389 results found

1. Blue background lines on Illustrator 2020

   Hello,

   I'm having an issue with illustrator 2020. When i start working sometimes the background of a file stars having some blue lines covering all of the canvas. horizontally and vertically.

   I'm using the latest release of Mac OSX Catalina on an Imac 2019.

   Thank you!

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2. NOT RESPONDING

   The program works fine whenever im doing line work for my portraits but as soon as I highlight it and merge it together the program starts acting really slow and not responding which makes it impossible to work

   3 votes

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3. Rendered objects not matching the outline

   I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
   There are three types:

   1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.

   2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.

   3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and point 2. stays always.

   From what I tested, saving to .ai or .svg carries over point 1. and recalculates 2. and 3. Apparently that's just an issue Illustrator has in general?
   Saving to .pdf or .png seems to fix everything, making these bugs only annoying when an Illustrator file is required.

   I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
   There are three types:

   1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.

   2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.

   3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and… more

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4. UI Panels not rendering with Catalina update

   The panels in the user interface for both Illustrator and Photoshop have started not rendering properly (aka disappearing) both for the document panel and for workspace panels the ever since upgrading to Catalina on Mac. This most commonly happens when pressing "F" to switch between document views. Other times when switching from another application to the Illustrator or Photoshop window, the entire document disappears despite the Window dropdown menu saying it is open.

   I have contacted Adobe Customer Support and they have continually told me to delete my preference files (Illustrator) or turn on/off Legacy compositing (Photoshop). Despite doing these, neither has fixed the problem. How can this be solved for good? It's highly disruptive to my workflow.

   The panels in the user interface for both Illustrator and Photoshop have started not rendering properly (aka disappearing) both for the document panel and for workspace panels the ever since upgrading to Catalina on Mac. This most commonly happens when pressing "F" to switch between document views. Other times when switching from another application to the Illustrator or Photoshop window, the entire document disappears despite the Window dropdown menu saying it is open.

   I have contacted Adobe Customer Support and they have continually told me to delete my preference files (Illustrator) or turn on/off Legacy compositing (Photoshop). Despite doing these,… more

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5. Buggy blue screen redraw

   1. iMac (Retina 5K, 27-inch, 2017). 3.8 GHz Quad-Core Intel Core i5. 40 GB 2400 MHz DDR4. Radeon Pro 580 8 GB. (Adobe Ai - 24.0.1) Note: App Was working perfectly prior to this latest update this evening 11.12.2019)
   2. Holding down space bar (Hand tool) to move canvas around.
   3. Clean refresh/redraw of page.
   4. Buggy blue screen redraw

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   2 votes

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6. transparency grid disabled - Drawing area is not visible

   I had this problem only with some files, which created "AI CC23.0 mac".
   If transparency grid enabled, Everything looks normal.

   My System:
   Windows 10
   intel i7 8700K 32gb Ram
   Nvidia Quadro P1000
   AI 24.1 6@177427 (64-bit)

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7. Stroke width profile selection malfunction after last update.

   Stroke width profile selection not giving the proper "style" from pull-down menu. I select "uniform" but Ai creates "width profile 1"

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8. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

   When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I am using. Illustrator behaves this way since I know it and I really don’t understand why it does so. Performance can’t be the reason. Even old Macromedia Freehand, 15 years ago could handle this - being a PowerPC App, running under Rosetta on an old Intel-Mac...

   When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I… more

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9. Inconsistency between GPU and CPU modes for composite fonts

   mac OS 10.15.1 (19B88)

   iMac (Retina 5K, 27-inch, Late 2015)
   4 GHz Quad-Core Intel Core i7
   AMD Radeon R9 M395 2 GB

   I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

   As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

   It is very stressful and affecting my professional work, so I would like to get the issue fixed ASAP.

   The composite font I used in this example are with 2 Japanese fonts. The "Kana" letters are little bit scaled at center.

   mac OS 10.15.1 (19B88)

   iMac (Retina 5K, 27-inch, Late 2015)
   4 GHz Quad-Core Intel Core i7
   AMD Radeon R9 M395 2 GB

   I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

   As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

   … more

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10. Refresh problems in Trim View - Illustrator 24.0

    I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen

    14 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

11. UI goes crazy after Separations View and 'Clinging' bounding boxes?

    Hi

    Have a couple of bugs which constantly keep cropping up.

    1. When using the Separations Preview, after turning it off again, I get white lines over the screen when scrolling around the page. The more I scroll, the more appear. I can rectify by floating the window, but that's not really a 'fix'...

    2. Randomly/Occasionally I get a bounding box which 'sticks' to one item on the artboards – so whatever obect I select, the selection/bounding box will highlight both that and other object. Seems to randomly un-stick itself, but usually only sorted by closing the file.

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12. Illustrator laggy and slow on when using CPU. Colours not accurate on GPU

    Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
    I've been having the following issue (even before updating to this version).
    Every time I use the CPU view Illustrator becomes really slow and laggy.
    I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
    I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

    I can't continue with the workaround of using GPU because I obviously need to see my colours right as I work. Not sure if inaccuracy in colour on GPU is common or if this is another issue.

    Please advise.

    Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
    I've been having the following issue (even before updating to this version).
    Every time I use the CPU view Illustrator becomes really slow and laggy.
    I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
    I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

    I can't continue with the workaround of… more

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    3 votes

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13. se pega

    Hola desde que lo instales funciona muy lento se paga y no se cierra cuando uno presiona la X solo cuando con el botón derecho me señala cerrar programa esto no debería ser así si estoy pagando por un buen servicio. gracias solicito solucionar

    1 vote

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14. overprint

    Look at Problems in Picture. Help me pls.

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    1 vote

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15. GPU Preview hangs with simple file

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from prefs (or alternatively switching to preview on CPU, but then I need to initially open the file with GPU preview, which might hang the program). Just thought this info might be valuable for debugging.

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from… more

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16. Black bars - buggy redraw / tearing on window scrolling

    Black bars appearing when hold down SHIFT and DRAG to scroll.

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    2 votes

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17. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing happens to them, so I'm not alone.

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing… more

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18. adobe illustrator 2015 onword version jerk and lagging issue

    im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.

    1 vote

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19. Illustrator CC Crashes In Tablet Mode

    Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?

    Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.

    System info attached.

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20. GPU Issue in Touch Mode on Surface Pro (2017)

    Hello,
    I have been having a repeated issue with Illustrator leaving checkerboard artifacts onscreen when drawing in Touch Mode on my Surface Pro. After drawing for a while, Illustrator will crash. I've included a clip displaying the artifacts I'm talking about.

    A related issue happens at random when drawing, where the outline will display in red while I'm drawing it, then the line won't actually get drawn. Sometimes when selecting or scaling objects they will similarly display the scale happening, but then nothing actually happens. Usually Illustrator crashes after that.

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    3 votes

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