Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
357 results found
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Illustrator Active Window lags when plugged into an external monitor
I am having an issue where when both a Surface Book 2 or a Macbook Pro 2018 is plugged into an external monitor ONLY the active window pane will lag when my curser enters that section of the screen both on the laptop and the external monitor. Doesnt happen when the computer is on its own but ONLY when second mointor is connected. Need this issue resolved and have done a full restart and reinstal of Ai along with tested this with 2 computers and multiple mice.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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gpu view shows nonexistent shapes
when i view using GPU it shows nonexistent triangular shapes which i can't even select
1 vote -
Stroked Paths get notches or bleeding in sharp connections
Paths with a stroke color and no fill are still filling random corners within the shape. I've rebuilt the shape, and checked for redundant nodes, but neither has fixed the problem. To make is worse, this is happening to to connection points at random (sometimes it has a fill, sometimes it doesn't). Definitely a bug, and a very major one.
Also, copying the artwork into a new document, or even into InDesign, does not fix it. Placing the artwork in InDesign actually makes the preview glitch out. It's as if Adobe gave CC 2018 a lobotomy!
Screenshot 1: paths in…
7 votes -
New update is distorting character text
I'm running Mac Mojave 10.14.1, and downloaded the latest CC 2019 update. I have used a paid for monogram font in illustrator for over 5 years with no issues until this recent download. Now there are distortions in several areas... Is there a fix for this??
1 vote -
Uneven stroke
Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
Running on Windows 10.3 votes -
View Using GPU not available
My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.
iMac 27" 3.2GHz Inel i5
OS: High Sierra 10.13.6
Memory: 8GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 755M 1024MB1 vote -
Illustrator Crashes on external monitor
When I try to create a new page or open a file on my external monitor illustrator crashes. im using windows 10 latest version and latest illustrator.
4 votes -
I use win 10 with latest update on asus gl553vd with updated drivers from their website.
I use win 10 with latest update on asus gl553vd with updated drivers from their website.
Hi,
I’m Sanket Sali from India.
I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
Is it with…1 vote -
Artefacts when alt copying and scaling
It looks like pieces of code adding to my canvas when I alt-drag or alt-scale an object. It was in the previous version and still here in CC2019. (Mojave 10.14)
2 votes -
2019 AI GPU Preview Is Worse Than Before and Buggy
2019 AI GPU Preview Is Worse Than Before and Buggy
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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New preview mode
BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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mouse scroll zoom is broken when in pixel preview mode (PC)
I just updated to Illustrator 2019 on a windows 10 PC
Given I have any size project open
And my "zoom to selection" preferences are on or off
When I turn on pixel preview view mode
And I have alt selected
And I use my mouse to zoom in and out
Then zoom chooses a random center point to anchor it's zoomI have no issues when in "over print preview" mode, or when using my keyboard in "pixel preview" mode.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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100% view is not 100% for pixels in cc2019
OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.
Please fix this annoing bug.
This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x256080 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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1 vote
Please upgrade to the latest AI version 23.0 to resolve this issue. Version 22 is not supported on 10.14
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AIGPU sniffer
AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen
1 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
Layers Panel Glitch
After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.
It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.
This flashing is irritating and takes my eye from the work.
Attempted fixes
Resetting preferences
Adjusting GPU performance
Turning of animated zoom
Uninstalling illustrator
Updating everythingIllustrator Version 22.1
MacOs Mojave 10.145 votesIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 and see if it resolves, elase please contact our support. -
checkered boxes block my screen
Everytime I make a stroke these checkered patterns block my screen
2 votes -
Animated zoom and smart guide STUCK!!
Smart guide didn't work, then i try to press Ctrll+U. The screen splash and animated zoom is disabled.
2 votes -
Illustrator Crashes when Opening File on Second Monitor
Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.
6 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Closing this thread as completed as it is fixed on the user machine.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Certain line gets invisible with GPU preview on
Certain line vanishes when GPU preview is turned on.
Win 7x64 Nvidia Quadro K620.
Attaching both animation and file.15 votesNo longer happens in latest releases
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