8176 results found

1. Files have a swatch that cannot be deleted

   Please help me understand why this swatch cannot be deleted. In this case it is a Pantone swatch, but in other files it's just a global color. I have deleted all objects and links in this file to be sure it's not connected to some hidden element.

   Thank you for looking. It is becoming an issue in file cleanup for clients. They all have this one odd, unremovable swatch from another project.

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   6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As it turns out the swatch was in use by the plugin.

   If the same happens to you — try to check all the symbols, graphics styles, anything like this in the document that might use the swatch.

2. Problems with Photoshop Effects

   Lately, everytime I try turning a vectored shape (after I gave it a gradient mesh) with no stroke, I constantly keep getting stray white pixels inside the stroke that seem to trace the stroke. I'm trying to make a quality illustration, but these pixels are keeping me from doing that. Thank you!

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   3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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3. Freezing on saving locally with fonts

   Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

   Things I tried that did not work:

   • uninstalling and reinstalling

   • installing earlier version (illustror 27).

   • repairing the creative cloud itself.

   • turning off background file saving as suggested.

   Things that worked:

   • saving to cloud

   • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

   • outlining all font layers

   Notes:

   • I am saving to my local drive, which I totally have permission to. (it saves normally when I outline fonts).

   • I am working on a windos 10 pro, Lenovo DESKTOP-1EE76FL, Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz, 12 RAM, 64-bit operating system. with attached Huion touch screen

   • The file only saves on my local drive as .eps.

   • when it freezes in the task manager it shows "very high power usage" by Adobe Illlustrator, and something called "com.adobe.AdobeSplashkit.GraphicWindow" not responding, and sometimes it is something called AIRobin that is not responding.

   • Finally, I do have many fonts (but that has been for ever and never been an issue) and I do not use a font manager.

   Please feel free to ask me anything, but find me a solution. Help me.

   Thank you

   Please help!

   Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

   Things I tried that did not work:

   • uninstalling and reinstalling

   • installing earlier version (illustror 27).

   • repairing the creative cloud itself.

   • turning off background file saving as suggested.

   Things that worked:

   • saving to cloud

   • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

   • outlining all font layers

   Notes:

   • I am saving to my local… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Blend Modes are Broken in Illustrator 27.8.1 and also in After Effects 23.6.0

   Hello - I updated all my creative cloud stuff yesterday and blend modes don't work in Illustrator 27.8.1 and also in After Effects 23.6.0

   I opened after effects 22.6.5 and that works as it's supposed to.

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   3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   White canvas in Illustrator is actually transparent. Some blend modes require solid color underneath to make proper calculations, so get it rendered correctly, put something white in background (or filled with any other color).

5. Grey Work Area (unresponsive)

   I'm on a 2020 Dell XPS 15
   Tried Versions 27, 27.4, 28 and most recent of Illustrator.
   Only started having this issue within the past month.
   All other Adobe products are working perfectly fine.

   When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at all.

   That means nothing happens when I recenter the artwork in the window (still just blank grey), and I can't create a new artboard.

   This is not a version issue, I have uninstalled and reinstalled 3 different versions, going back to version 27, which has briefly worked, but then overnight Adobe shut down with an error and I'm back to not being able to work on anything.

   I have tried turning on and off the legacy new menu item to no benefit. The issue is in the document window itself, not a menu.

   This is getting really frustrating and I need to use this program for work.
   Any help is really appreciated

   I'm on a 2020 Dell XPS 15
   Tried Versions 27, 27.4, 28 and most recent of Illustrator.
   Only started having this issue within the past month.
   All other Adobe products are working perfectly fine.

   When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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6. Measure tool does not work at all

   The Measure tool does not work!
   Ctrl+X and place it in the same position (Ctrl+F does not work all the time)

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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7. Can't Switch Between Documents / Windows

   Having multiple documents open - sometimes I can switch between them with a quick Alt-Tab, but mostly I get the error sound (Windows).

   Using Alt-Tab or using the mouse has the same results.

   On occasion I can switch documents, but that's usually one out of ten attempts.

   This only happens with Illustrator documents/windows - so if I tab over to another program there isn't an issue.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Bad rendering of glow effect

   OS: Microsoft Windows 10 Professional 10.0.19045 Build 19045
   Adobe Illustrator: 28.1 (64-bit)

   Steps to reproduce the bug:
   - Create a blank Illustrator document.
   - Create a new shape, such as a white circle with no stroke. The white circle on the white background is invisible.
   - Add an outer glow effect to the circle, e.g.: Color: black (#000000), Normal mode, 20% Opacity, 3px Blur.
   => The white circle on white background will be almost invisible, despite the black glow, which is very, very faint.

