Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Illustrator cloud documents gone - return on uninstall and reinstall, but gone again
Every time Illustrator starts up it says "cloud documents gone"
Have to uninstall and reinstall to get them to show...
but cloud document are gone again after next boot
The interface eventually breaks, the tools bars stop working, can not change layouts. Signed in, using the most recent version up to date, see attached image.2 votes -
Adobe illustraitor new beta version freezing with M1 chip
I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar…1 vote -
"Not Responding" every 30 seconds
- Windows 10, Intel i9-9900K, 32GB Mem, Nvidia RTX 2060 Super
- Adobe Illustrator Desktop v25.3.1
- Open Illustrator
- Every 30 seconds, "Not Responding" appears and I am unable to perform any action for approximately 15 seconds
I also received a System Compatibility Report- Video Intel(R) UHD Graphics 630. I ensured all drivers, windows, and illustrator are up to date. The issue still occurs.
2 votes -
Latest Illustrator Update Unresponsive July 2021
Can't select objects, access library (unresponsive), extremely slow, has obscured text when re-opening files. Can't save png or saves and then distorts the PPI. Won't toggle between tools.
2 votes -
Illustrator 25.3.1 Increase Text with Shift Option Broken
When I hold down shift and option key to expand text it won't enlarge the text.
Not sure what I am doing wrong or if this is a bug. Would be super helpful if your team were to fix this issue if it were a bug.Thank you for all that you do.
1 voteHi,
Thanks for reporting this issue, Illustrator team really appreciate this.
Unfortunately we are unable to reproduce this issue in house.Can you help the Illustrator team to isolate this issue further so that we can nail this down?
1)Kindly provide small video describing the issue , Test file(Via File→Package) with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
1 vote
Illustrator 製品版フィードバックへのご協力ありがとうございます。
環境依存の問題と思われます。
最新版でも同様の問題が発生する場合は、お手数ですがカスタマーサポートにご連絡ください。
よろしくお願いいたします。
Illustrator チーム
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Not enough memory
Working on MacOS Catalina 10.15.7 with Illustrator 25.3.1
I have a simple shape like half of a circle which has a standard color filling plus a "inner Glow" effect. When I want to transform the object like scaling, it tells me there is not enough memory. When I hide the effect and redo the steps it will let me transform the object. Thanks for taking care.1 vote -
bug bruche appearance
The appearance of a bruche change when copied to an other file. Also in the bruche menu the selected bruche doesn't appear when selected, but a random other bruche.
1 vote -
Performance is extremely slow when using show grids in outline preview
macOS Big Sur 11.4, Illustrator 25.3.1
When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.
40 votesIt turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.
Please help the team by providing your specs and answers to these questions:
1. Does it work fine with grid as dots in Preivew / Outline mode?
2. Does it differ from grid as lines in these modes?
3. What is slow for you exactly? How severe?
4. Is there a difference if you disable 'Grids In Back' option?
5. What are you lines/subdivisions settings?
And any other related feedback is appreciated. Let's track it down and get this really fixed.
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Illustrator utterly slow after 25.3.1 update
Running on late 2013 mac Pro with 64GB RAM
As per title, even menus take a while before opening. Tried to uninstall and reinstall, no effect. If I go back one version it works as before, at usual speed.
4 votes -
Illustrator Crash/Not Running
Operating System: Windows 10
Version: Adobe Illustrator 25.3.1After the last update, some of my documents on Creative Cloud do not open, unless I create duplicate and run the duplicate.
The updated Illustrator crashes more often, specially if I have a lot of layers.
1 vote -
Beta 25.4 – Crashing when in isolation mode (Big Sur 11.4)
I'm running both the Apple Silicon Beta version (25.4) of Illustrator and 25.3.1 via the Rosetta emulator, and having the same issue across both. Huge amounts of lag occur when double clicking an object to enter isolation mode. At first I thought it was because the file I was working on had a bunch of linked images, but now even new files with a single vector object drawn will have the same lag issue. A shutdown of the machine sees a new file operate as expected, until I enter isolation mode, and then the same issue occurs. Close that file,…
1 vote -
画像トレース中に設定値を変えながら調整中にソフトが落ちる(v 25.3.1)
画像トレース中に設定値を変えながら調整中にソフトが落ちる。
2〜3回目の変更でほぼ必ず。
v 25.3.1においての現象。
v 25.2.3以前では大丈夫。よく使う機能なのでアップデートできない。1 vote製品フィードバックへのご協力ありがとうございます。
コメントにてご回答いただいた情報をもとに、最新版「ver.26.2.1」での検証も行いましたが、クラッシュ現象が再現できませんでした。
最新版でも再現するようでしたら、お手数をおかけしますが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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Files take too long to close
Any opened file takes way too long to close. It used to be fast a couple months ago. Then something changed and every file, even small files take at least 5 full seconds to close. Everything else is fast. Photoshop is fast. The only other program that is slow closing files is Indd.
- Already tried deleting preferences, and rolling back illustrator to older versionIllustrator 25.3.1
Windows 10 Pro - 21H1
CPU: Ryzen7 3800X
RAM: 64gb DDR4 3200mhz
SSD: WD Black NVME
GPU: Nvidia RTX 2060 super 8gb4 votes -
Graphics Glitching and Slow Response
Using Illustrator 2021 and experiencing image/ graphics glitching when using tools (zoom, arrow, pen). The program is also running sluggishly. I am running this on a 2021 Macbook Pro.
1 vote -
Illustrator Crashes in Big Sur, Intel 2019 Macbook Pro
Illustrator crashes 2-3 times a day now that I've upgraded my Intel MacBook Pro to Big Sur 11.4 and updated to Illustrator 25.2.3. Illustrator opens just fine, but while I'm working or saving a file, it randomly crashes, so I can't figure out how to avoid it. I don't have any plugins. I've never had this problem with Catalina. I save to Google Drive (that has not changed.) Thankfully files are recovered, but this is a major productivity hit a point of great frustration.
1 vote -
Wacom tablet pen problem
The buttons on the Wacom tablet pen has been set to scroll up/down, but it doesn't work in illustrator. When pressing the button, a hand sign appears and vanishes instantly. The buttons work fine in other adobe and non-adobe apps. I have tried reinstalling the Wacom drivers and also disabled and enabled the wacom device on preferences but nothing seems to work.
1 vote -
Illustrator 25 extremely slow
Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.
I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear…
3 votes -
After Big Sur upgrade
I am having a lot of issues with Illustrator 2021 after Big Sur upgrade.
Directional tool continues to change on it's own, and duplicates.
Pencil tool gets stuck on straight line and won't allow me to change it.
Object/Transform/Reflect causes a duplicate, and won't transform until I delete the copy.
Cannot click off to deselect an object. I have to go to menu to deselect all.
Keeps automatically checking Perspective Grid, snap to grid. I don't do it, but I have to go and uncheck it all the time.
When program crashes it doesn't recover anything, even though I have…1 vote -
Simplify Curve not able to remove anchor points on straight lines
Ik think the algorithm needs a rework, since it is not able not detect all anchor points on straight lines.
See screenschots.
1 vote
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