8172 results found

1. AIT file does not open as a new AI file when opening from One Drive.

   I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

   It should open as a new AI file when opening from AIT file since it is a template.

   FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

   Doen anyone getting the same problem?

   ---Additional Comment---

   After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

   When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

   For more details, I am using One Drive App (V.22.002.0103.0004) which I recently updated on Jan-26-2022.

   I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

   It should open as a new AI file when opening from AIT file since it is a template.

   FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

   Doen anyone getting the same problem?

   ---Additional Comment---

   After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

   When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

   For more details, I am using… more

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Bulleted text became outlined without performing "Create Outlines" action

   I found my text with added new bullet function became outlined text and cannot be edited anymore through type after closing and reopening the AI file.

   I have to retype the text, thus I am guessing that the bullet function may have triggered this because the rest of my text without bullet in that same file is still editable. Please help rectify. Attached two images of the outcome.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Export window won't appear on screen, except for a few options, but they don't work

   When selecting Export, the box won't show, but some options do. These options showing won't work by clicking on them or via keyboard.
   Sometimes the Export box appear if I change between Desktops or screens.
   Illustrator 27.0 (2023)
   Mac OSX 12.6

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. Illustrator crash and spikes GPU (3080ti) requesting more VRAM than usual error code 6 with pid=263

   Hello,
   Details of your operating system: Windows 11 Pro Version 10.0.22000
   The version of Adobe Illustrator (desktop) : 26.5
   I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

   To reproduce the issue:

   I work with these rather heavier files up to a point
   the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
   After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
   then windows refreshes and, restores back functionality, but AI crashes instantly

   By monitoring the activity i see there is a spike in the graphics card 3D usage and Copy meters (CTR-ALT-DEL)

   Then, while checking in the event viewer, i see there is the error code 6 with pid=26304 tid=35132

   which sends you to this link: https://nvidia.custhelp.com/app/answers/detail/a_id/3553, but what raised a question to me was the sentence:  "  It can also be caused by the application sending to the graphics card a command stream that cannot be broken into small enough pieces to be processed."

   Seen this while with NVIDIA studio drivers, tried also NVIDIA Game Ready driver (516.94), same behavior.

   Using the same graphics with CPU preview, never happens.
   Same designs, on previous (Older AI versions) did not have this behavior.
   There must be some sort of programming inconsistency between the RAM bus and the preview.

   So please Adobe, check why is this spike sent to the GPU. This is not normal

   Hello,
   Details of your operating system: Windows 11 Pro Version 10.0.22000
   The version of Adobe Illustrator (desktop) : 26.5
   I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

   To reproduce the issue:

   I work with these rather heavier files up to a point
   the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
   After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
   then… more

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Bounding box does not get updated when 'Use Preview Bounds' is toggled

   1. Create a circle.
   2. Apply a large Outside stroke to it
   3. Make sure you have bounding box turned on in View menu
   4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
   5. Toggle Use Preview Bounds option, commit changes

   The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

   However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide the bounding box before Preferences dialog appears. And after you close the window, Ai renders it again, but now of the proper size and the bug does not manifest.

   This is a small thing, but there are many of these, broken here and there. One grain of sand in a dish is not a big deal, but a spoon of them is significant. Maybe you should start fixing these.

   1. Create a circle.
   2. Apply a large Outside stroke to it
   3. Make sure you have bounding box turned on in View menu
   4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
   5. Toggle Use Preview Bounds option, commit changes

   The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

   However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide… more

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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6. text tool is slanted by default and cannot be fixed

   (Using MACOS Ventura 13.0 on Macbook Air with M1 Chip.) This issue is both on PS and AI 2023.. When I use the text tool, the text appears slanted and cannot be set to the correct angle. Does anyone have thoughts on this? This was also happening on PS/AI 2022. See screen recording for visual.

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7. error import data illustrator

   Illustrator has a bug when importing letters or names that have accents or unconventional symbols in a batch import the letters never load. I send a cvs file. Load it with batch option and search MEJÍA name.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Font Height Options misbehave with rounded fonts

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   Here is my idea what is going on.
   Curved glyphs are made with the optical compensations. You can clearly see that with 'o' glyphs. Both top examples have their o-s slightly bigger than the x-height — and that is correct.

   When a font designer makes a vertical terminal rounded, they lower it below the baseline to compensate the lack of weight this rounding causes. If you compare the vertical stem of 'r' with the bottom bar of 'z', you will the that 'r' overshoots the baseline.

   So if you measure a glyph with flat top and bottom, like 'z' (here), you can see that it stands on the baseline, but the x-height is smaller that set 40mm.
   If you measure an 'r' glyph from the bottom overshoot (which is below the baseline) to the top point (notice that it differs form font to font and thus can not be used at all) the result is off again.
   But if you measure from overshoot to the flat top... now it gives 40. And this seems to be what Illustrator does.
   Instead of measuring from the baseline, it starts from an optical compensator some glyphs have and should not be used for the measurement. It takes right metrics, but starts at the wrong, overshoot zero.

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   … more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting the issue .
   We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

   1)Kindly provide a video recording , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail.

   Warm regards
   Aishwarya G Gadodia
   Illustrator Team

9. Graph type tool crashes when selected.

   iMac Pro, Monterey, Illustrator 27.0.
   With a graph selected I click on the graph type in the contextual mouse menu (right click). Illustrator crashes.
   Same crashes on my MacBookPro latest Intel version running Ventura with Illustrator 27.0.
   BTW: give us a working graph tool, not this dinosaur from 1995.
   BTW2: Make Illustrator multi core.

