!]

   
   

   The generated image is 4px in total and the resolution is not too high.

   Environment:

   • Illustrator 2022 (26.5.0)
   • macOS 11.6.8

   The same error occurred when I tried with Illustrator CS6.

   Steps to reproduce:

   1. open the attached file 16383.ai
   2. Select [File > Export > Export As… > Photoshop (psd)]
   3. Specify a resolution to 288ppi

   Expected result:

   Successful export.

   Actual result:

   Aborted with an error.

   Workaround:

   • Move Ruler Origin closer to the artboard.
   • Move the artboard closer to Ruler Origin

   In 16383.ai, Ruler Origin is at the origin of the canvas (16383 x 16383) and the artboard is at the right edge of the canvas. In PSD export, the following values are expected to cause errors because they exceed the limits.

   Coordinates of the right edge of the artboard 16383 * (output resolution 288ppi / original resolution 72ppi) = 65532
   

   It would be correct to rely on the width and height of the artboard, rather than the coordinates of where it is placed.

   Export PSDがエラーで中止される

   Illustrator書類をExport As…経由でPSD書き出しすると，JPEGやPNGで成功するような書類がエラーで止まる。

   エラーのダイアログは2回出て，メッセージの内容は次の通り。
   1. Unable to export at this resolution. Please lower the resolution and try again.
   2. The operation cannot complete because of an unknown error. [RES!]

   
   

   生成される画像は合計4pxであり，解像度が高すぎることはない。

   環境：

   • Illustrator 2022 (26.5.0)
   • macOS 11.6.8

   CS6で試しても同じくエラーが起こる。

   再現手順：

   1. 添付のファイル16383.aiを開く
   2. [File > Export > Export As… > Photoshop (psd)] を選ぶ
   3. 解像度288ppiを指定する

   期待する結果：

   書き出しに成功する。

   実際の結果：

   エラーで中止される。

   回避策：

   • ルーラーの原点をアートボードの近くに寄せる
   • アートボードをルーラーの原点の近くに寄せる

   16383.aiではルーラーの原点がカンバス（16383 × 16383）の原点，アートボードはカンバスの右端になるよう加工してある。PSD書き出しでは次の数値がリミットを超えるためにエラーが起こると予測される。

   アートボードの右端の座標16383 x (出力解像度288ppi / 原寸解像度72ppi) = 65532
   

   アートボードの置かれている位置の座標でなく，幅と高さに依存するのが正しいのではないでしょうか。

   When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.

   The error dialog appears twice, and the messages are as follows
   1. Unable to export at this resolution. Please lower the resolution and try again.
   2. The operation cannot complete because of an unknown error. [RES!]

   
   

   The generated image is 4px in total and the resolution is not too high.

   Environment:

   • Illustrator 2022 (26.5.0)
   • macOS 11.6.8

   The same error occurred when I tried with Illustrator CS6.

   Steps to reproduce:

   1. open the attached file 16383.ai
   2. Select [File >… more

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10. SVG Exporter with decimal to 1 rounds lower percentage opacities to 0

    macOS Catalina 10.15.7, Adobe Illustrator 26.5

    In the latest versions of Adobe Illustrator, the SVG exporter when the decimals parameter is 1 low percentage opacities are rounded to 0 in the CSS styles of the SVG file. This problem did not exist in older versions of Adobe Illustrator (2017, 2018)

    1. In a new Adobe Illustrator file make some paths or shapes, set fill color and set opacity to 10%.

    2. Export for Screens / Format SVG.

    3. Format Settings:
       Styling: Internal CSS
       Font: Convert To Outlines
       Images: Link
       Objects IDs: Minimal
       Decimal: 1
       Minify: false
       Responsive: false

    4. Export Artboard

    Expected result: SVG file with visible paths or shapes with lower opacity values (e.g. 10%).
    Actual result: SVG files with hidden paths or shapes with lower opacity values. In the SVG file all Illustrator paths or shapes with lower percentage opacities (e.g. 10%) their CSS Style opacities are rounded to 0 not to 0.1 (from 10%)

    This seems and behaves like a bug not a feature.

    macOS Catalina 10.15.7, Adobe Illustrator 26.5

    In the latest versions of Adobe Illustrator, the SVG exporter when the decimals parameter is 1 low percentage opacities are rounded to 0 in the CSS styles of the SVG file. This problem did not exist in older versions of Adobe Illustrator (2017, 2018)

    1. In a new Adobe Illustrator file make some paths or shapes, set fill color and set opacity to 10%.

    2. Export for Screens / Format SVG.

    3. Format Settings:
       Styling: Internal CSS
       Font: Convert To Outlines
       Images: Link
       Objects IDs: Minimal
       Decimal: 1
       Minify: false
       Responsive: false

    4. Export Artboard

    Expected result: SVG… more

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11. SVG export - ignores object style when fill is empty

    While exporting to svg, Illustrator converts object styles to css classes. It works fine when object style has both fill and stroke, but when it's only stroke, Illustrator adds it's own generated classes (.cls-1) like if the object style didn't exist.

    Please see output examples:
    - both stroke and fill
    - just stroke

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12. It's 2022. Can we get some glaring, long standing bugs fixed please?

    There are long standing user requests for all of these:

    • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

    • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

    • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

    • Artboard names will randomly revert back to old names

    • In the Export for Screens dialog box, Artboard names sometimes show older versions of the artboard name.

    • Smart Guides are still a mess. Items snap to the wrong objects, there's no clear definition of what's being snapped to.