   • Export the artwork to PDF.
   • Open the PDF file in Acrobat : the white circle is perfectly visible, the black glow can be clearly seen.

   Expected result:
   The glow should look the same in Illustrator and Acrobat.

   Actual result:
   The glow looks too light in Illustrator, and is rendered properly in Acrobat.

   If you set the glow's opacity to ~50% in AI, you will get in Illustrator the same rendering as 20% in Acrobat (but then of course, if you export the AI file to PDF, the 50% setting will appear much darker in Acrobat).

   This bug is obviously linked to a recent AI update. The rendering used to be consistent between AI & Acrobat.

   Attached:
   - Screenshot (.png) of the same elements in Adobe Illustrator (left) and in Acrobat.
   (unable to post AI & PDF sample files: blocks the post)

   OS: Microsoft Windows 10 Professional 10.0.19045 Build 19045
   Adobe Illustrator: 28.1 (64-bit)

   Steps to reproduce the bug:
   - Create a blank Illustrator document.
   - Create a new shape, such as a white circle with no stroke. The white circle on the white background is invisible.
   - Add an outer glow effect to the circle, e.g.: Color: black (#000000), Normal mode, 20% Opacity, 3px Blur.
   => The white circle on white background will be almost invisible, despite the black glow, which is very, very faint.

   • Export the artwork to PDF.
   • Open the PDF file in Acrobat : the white circle is… more

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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9. Toggling Layer Visibility now Lags Greatly with each New Layer Added after introduction of Search to Layers

   In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

   Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

   I'm using a - Windows 10 Desktop
   Illustrator v 27.6.1
   ASUS Laptop with 40 GB of RAM
   1TB SSD drives and plenty of scratch disk and page file space.

   Reproduction Steps:

   1. create a new Illustrator document 1920x1080
   2. create 100 new blank layers
   3. on layer 100 just create a very simple shape like a rectangle
   4. copy all 100 layers (so now there are 200 layers)
   5. drag the new rectangle (on layer 200) over and give it a different color
   6. now copy all 200 layers (so now there are 400 layers)
   7. drag the two new rectangles (on layer 300 and layer 400) over and give them a different color
   8. now copy all 400 layers (so now there are 800 layers)
   9. drag the 4 new rectangles (on layers 500, 600, 700 and 800) over and give them a different color
   10. now copy all 800 layers (so now there are 1600 layers)
   11. drag the 8 new rectangles (on layers 900, 1000, 1100, 1200, 1300, 1400, 1500, 1600) over and give them a different color
   12. at this point you only have 16 shapes (rectangles) each with a different color, but there should be 1600 unique layers in the document (the other layers are just empty and blank for simplicity of this example to to show that it is not the complexity of the art causing the issue)
   13. select one of the layers with the visible rectangle in it and toggle the visibility of that simple shape and note how it take many seconds for the visibility of that simple layer to change
   14. in MAY 2022 Illustrator build a document far more complex than this simple example had no problem toggling a layer like this in less than a second with over 2600 layers, but now in JUNE 2023 there is a noticeable LAG that starts happening to toggling layer visibility as early as only 400 layers in an Illustrator file

   I've attached an example file below so you can see how the final test file should look like in case of issues following the above instructions in order to see and test the bug introduced in the newer version of Illustrator.

   In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

   Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

   I'm using a - Windows 10 Desktop
   Illustrator v 27.6.1
   ASUS Laptop with 40 GB of RAM
   1TB SSD drives and plenty of scratch disk and page file space.

   Reproduction Steps:

   1. create a new Illustrator document 1920x1080
   2. … more
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   2 comments  ·  Layers  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Fixed in Beta 27.9 5. Please check if it works for you.

   At the test setup it now takes roughly 1 second to hide and show layers.

10. Can not "Save As" in Adobe Illustrator

    I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
    After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the first time I have experienced this. I can not figure out if this is a app problem or a system problem because this problem never happened until I upgraded to Sonoma. Any advise is welcomed.

