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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Missing options panel for Object > Path > Simplify

    I am missing an Options Panel for Object > Path > Simplify. Illustrator chooses a random simplification and automatically applies. MacBook Pro, OS Catalina, Illustrator 24.0.3

    3 votes
    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  2. Black versions of color fonts are no longer accessible

    EmojiOne font B&W fallback version is no longer accessible in current versions of Illustrator. This is a crying shame! I am forced to stay with AI CC2015 because I need access to the black and white version of this font. Why would Adobe take away a perfectly useful variation of a font because it is a "color" font????

    3 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  3. Save File

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed…

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  4. Tools disappeared with update

    Tools disappeared. Pen add and minus points. No square with round corners.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  5. Stroke smaller than 1pt creating spikes/anomalies on the curve

    Illustrator 2020 24.0.3
    macOS Catalina 10.15.2

    Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

    Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

    3 votes
    1 comment  ·  Other...  ·  Admin →
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  6. Disappearing artboards in Illustrator 24.0.3

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public…

    3 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  7. Exporting to png creates corrupted png file.

    I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this…

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Can't place file on to artboard

    1. 10.14.6 and 24.0.2
    2. File > Place > Show Import Options > Place > Bug here... can not select multiple 'all' pages. Also, the fonts are not embedding from the placed file.
    3. Be able to have the option to select All or Individual Pages under Show Import Options.
    4. The selected page/s should be able to be inserted to the artboard with all links and fonts embedded.
    3 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  9. Ligatures in Baskerville URW

    Although ligatures appear on the Adobe Font Library website for "Baskerville URW" and are visible in the glyph panel, they will not update in Illustrator text object.

    3 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  10. Unknown Error on AI 2020 Launch

    Mac Mini Late 2012
    OS Catalina 10.15.2 (19C57)
    Adobe Illustrator 2020

    Launching AI 2020 Generates pop-up message (see attached)
    Click Okay and blank UI loads (see attached)
    Quitting AI 2020 generates same message.

    3 votes
    0 comments  ·  Launch  ·  Admin →
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  11. when you place a file, depending on how you click to place it on the artboard, appears just as a tiny dot, which you have to delete and go P

    Why not FIXING THAT so when you place it is placed the right size no matter how you lay it

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  12. Extrude not working as expected in AI 2020

    The extrude and bevel tool, is not working at all, compared to prior versions. Shading is not working, the full extrusion only works when adding perspective degrees to the bevel... It's all a broken mess, and the rotation tool is not working either. Rotating a square chops off a corners, puts it inside a mask, and needs to be pulled out of the layer to get the desired outcome.

    What happened?

    3 votes
    0 comments  ·  Tools  ·  Admin →
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  13. Doesn't Copy to new artboard NOR all artboards

    Doesn't work consistently when i try to copy and paste from one art board to another artboard. I need the shapes to be in the exact same spot on the other artboard, and not eyeball it.

    Same thing when copying to all artboards. Sometimes it just pastes off in the distance somewhere...NOT on an artboard.

    3 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  14. [Extendscript] SaveDlg Default Filename Bugged

    Hi there,

    I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.

    When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator…

    3 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  15. "In App" tutorials not actually In App

    When I click on these tutorials, nothing happens. When I called the help, they said there are only tutorials online.

    Why does this screen say "In App Tutorials" if there are only videos online? I'd assume that I could click on a tutorial option and it would walk me through the tutorial, similar to mail merge wizard. Or it would show pop up balloons with instructions on what to do, then I would do it.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  16. 27 Spot Colour limit

    We cannot record more than 27 spot colors in illustrator. I do a lot of pantone, but I can only record 27. I need to be able to save all colors in the color library.

    3 votes
    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

  17. NOT RESPONDING

    The program works fine whenever im doing line work for my portraits but as soon as I highlight it and merge it together the program starts acting really slow and not responding which makes it impossible to work

    3 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. Saving Bugs

    I can't save the file cause the saving windows just keeps crashing
    i can't close with out saving either

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. Straight lines don’t allow to add points to their centers / middles

    So, I created a square, changed the line brush with something else, and then cut the 4 corners with scissor tool. Then, if I select the add anchor point tool, and click in the EXACT MIDDLE of the newly created line (which I cut from the square), it will not allow me to do so. It's just saying you only can add anchor point on the path line.

    Please help me Adobe...

    3 votes
    1 comment  ·  Snapping  ·  Admin →
    How important is this to you?
    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is fixed in the latest Beta Build 29.5.0.15 — now straight lines allow to add a point at the center positions. Please check if this now behaves as expected and comment back.

    However, the team didn’t make it into the snapping feature requested in comments — to be able to snap to middles of any segment, curved or straight. If you need one, please upvote this split request.

  20. too slow and laggy, small edits also end up in not responding or hanging and crashes.

    After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.

    3 votes
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?
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