    • We STILL don't have 'Reveal in Explorer/Finder' in the links panel, despite this being under review since 2017 and an obvious feature for Illustrator

    • The 'Export for Screens' panel doesn't allow you to change compression settings or create custom presets

    There are long standing user requests for all of these:

    • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

    • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

    • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

    • Artboard names will randomly revert back to old names

    • In the Export for Screens dialog box, Artboard… more

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13. Illustrator Fails to request Disk access cannot access file system i.e. cant save the files!

    I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
    I opened system preferences => security & privacy=>privacy, and then file settings, and saw that Illustrator hadn't requested access to any folders! So this was why I couldn't open a file or save the current file I am working on: Illustrator couldn't launch Finder!

    My work around was to click on the full disk access menu. Give Illustrator full disk access. The force quit illustrator so that it would restore the file after the “crash”. Then reopened illustrator, and was able to save the file now that it had full disk access.

    I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
    I opened system preferences => security & privacy=>privacy, and then file settings, and saw that… more

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14. Can't export selection properly

    Have some simple artwork with some outlined type. Prior to the update, it all exported properly with "Export Selection..." Now it SHOWS it's going to export in the preview, but no matter what I do the majority of the text is absent. If I segregate the export to even simply one of the letters not exporting, it still exports incorrectly (even though the preview before the export shows the character) and results in an empty file!

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15. Changing color via Hex doesn't count as an action, so save does not update file

    When changing the color of a selected object, if you paste a hex number in to the color palette window and hit enter the object will change to the correct color. However, the program does not register this as an action/history change. So you can’t hit save and have the color change applied to the saved the file. This also is apparent in that it doesn’t become an “Undo Color” item under the Edit menu. Besides pasting a Hex color, I get the same bug if I type a Hex color in.

    Any other form of changing the color of the object works as expected:
    clicking a swatch
    adjusting the RGB or CMYK sliders
    using the RGB spectrum/eye dropper
    using the eyedropper tool to select color from other object

    All of these items log and action as an undoable step, and therefore after the color change the file is seen as revised and therefore can be saved immediately after the Hex color adjustment.

    Currently work around is to do and additional action after changing the color. For instance: copy/paste then delete the object selected in order to go through some history steps to get back to state of file after color change and then hit save.

    To summarize steps to replicate:
    Open existing file
    Select object(s)
    Adjust color fill by pasting or typing in a Hex color code, hit enter
    Object(s) will adjust to new color
    (at this point the application does not register under the edit menu that a new change has occurred)
    Therefore, hitting keyboard shortcut to Save file has no action (Save is gray in menu)

    Thank you for taking a look at this.

    MacOS 12.5
    Illustrator 26.1

    When changing the color of a selected object, if you paste a hex number in to the color palette window and hit enter the object will change to the correct color. However, the program does not register this as an action/history change. So you can’t hit save and have the color change applied to the saved the file. This also is apparent in that it doesn’t become an “Undo Color” item under the Edit menu. Besides pasting a Hex color, I get the same bug if I type a Hex color in.

    Any other form of changing the color of… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The latest Beta 29.4.0.37 now correctly treats a document as changed when a color code is paste into the HEX field in the Color panel with an object selected.

    Please test it and comment back.

16. 上書き保存時に時々保存前のaiデータが勝手に複製される

    バージョンはCC2022です。
    「sample.ai」のデータを上書き保存すると「ai100000000sample.ai」（0部分は任意の数字）というファイルが時々勝手に複製されます。
    削除しようとしても「権限がありません」と出て消せません（再起動すると消せるようになることがあります）
    バグなのか設定の問題なのかわからなかったのでここで質問させていただきます。

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    Need More Info  ·  PCM Miyuki responded

    Kaho T 様　sy 様

    
    

    お手数ですが、一度こちらのAdobe Support Communityにございます内容をお試しいただけないでしょうか。

    https://adobe.ly/3DdlOSz

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

17. Name artboard is not added to the file name when exporting (JPG or PNG, etc.)

    When executing the command "File > Export As" and exporting, for example, to JPG, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.

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    62 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is fixed in 27.1.0 build 2.

    The suffix checkbox was added into the Export As dialog to toggle on/off the functionality.

    If it doesn’t work for you today in the latest build — please make a comment.

18. (MacOS) Finder window freezes when trying to save an Illustrator file

    When I try to save an illustrator file, the Finder window that pops up is frozen. None of the buttons are clickable. I've tried saving files with other apps, including Adobe apps like After Effects, and they can save files just fine - to the same folder even.

    Currently using the latest version of Illustrator.

    Things I've tried:
    - Resetting Illustrator preferences
    - Reinstalling Illustrator
    - Versioning down Illustrator
    - Deleting the com.illustrator cache folder
    - Relaunching Finder
    - Restarting the computer
    - Starting with a fresh Illustrator file
    - Opening an existing Illustrator file

    Any solutions? At the moment, the app is completely unusable to me because I can't save anything.

    When I try to save an illustrator file, the Finder window that pops up is frozen. None of the buttons are clickable. I've tried saving files with other apps, including Adobe apps like After Effects, and they can save files just fine - to the same folder even.

    Currently using the latest version of Illustrator.

    Things I've tried:
    - Resetting Illustrator preferences
    - Reinstalling Illustrator
    - Versioning down Illustrator
    - Deleting the com.illustrator cache folder
    - Relaunching Finder
    - Restarting the computer
    - Starting with a fresh Illustrator file
    - Opening an existing Illustrator file

    Any solutions? At the moment,… more

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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19. Exported files omit names of artboards

    When I selected the page range, the exporting file didn't have the artboard name. I am using the latest version on mac m1 max with the latest system. After reinstalling the older version, the problem has gone.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. illustrator 2022 will not place emf files due to unknown error

    Illustrator will not allow me to place any emf files. I have windows 11, illustrator 2022 (latest version).

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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