    I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
    After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the… more

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11. 線ウインドウパネル上矢印選択のスクロールを操作するとフリーズ

    1.　Intel Mac 2019　Adobe Illustrator28.1.0
    2.　線ツールを選択し描写、矢印にするためウインドパネルで選択、
    スクロールバーを動かすと、カラーカーソル出現しフリーズ。
    3.　スクロールによる矢印選択ポップアップ内が移動することを想定

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    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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12. Tool window won't update content when clicking on a different tab

    This bugs seems to come on after a while of everything working normally.

    I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

    For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

    See video.

    This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

    I am currently using Illustrator 2024 version 28.0 on a 2023 Macbook Pro 14" running OS Sonoma 14.0.

    Quitting and relaunching Illustrator seems to fix it.

    This bugs seems to come on after a while of everything working normally.

    I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

    For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

    See video.

    This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

    I… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. Freezing when copying object

    Whenever I copy or cut an object (shapes, mostly) Illustrator freezes. Sometimes for 30+ seconds.

    Windows 10. 32GB memory. It only started doing this a few months back, and it's getting worse.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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14. Illustrator (still) cannot read TIF files.

    When can we remedy this? I cannot open or place a TIF file in Illustrator 27.6.1. The error message is the file is an unknown format and can't be opened.

    There are reports on this page still open from 2021. When will this be fixed?

    I have several TIFs from a museum to lay out for printing and I'm having to individually bring them all in to photoshop and export them as a different format.

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    3 votes

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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15. Arrow keys just stop working in Illustrator 2023 Mac

    Since the last update to 27.7 on my Mac (Monterey 12.6.7), the arrow keys just stop working, andI have to quit and relaunch Illustrator to get them to work again.

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Abnormal selection after executing an action in a script.

    According to the person in the know, this has been occurring since version 25.4; it was normal in 25.2.x.
    When an action to duplicate an object is created and executed by specifying the action in the script function doScript(), the execution completes with the duplicated object and the original object selected at the same time.

    Although it is logical to perform all processing in scripts, there are situations where it is unavoidable in the process.
    In addition, this is clearly an abnormal situation.
    We would like to see an improvement.

    Translated with www.DeepL.com/Translator (free version)

    〈にほんご / Japanese〉
    スクリプトでアクションを実行後、選択範囲が異常

    識者によれば、バージョン25.4以降で発生している。25.2.xでは正常だったとのこと。
    オブジェクトを複製するアクションを作成して、スクリプトの関数 doScript()でそのアクションを指定して実行すると、複製されたオブジェクトと同時にオリジナルのオブジェクトも同時に選択された状態で実行完了する。

    すべての処理をスクリプトで行うのは道理だが、工程上やむを得ない状況もある。
    まして明らかに異常な状態である。
    改善を望みます。

    According to the person in the know, this has been occurring since version 25.4; it was normal in 25.2.x.
    When an action to duplicate an object is created and executed by specifying the action in the script function doScript(), the execution completes with the duplicated object and the original object selected at the same time.

    Although it is logical to perform all processing in scripts, there are situations where it is unavoidable in the process.
    In addition, this is clearly an abnormal situation.
    We would like to see an improvement.

    Translated with www.DeepL.com/Translator (free version)

    〈にほんご / Japanese〉
    スクリプトでアクションを実行後、選択範囲が異常

    識者によれば、バージョン25.4以降で発生している。25.2.xでは正常だったとのこと。… more

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17. Enter key does not commit a change in a panel / dialog / field

    Transparency panel in Appearance window does not react on Enter in Illustrator 27.0

    After the latest update, this bug is spotted. In Appearance window -> Opacity panel (either stroke or fill) -> enter desired opacity -> hit Enter/CR -> no reaction (expected: apply value and close the Opacity panel). The TAB button however still works (the value applies). Other panels work as they should and react Enter correctly.

    OS: Mac OS 13.

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    20 votes

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    12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

18. Share for review don't show the correct link for the file

    1. I shared for review a number of files, each time creating a new link for each file
    2. Now when I open the files and click share it doesn't show the correct link for that file and I can't update the link.

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    5 votes

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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19. Pfadwerkzeug

    Das Pfadwerkzeug funktioniert bei mir nicht,es kann nicht angeklickt werden da es grau ist, es funktioniert nur das Pfadwerkzeug Vertikal jedoch benötige ich das "normale" Pfadwerkzeug. Arbeite am Laptop.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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20. アートボードの名前変更

    アートボードの名前変更の際、入力状態でショートカットキーによる言語の変更ができない。
    メジャーアップデート以前はできていました。

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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