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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. Windows10のCCライブラリについて

    グループ名の入力および「現在のライブラリを検索」での入力において、日本語入力できず英語入力しかできない。

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  2. Try to lock a layer but won't get locked!

    Layers problem, I can lock it but in an instance it unlock itself! Really annoying. Every time I try to lock it keeps doing that. So the only way its to hit "lock the selection" command 2. Come on! Please fix the bug!

    2 votes
    1 comment  ·  Other...  ·  Admin →
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  3. Error en Librerias de Adobe

    Al abrir Adobe Illustrator la ventana de emergencia informa de este error: Error en /Library/Application Support/Startup Scripts CC/Adobe InDesign/idtk _ menu _ datan.jsx

    Adobe Illustrator versión 25.2

    Sistema operativo: macOS Big Sur versión 11.2.1 (20D75)

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  4. 塗りをグラデーションにするとオブジェクトに不要な線が出る

    添付ファイルの通りです。

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  5. Cannot place a bitmap TIFF into Illustrator (24.3 or 25.2)

    MacOS Catalina 10.15.4
    AI 24.3, 25.2

    I am unable to place any bitmap TIFF into the two latest versions of Illustrator. I tried two different versions of the file at two different dimensions and file-sizes.

    I get the dialogue: "Illustrator could not read the file [Filename]. Try replacing this with another valid link.

    I have never had this issue before. I tried a workaround wherein I open the TIFF directly in AI, and then copy/paste to my target file. However, the file is embedded and for large format work, this is not an acceptable workflow.

    Please help. TIA

    2 votes
    2 comments  ·  Images, Links  ·  Admin →
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  6. Unwanted bounding box

    I'm working on a
    MacBook Pro (Retina, 15-inch, Mid 2015)
    Processor 2,2 GHz Quad-Core Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    Graphics Intel Iris Pro 1536 MB

    Two bounding boxes appear in my .ai file they wouldn't have bothered me if it weren't for the fact that they distort the design on export.

    Looking forward to hearing from you.
    Best regards,
    Silvia Garofalo

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Video driver is not supported

    Windows 10
    Illustrator v 25.2
    Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
    What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?

    2 votes
    2 comments  ·  Launch  ·  Admin →
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  8. SVG Import damaged

    Windows 10 latest, Illustrator 25.2
    Importing a Svg vector city map, the street names are not rendered any more. The file works perfect in Inkscape and any Browser, but since some versions of Illustrator they are gone. Installing the latest available 24.3 version, the problem persists.
    Is there a download option for older versions since 24.3, since some versions before it worked over years.
    File upload doesn't seem to work here neither...

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. The pencil tool doesn't close the path when you draw small objects

    If you draw a small dot with pencil tool it will not close the path. That little circle under the cursor indicating that it will close the path never pops up. So now you have to zoom in if you want to draw small shapes and get a closed path.

    Changing the number in the "Close paths when ends are within:" doesn't do anything so that's not the problem. It's a new bug.

    This was no issue in CS6. You could hold "Alt" to close the path no matter how tiny shapes you were drawing.

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  10. Actual Size View not to depend on Artboard

    Actual Size View command (cmd+1) brings you to 100% Artboard view instead of 100% current view. If you are drawing way off any artboard, that command takes you to a completely different place from where you are.
    Instead, I expect this command to have the same result as typing 100% in Navigator window or double-clicking Zoom tool.
    I would also appreciate it if it respected the settings in Prefs>Selection>Zoom to Selection checkbox (currently the zoom box at the bottom of the window respects that, but the same box in Navigator panel doesn’t — which also looks like a bug).
    Thank…

    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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  11. Workspaces destroyed when unplugging laptop from second monitor.

    MacBook Pro (16-inch, 2019)
    2.4 GHz 8-Core Intel Core i9
    16 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 4 GB
    Intel UHD Graphics 630 1536 MB

    I work with two monitors. One is the desktop and the other is all of my open panels. When I unplug the second monitor from my MacBook Pro (or if it goes to sleep) it jams all of the open panels onto the one display and then SAVES the corrupted workspace. I’ve got over 20 corrupted workspaces at this point.

    When I plug the second monitor back in, it doesn't fix itself, it's…

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  12. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes
    3 comments  ·  Launch  ·  Admin →
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  13. Unable to paste into specific sublayer (Paste Remember Layers is unchecked)

    I am unable to paste copied items into a selected sublayer - they are instead pasting into the main layer.

    2 votes
    1 comment  ·  Other...  ·  Admin →
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  14. Illustrator reverts back to Style Elements instead of Presentation Attributes for svg

    BUG:

    Steps to reproduce:

    1. Open an SVG file.
    2. Save as; in the dialogue for CSS Properties select <Presentation Attributes>
    3. Continue working on the file, specifically by changing the art board size and other resizing activities.
    4. Save the file

    Expected:
    I expect that opening the file in a text editor will show that presentation attributes are used, such as fill=none

    Actual behaviour:
    The file now contains style elements plus layer names that were removed have been named to Layer 1

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Eye dropper is missing

    The eye dropper is missing since version 25.0.1
    I am currently on version 25.2. Please advise.

    2 votes
    2 comments  ·  User Interface  ·  Admin →
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  16. recolour artwork > color library > pantone ...

    You can no longer recolour your artwork to find the nearest matching pantone colour.

    2 votes
    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  17. Pencil tool fidelity issue when smoothing lines added anchor points NEW AI VERSION

    The pencil tool is not responding to the fidelity even if is 100% smooth it will add anchor points making the drawing really wobbly. I noticed this only happens on the new Illustrator2021 version running on Mojave 11.1. Seems to be a common issue currently See link below:
    https://community.adobe.com/t5/illustrator/pencil-tool-fidelity-issue-when-smoothing-lines/m-p/11754465#M259637 Im uploading a video showing the bug
    Why is this happening?
    Can this Bug be fixed?

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  18. Latest Version just quits on its own

    Luckily I was in front of my computer as it happened so I could save the current files that were open but without needing an update to Illustrator or the OS, the app suddenly just started a quit sequence on its own.
    OS is Mac 11.2 Big Sur. Illustrator Version: 25.1

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Pantone Connect

    Hi there,

    When trying to load the Pantone Connect Extension I see a black window instead of the swatches and other features of the extension. The only message I see is a purple link that says “reload plugin” which has no effect when I click on it. This was the case for the 2020 version when I tried it today, so I updated all my apps, thinking this might help. However, the same error occurs with the 2021 versions of Photoshop, Illustrator and Indesign. When I last used the extension in summer last year, it worked great… has there been…

    2 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  20. Kerning not working between first two characters of any word

    No matter what I do, I can't adjust the kerning between the first two characters of any word in illustrator. The rest of the word can be spaced just fine, just not between the the first two letters. Please help, this is sort of an essential duty of this software.

    Windows 10, Adobe Illustrator 24.2.3

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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