Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
307 results found
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New preview mode
BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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New update is distorting character text
I'm running Mac Mojave 10.14.1, and downloaded the latest CC 2019 update. I have used a paid for monogram font in illustrator for over 5 years with no issues until this recent download. Now there are distortions in several areas... Is there a fix for this??
1 vote -
View Using GPU not available
My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.
iMac 27" 3.2GHz Inel i5
OS: High Sierra 10.13.6
Memory: 8GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 755M 1024MB1 vote -
I use win 10 with latest update on asus gl553vd with updated drivers from their website.
I use win 10 with latest update on asus gl553vd with updated drivers from their website.
Hi,
I’m Sanket Sali from India.
I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
Is it with…1 vote -
AIGPU sniffer
AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen
1 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
Shape tools lagging and leaving mark when resizing
I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Placed graphic glitch
Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
I have a video @ http://www.veoh.com/watch/v139306245XMJBdwySI am using a Mac Pro (late 2013) and Illustrator 2018 22.1
1 vote -
Pantone colours not appearing correctly in email preview
When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.
file is saved as pdf (cmyk). file is created also in cmyk
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Screen rendering issue w/ Illustrator CC 22.1
If I have the "GPU Performance" enabled, my screen goes crazy with just glitches and artifacts everywhere. As soon as I deactivate the GPU rendering, everything is going to be normal again.
My specs :
Macbook Pro 15" mid 2014
2,8 Ghz Intel Core i7
16 Gb ram
mac OS 10.11.6
NVIDIA GeForce GT 750M 2048 MBI use a dual monitor setup (laptop + an external 23" 1080p monitor). The issue described above only occurs on my 23" (non retina) monitor. I found a temporary trick: I have to drag the affected window on my laptop screen (where everything…
1 vote -
Zoom issue
When zooming in from 3200% to 6400% or more, this line starts acting weird. The stroke should not be outside of the path line, but it seems like it's having a rendering issue or something. Seems like it might be a problem only when previewing on CPU. I switched to GPU preview and it's fine, but if I switch back it looks like the attachment
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Ai artboards all look like someone took an eraser over them.
Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.
1 voteThis looks like an issue with the GPU driver. Please update the drivers for your GPU. Here is the link for the same: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
If you still face issue, get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Thanks
Anish Kumar
Illustrator QE -
Hard crash GPU rendering MBP2016 - High Sierra
I run a cleanly installed MBP2016:
High Sierra 10.13.4
3.3GHz i7
16GB ram
1TB SSDIllustrator Version 22.1
On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.
At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.
The phenomenon is frequent yet completely random (no obvious triggers).
Disabling GPU preview immediately stops this from occurring.
No obvious logs are generated during the event but I can run sysdiagnose if…
1 voteWe need your help.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Rendering on 2 screens
I'm working on 2 screens : My library is only visible when the panel is on the main Screen (Screen N°1).
Or i need to place all my panels on my second screen to have my main file only.To be able to have the contents of my Library i have to place the "Library" panel on my main screen.
I would like to have it on the second screen1 vote -
Bizarre Issues with Fonts and Rendering; Creative Cloud
Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud
Illustrator 2018 CC 22.0.1
Mac OS El Capitan 10.11.6
Suitcase Fusion 19.0.4 (6333)iMac (Retina 5K, 27-inch, Late 2015)
3.2 Ghz Intel Core i5
24GB DDR3I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.
Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.
Now…
1 vote -
Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.
The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).
2 votes -
Random path shown at 315° angle on closed object
Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.1 vote -
path view
Version: Illustrator CC 2018 22.0 (Standard)
Illustrator does not show a path view. When I select Path View, the object is no longer selectable and no path view is displayed.
It's the same with every file, both simple and brand new.
It didn't work in the previous version either.
In older versions it worked without any problems.1 vote -
DrawArt Suite issue on OS 10.13 and CC 2018
I'm using the AIDrawArtSuite to render objects in my plug-in.
This function works fine on windows and os x for CC, CC 2014, CC 2015, CC 2017 and CC 2018 except for macOS 10.13
On my macbook pro 2014 with a nvidia card and OS 10.13.2, the result is not correct.
If I'm disabling the GPU performance, the result is now correct.1 voteHi,
Since the issue was logged as Annonymous we cannot engage with you here.
Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsgWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
doesn't display proper illustration
It didn't happen in C6 version. The line and shape(colored) doesn't display accurately. (Ref. attached)
2 votes -
Sierra (macOS 10.12.6) GPU rendering issues for Illustrator CC 2018
I recently upgraded to CC 2018, and I've been having issues with pathfinder as well as how paths are being displayed. Attached is a shot of what's occurring...this phenomenon not only happens in new edits since udpdating, but is showing up in files that did not display this way previously.
2 votes
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