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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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796 results found

  1. Symbols not Distribution when Direct Selected

    When Symbols are part of a group, and selected with the Direct Selection Tool, the Distribute function does not have any effect.

    1 vote

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  2. Crashing daily on Big Sur, losing all image links every time

    Illustrator (25.2.3 and previous version) crashes every day after the machine has been in sleep mode.
    2021 Macbook air (M1). Big Sur 11.1
    The image links break every time and I have to relink all images in the recovered files. Please fix asap.

    1 vote

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  3. dopo l'ultimo aggiornamento non funziona più la funzione "copia/incolla"

    lavoro su PC win 10 pentium intel i7 8th gen 8700k 3.70ghz 64GB

    1 vote

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  4. プリセット

    Illustratorのバージョン:25.2.3
    使用デバイス:Mac book pro(mac OS,M1)

    ・新規作成の際にプリセットが出ず、テンプレートのみ出てくる

    新規ドキュメントを作成の際、通常であれば印刷やwebなどさまざまな媒体に合わせたプリセットが出てくるはずだが、それが一切出てこない。テンプレートの提案のみ出てくる。

    パソコンの再起動、アプリのアンインストールや、creative cloudのログアウトなどを行っても改善されず。

    非常に困っています。検索しても解決法が見当たりません。よろしくお願いいたします。

    1 vote

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    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告の問題は、再現することができませんでした。
    ご使用されているマシンの環境依存の問題と思われますので、カスタマーサポートへお問い合わせください。

    こちらの報告は、対応終了とさせていただきますが、もし、同様の問題が発生するという方がいらっしゃいましたら、こちらにコメントをお願いします。

    よろしくお願いいたします。

    Illustrator チーム

  5. COPING ISSUES

    When I copy something and the I try to paste it there is nothing in the memory buffer.It happens all the time with my colleagues too.Please fix it
    Best Regards
    Stoycho Yordanov

    3 votes

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  6. Multiple copy of .ai file is created as increment file version.

    Multiple copy of .ai files is created automatically in the folder as "ai16230609285531274_" as I save illustrator files.

    Files are like incremental versions. "ai16230609285531274" "ai16230612596031274"

    Using illustrator version 25.23 on Mac Catalina.

    Please see the screenshot attached.

    1 vote

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  7. ctrl+shift+alt+Dが反応しません

    1.
    windows 10
    illustrator 25.2.3

    2.
    常時 ctrl+Shift+Alt+D のデフォルトショートカットキーが効かない

    3.
    ショートカットキーに準じた動作をしてくれる

    4.
    ctrl+shift+alt+Dだけ効かない
    ctrl+D は作動する
    ctrl+alt+Dも作動する

    試しにカスタムショートカットキーで再登録しようとしたら
    それもできない(ctrl+shift+alt+Dだけが反応しない)

    1 vote

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    Ctrl + Shift + Alt + D does not work if Skype app is launched — no matter if it’s active or not.

    For some reason intercepts this hotkey at some lower level (probably because Microsoft allows this for their won apps).

  8. 配置した画像のバウンティングボックスが勝手に大きくなる

    OS:Windows10
    Illustrator Ver:25.2.3

    psd画像を配置して回転(90°)させると勝手にバウンティングボックスが画像サイズ以上になります。

    新しいドキュメントで試すと、最初は回転させても通常のサイズですが、作業を進めていくうちにまた上記のようなエラーが起こります。

    1 vote

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  9. Problemas na área de trabalho

    Não consigo alterar o modo da área de trabalho, ao selecionar algum modelo de área de trabalho, ele não se altera, as opções, Redefinir, Novo espaço de trabalho e Gerenciar espaços de trabalhos, estão inativas!
    Não sei mais o que fazer!

    2 votes

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  10. probleme d'affichage en mode transparence

    Sur illustrator 2021/ OS Catalina 10.15.7

    J'ai un problème d'affichage, j'ai tracé des cercles Noir 100 %, en mode transparence 50 % (normal). Il ya un liseret noir qui reste apparent.
    Pouvez-vous m'expliquez pourquoi ?

    1 vote

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  11. Illustrator 24.1 metric precision broken

    So there was a new release Illustrator 24.1 the other day which I installed. Unfortunately, it looks like the engineers messed up and semi-broke the conversion routines from inches or whatever measurement is used internally to the metric units displayed to me as the user.