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Transparent items appearing as opaque

    Shape ontop is 10% opacity but appearing as 100%, but off the artboard is back to 10%

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Divis/Minus-Zeichen und Leerzeichen am Zeilenanfang ergibt falschen Wortabstand

    macOS Monterey 12.5.1 / Adobe Illustrator v26.5

    Beginnt eine Textzeile mit einem Divis/Minus/Bindestrich und einem folgenden Leerzeichen/Wortabstand, so beträgt der Abstand zum nächsten darauf folgenden Zeichen nicht wie üblich ein Viertelgeviert, sondern ein Geviert. Die darauf folgenden Wortabstände in der gleichen Textzeile verhalten sich normal. Beginnt man jedoch mit der Eingabe-/Return-Taste eine neue Zeile, so erscheint automatisch auch an diesem Zeilenanfang ein Divis mit anschließendem Geviert-Wortabstand. Dieses „Geister-Divis“ lässt sich nicht separat anwählen.

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12. Sloppy GUI design

    In the most recent version of Illustrator for Mac, 24.0.0, the Save as dialogue seems to be designed by a startup company for use on Windows. :) Not a big issue, but please, Adobe, move the Format drop-down menu so that it sits in line with the Save cloud document button. This hurts my eye.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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13. 和文組版の横組み文字列中の文字回転

    Illustratorの日本語組版で、横組み文字列中の1文字を回転すると、文字が上下・左右に暴れて表示されてしまいます。
    ※縦組み中ではそういった不具合は観察されません。
    添付ファイルのように検証してみましたが、その回転の際の原点あるいは挙動原理などがよくわかりません。
    例えば、添付ファイル右下のように補正してみても、同じファミリー内でウエイトを変更しただけでもその補正値は変わるようです（平均字面が関係している？）。
    和文書体は、（欧文ベールライン位置や平均字面は様々でも）基本的には正方形の仮想ボディに納められていますので、仮想ボディの中心を回転の原点としていただければ、このような補正の手間がなくなるのではないだろうか？ と考えられます。
    挙動を変更していただければ、作業者の負担も軽減されるでしょう。

    なお、このような「横組み文字列中のひと文字を回転する」という処理は、あまり日常的にすることではありませんので、既存ファイルへの影響も軽微なものであろうと考えていますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。

    よろしくお願いします。

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Direct selection tool appears to move whole object until mouse release

    When part of an object is selected using the direct selection tool (selection tool and holding 'V' key down) the whole object appears to move to the new position until the mouse is released, at which point all the unselected points snap back to their original position. I'm assuming this is a bug and not intended?

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. Rompe las líneas expandidas

    Al achicar o agradar un objetos con líneas expandidas, las deforma y las rompe.

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16. Using Type Character Panel generates error message 100% of the time

    Whenever I use the Type panel in Adobe Illustrator 2022 (Beta) 26.6.564, the bug window in the attachment opens up. This happens when trying to select a font or change any font characteristics. It occurs on two different computers running Windows 11 22H2. One is an AMD Ryzen 7 5800X with 32GB DRAM-DDR4 and the other is a Xeon processor with 64GB DRAM-DDR3.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. ダイレクト選択ツールでクローズパスからセグメントコピーでプレビューに残像が残る

    ダイレクト選択ツールでクローズパスからセグメントをコピーするとプレビューに残像が残ってしまいます。
    過去のバージョンでは長年、このような表示やプレビューの残存はありませんでした。改善してもらえませんでしょうか？

    動画が50M以上はアップできなかったので下記URLをご参考ください
    動画URL→ https://youtu.be/ZwOtmr2Ju9g

    1. Windows10 Adobe Illustrator 27.0
    2. クローズパスのダイレクト選択ツールでセグメントをクリックしてAlt（Option)を押したまま真横にマウスドラックでコピー
    3. 元のクローズパスのシェイプは固定表示されたまま、アウトライン表示でドラックしているパスをリアルタイム表示、クリックを離した瞬間選択中のパスのセグメントが抜き取られるようにコピー完了、プレビューの残像は残らない（過去のIllustratorバージョンの通常の表示を期待していた）
    4. 残像が残ってパスをコピーする元になるクローズパスは変形プレビューされてしまい、プレビュー画面で残像が残る
    5. 動画をアップロードします
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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. 異なるバージョンで、文字の間に「ー」が出現する

    macOS 10.15.4 Catalina
    Illustrator 2021 v26.0.1

    1　v25.2で、テキストボックス内に「株式会社○○○」と打つ
    2　v26.0.1で開くと、「株式会社ー○○○」のように、テキストに全角ハイフンが現れました。
    (書体：A-OTF 新ゴ Pro)

    --添付データ-----
    「1.ai」→v25.2で保存したデータ

    「2.ai」→「1.ai」をv26.0.1で開いて保存したデータ

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    12 votes

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    こちらの問題が修正された Illustrator 2022（ver.26.0.2）が、製品リリースされました。 みなさん、ご協力ありがとうございました。 こちらのトピックは対応完了とさせていただきます。 コメントはオープンにしておきますので、何か問題がありましたらご報告ください。 よろしくお願いいたします。 Illustrator チーム

19. 和文組版、縦組みでタブ設定した後の文字を「縦中横」にするとクラッシュする。

    和文組版中、縦組みの文字列でタブ設定した後の半角英数字を「縦中横」で縦にしようとするとアプリケーションがクラッシュする。また、「縦中横」設定した文字の前にタブを打ち込むと同じようにクラッシュする。

    2 votes

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    Need More Info  ·  PCM Miyuki responded

    簑原圭介 様

    Illustrator デスクトップ版をいつもご利用いただき誠にありがとうございます。

    いただきました内容が発生した際にお使いのIllustratorのバージョンをお知らせいただけますでしょうか。

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

20. Data Recovery is Disabled for This Document

    Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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