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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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341 results found

  1. 1 vote

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  2. When 'View using GPU' is enabled the colors end up being drastically different

    See attached files.

    On Mac OS 10.14.1 and illustrator version 23.0.1

    I tried resetting my preferences as well.

    1 vote

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  3. Illustrator Active Window lags when plugged into an external monitor

    I am having an issue where when both a Surface Book 2 or a Macbook Pro 2018 is plugged into an external monitor ONLY the active window pane will lag when my curser enters that section of the screen both on the laptop and the external monitor. Doesnt happen when the computer is on its own but ONLY when second mointor is connected. Need this issue resolved and have done a full restart and reinstal of Ai along with tested this with 2 computers and multiple mice.

    1 vote

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  4. 1 vote

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  5. Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create

    I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.

    I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.

    Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.

    6 votes

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  6. Animated zoom and smart guide STUCK!!

    Smart guide didn't work, then i try to press Ctrll+U. The screen splash and animated zoom is disabled.

    2 votes

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  7. GPU Preview displaying hidden shapes

    In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
    If I switch to Outline view the shape is hidden correctly.
    If I switch back to GPU Preview the shape is still being displayed.
    I have to reboot Illustrator to get GPU Preview to work correctly again.
    And then it goes wrong again very soon afterwards.

    This has now happened several times.
    I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as…

    3 votes

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  8. GPU bold fat offset artwork

    I have no idea how to properly name that bug, but here're images.
    This bug, once happened in document, stays at various zoom levels, after switching mode to CPU and back several times, stays after document closed/opened. Even after relaunching AI (he threw an error message also), bug stays!

    11 votes

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  9. Blend modes under transparency is not working

    Blend modes under transparency is not working.
    I can't change it from normal.

    I work on my
    iMac (Retina 5K, 27-inch, Late 2015)
    Processor: 4 GHz Intel Core i7
    Memory: 32 GB 1867 MHz DDR3
    Graphics: AMD Radeon R9 M395X 4096 MB
    and a wacom Cintiq 22HD that i do all my drawing on

    5 votes

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  10. Transparency Abnormal with GPU

    This is mine, latest version 22.0.0 after clean install Windows 10 Pro. Everything seem fine... but After I change transparency normal to other blending mode it's Black

    AMD RX7 - 370 / 2GB
    and other in Capture VDO

    11 votes

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  11. iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview

    Illustrator version 22.01
    macOS 10.12.6
    iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
    All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
    The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
    Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

    Thanks for…

    17 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. Hide text highlighting on "Hide Edges" (CMD+H)

    This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

    In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

    The "big deal" here is when you are trying to see the color change take effect…

    10 votes

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    Under Review  ·  Anish Kumar responded

    Hi,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

  13. Outline mode does not work

    I have Illustrator CC, I have tried the work around of Ctrl+E then Ctrl+Y.
    Outline mode displays the lines but freeze and won’t allow the color to leave the image or the lines to be manipulated. I’m so fed up how could I possibly use this program professionally, i have looked up the work around and tried Ctrl+E followed by Ctrl+Y and have tried to access through view mode, still no joy. I have shut down and reopened files 8 times and started again three times on new art board. This problem has gone on for two days. I had…

    2 votes

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  14. GPU preview = poor quality in 22.1

    Image quality is poor with GPU performance activated in 22.1: lines appear too thick, anchor points are left on screen when they should have cleared, random artifacts appear on screen for no apparent reason. Solution is either deactivated GPU performance (not acceptable) or toggling to CPU preview on every document every single time the document is opened (also not acceptable). Please work on a fix for this before releasing 22.1 to the public.

    5 votes

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  15. 3D Extrude + Bevel = FAIL

    3D extruded rendering is an absolute fail on Adobe CC 22.0.1

    It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!

    Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.

    Thanks!

    8 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  16. Shape tools lagging and leaving mark when resizing

    I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.

    2 votes

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  17. Scroll zoom not working

    When I zoom in using alt + scroll down, the canvas jitters; it zooms out then in.

    5 votes

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  18. Rendering Issue When Not Using Application Frame

    When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.

    2 votes

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  19. Stroke circles are distransformed (Graphics Glitch)

    Some sizes of stroke circles are drawn perfect, some has distractions in four "edges" - how to solve this?

    Files atached.

    When I extract them as fill strokes, they are going normal, but I need to work with strokes.

    Very gratefull for help!

    2 votes

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  20. Flickering cursor & preview bugs in bitmap

    Adobe Illustrator CC 2018 (22.0.1)
    Mac OS Sierra 10.12.6

    The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.

    Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.

    6 votes

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