    What used to be displayed as nice whole numbers or up to a maximum of three decimals, is now never an even number and always displayed with four decimals. Just to take an example, a dimension clearly intended to be precisely 10 mm is now displayed as say 9.9998 mm or 10.0003 mm.

    This is…

    25 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  12. New user tutorial feedback

    TLDR: This is feedback on the Illustrator tutorials and what the experience was like for a new user. I think a better experience for me would have be to only do one tutorial at a time.

    Hi there! I am a new user going through the tutorials after just downloading the Illustrator application for the first time. From the initial tutorials page on the web here (https://helpx.adobe.com/illustrator/how-to/ai-basics-fundamentals.html?playlist=/services/playlist.helpx/products:SG_ILLUSTRATOR_1_1/learn-path:get-started/set-header:ccx-designer/playlist:ccl-get-started-1/en_us.json&ref=helpx.adobe.com), in the first video, we're suggested to download the example projects files to follow along to. When I downloaded the files and opened up the Illustrator app for the first time,…

    1 vote

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  13. 新規ファイル作成時、印刷に選択できる単位が少ない

    デバイスの使用:
    プロセッサ:Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
    実装RAM:16.0 GB (15.8 GB 使用可能)
    システムの種類:64 ビット オペレーティング システム、x64 ベース プロセッサ
    Windowsの仕様:Windows 10 Home
    バージョン:20H2

    illustratorのバージョン:25.2.3(64bit)
    問い合わせの内容:
    ファイルを新規作成時、「プリセットの詳細」のドロップダウンリストに表示される単位が少ない。
    他の使用者のPCにインストールされているillustratorには、「cm」等があるのですが、私個人のPCにインストールしているものでは、添付資料の通り「cm」等がありません。これはバグなのでしょうか。

    1 vote

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    製品フィードバックへのご協力ありがとうございます。 こちらの現象ですが、再現を確認できませんでした。 最新版(ver.26.0.2)でも再現するようでしたら、マシン環境によるものと思いますので、カスタマーサポートにお問い合わせください。 よろしくお願いいたします。 Illustrator チーム
  14. Ungrouping outlines of text turns white

    I've been experiencing an issue that whenever I convert a text to outlines and ungroup them, they all turn white and I have to recolor them.

    See attached for example.

    1 vote

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  15. Fichier > Nouveau document ne fonctionne pas

    Quand je clique sur Fichier > Nouveau document, Illustrator ne réponds pas. Je suis obligée de cliquer sur Echap pour pourvoir continuer de travailler.
    Même problème sur le panneau d'accueil d'Illustrator, quand je clique sur Fichier > Nouveau, il se bloque.
    Je suis sur la version 25.1 d'Illustrator / Windows 10 Professionnel
    J'ai désinstallé et réinstallé le logiciel, le problème persiste.
    Merci de votre réponse.

    1 vote

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  16. scan n cut link plugin

    no funciona la función de scanncut en illustrator 2021, no aparece en la ventana archivo

    1 vote

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  17. 尺寸問題

    版本25.2.3,bug問題描述:畫2個圓形,比如直徑是50mm,水平對齊,間距設為10mm,這樣的話,全選2個圓形,尺寸應該是寬度110mm,高度50mm,显示正常;然後全選2個圓形,作旋轉90度處理,尺寸出現問題,寬度50mm(沒問題),但是高度顯示10mm(只是間距);我試了一下畫橢圓、長方形、正方形,經過以上操作,沒有問題,只有正圓出現這個問題。請查看圖片。

    1 vote

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  18. .jpg error message

    Trying to open jpg files to create virtual proofs for client & it is giving me following error:
    the "tm19597-frt.jpg" is in an unknown format & can not be opened.

    1 vote

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  19. Install dialogue 'remove previous versions' not working

    Just updated illustrator on win10 desktop from Creative Cloud. Install dialogue checkbox 'remove previous versions' checked, but not uninstalled.

    1 vote

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  20. illustrator 2021 won't open large files created in 2020 version

    Opening large files created in the 2020 version gives a message " Illustrator could partially read this file. We recovered as much of the file as possible, but some content might be missing. Open to view the recovered file."

    Any file with multiple layers or artboards only shows one artboard and layers are missing. The weird thing is the preview shows the full file and artboards, they just won't open.

    Is anyone else having this problem? I've found that if you install illustrator 2020 and open it there it usually works (although not always)

    3 votes

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