Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
344 results found
-
mouse scroll zoom is broken when in pixel preview mode (PC)
I just updated to Illustrator 2019 on a windows 10 PC
Given I have any size project open
And my "zoom to selection" preferences are on or off
When I turn on pixel preview view mode
And I have alt selected
And I use my mouse to zoom in and out
Then zoom chooses a random center point to anchor it's zoomI have no issues when in "over print preview" mode, or when using my keyboard in "pixel preview" mode.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
100% view is not 100% for pixels in cc2019
OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.
Please fix this annoing bug.
This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x256080 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
1 vote
Please upgrade to the latest AI version 23.0 to resolve this issue. Version 22 is not supported on 10.14
-
AIGPU sniffer
AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen
1 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
Layers Panel Glitch
After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.
It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.
This flashing is irritating and takes my eye from the work.
Attempted fixes
Resetting preferences
Adjusting GPU performance
Turning of animated zoom
Uninstalling illustrator
Updating everythingIllustrator Version 22.1
MacOs Mojave 10.145 votesIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 and see if it resolves, elase please contact our support. -
checkered boxes block my screen
Everytime I make a stroke these checkered patterns block my screen
2 votes -
Animated zoom and smart guide STUCK!!
Smart guide didn't work, then i try to press Ctrll+U. The screen splash and animated zoom is disabled.
2 votes -
Illustrator Crashes when Opening File on Second Monitor
Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.
6 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Closing this thread as completed as it is fixed on the user machine.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Certain line gets invisible with GPU preview on
Certain line vanishes when GPU preview is turned on.
Win 7x64 Nvidia Quadro K620.
Attaching both animation and file.14 votesNo longer happens in latest releases
-
GPU Preview displaying hidden shapes
In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
If I switch to Outline view the shape is hidden correctly.
If I switch back to GPU Preview the shape is still being displayed.
I have to reboot Illustrator to get GPU Preview to work correctly again.
And then it goes wrong again very soon afterwards.This has now happened several times.
I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as…3 votes -
Shape tools lagging and leaving mark when resizing
I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Placed graphic glitch
Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
I have a video @ http://www.veoh.com/watch/v139306245XMJBdwySI am using a Mac Pro (late 2013) and Illustrator 2018 22.1
1 vote -
Pantone colours not appearing correctly in email preview
When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.
file is saved as pdf (cmyk). file is created also in cmyk
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Performance issues in pixel preview on 5K retina screen
When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.
15 votesHi All,
Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator Team -
Rendering Issue When Not Using Application Frame
When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.
2 votes -
Screen rendering issue w/ Illustrator CC 22.1
If I have the "GPU Performance" enabled, my screen goes crazy with just glitches and artifacts everywhere. As soon as I deactivate the GPU rendering, everything is going to be normal again.
My specs :
Macbook Pro 15" mid 2014
2,8 Ghz Intel Core i7
16 Gb ram
mac OS 10.11.6
NVIDIA GeForce GT 750M 2048 MBI use a dual monitor setup (laptop + an external 23" 1080p monitor). The issue described above only occurs on my 23" (non retina) monitor. I found a temporary trick: I have to drag the affected window on my laptop screen (where everything…
1 vote -
Vectors rendered too thick on screen
Since the update to 22.1, all vector lines are being rendered too thickly on screen. Compare any lines drawn in AI with how they appear when printed out - they are inaccurately rendered on screen. Illustrator is a vector application, it cannot be displaying vectors with such poor quality on screen.
5 votes -
Ai artboards all look like someone took an eraser over them.
Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.
1 voteThis looks like an issue with the GPU driver. Please update the drivers for your GPU. Here is the link for the same: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
If you still face issue, get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Thanks
Anish Kumar
Illustrator QE -
Zoom issue
When zooming in from 3200% to 6400% or more, this line starts acting weird. The stroke should not be outside of the path line, but it seems like it's having a rendering issue or something. Seems like it might be a problem only when previewing on CPU. I switched to GPU preview and it's fine, but if I switch back it looks like the attachment
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
High Sierra (macOS 10.13) GPU rendering issues with few CMYK document - Intel Graphics
Rendering issues with few CMYK files as illustrated in the screenshot
5 votesIssue has been resolved by Apple in 10.13.6
.png){kind=link}
.png){kind=link}
.png){kind=link}
.png){kind=link}
.png){kind=link}
- Don't see your idea?