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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7716 results found

  1. Type

    After applying a Font "size" it will change automatically when I move my mouse. This is very annoying and a big waste of my time having to go back again and again to try to get a font size to "stay" at the value I set it at. This should not happen. Fix this Adobe!
    Mac OS 15.1

    2 votes

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  2. File>Save not saving newest version

    Since vr 24.1.1, "File > Save" automatically saves legacy versions of illustrator as the same legacy version. This means any files made pre this version all come up with this and I have to use "File>Save As" every time.

    Previously any file I worked with, I could use "File> Save" and it would save as the newest version of AI (maybe with the exception of very older file types like CS ones). Not sure if there's an option I can change to switch it back? As this is slowing my work flow.

    2 votes

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  3. Editing text with warp doesn't update

    Editing text that has a Warp effect applied does not update on screen or even in a saved PDF until the warp effect is turned off then on again in the Appearance panel. See the attachments where I have changed the bolded word 'egg' to a roman type weight. In the second warped screenshot it is still bold. This bug has only started since the very latest general release of Illustrator: v24.1. Occurs in MacOS 10.15.3 and in MacOS 10.14.6

    2 votes

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  4. Create New Document calculates height and width different

    When creating an document and select "millimeters" as unit, enter "352,78" as both values, then change units to "pixels" in AI 24 the values are then:
    "1000,01" px for width and "1000" for height.

    2 votes

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  5. Dimensions missing when dragging text corners

    When dragging the corners of text, the width and height dimensions stay at 0mm no matter how much I drag the size.

    2 votes

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  6. Arrowheads

    Latest update breaks 30 years of arrowhead usage and procedure.
    I don't want to scroll thru 40 different heads.
    It's not necessary to break what was working for decades.

    2 votes

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    1 comment  ·  Strokes  ·  Admin →
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  7. SAVING ISSUES IN 24.0.3

    Cmd + S does save but when you close it asks to save again. Is there a newer version available with this bug fixed? Are you already aware of this bug?
    Can't see any available newer upgrades on Creative Cloud app for Illustrator yet. Currently on 24.0.3 which is the latest available.
    Please advise.

    Thanks.

    2 votes

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  8. variables (data set) batch action

    I have an action that:

    1. selects "Next Data Set"
    2. Runs a recolour script to colour the artwork based on data set values
    3. Then "save as copy"

    When it is run once it works as expected and saves the current data set as a copy PDF and advances to the next data set. When the action is run as a Batch Action the action goes nuts! It advances multiple data sets values and saves as a completely different data set name. This wouldn't really be an issue if I had 10 or 20 data sets, but I have over 1000 -…

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  9. Blur effect not working in the second opened svg document

    When I open two or more svg files containing blur effect, Illustrator applies blur only in the first opened document.

    This bug has been detected on Windows 10 using Illustrator version 24.1.1.

    2 votes

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  10. Image Trace Bug?

    Every single image I trace and expand causes this effect. Is there a way to get rid of it?

    2 votes

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  11. Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    OS: macOS Catalina 10.15.4 Beta (19E234g)

    Repro steps:
    [1] Open Adobe Illustrator 24.0.3
    [2] Create a new project
    [3] Place a new text on the artboard
    [3.5] Install Jack's Candlestick Regular font (see attached)
    [4] Change the Font of the text to Jack's Candlestick Regular
    [5] File / Save a copy...
    [6] Format Adobe PDF (pdf)
    [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
    [8] Save PDF
    [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

    Expected: the document opens with no issues
    Actual: an error…

    2 votes

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  12. Illustrator 2020 on 4K monitor

    Has Illustrator been designed to work on 4K monitors with AMD GPUs? Because my experience is that it isn't; the performance is horrific. Same goes for InDesign and Bridge. Will this ever be addressed?

    Mac Pro 5,1; 10.15.3; 48Gb RAM; 12 core; M.2 drive; Sapphire Pulse RX 5700 XT GPU.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  13. Illustrator to PS Smart object updating broken

    Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)

    BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.

    Steps:
    1. Make new layer in PS. Right Click layer->Convert to smart object
    2. Right click PS layer->replace contents->select a multi artboard illustrator
    file -> select any artboard other than the first ->place as "media box".

    3. Double click smart object layer to open in illustrator. -> make any
    adjustment to…

    2 votes

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  14. Type on a path tool resizing causes crash

    I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

    2 votes

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  15. ⌘ + = Zooming Won't Work After Recent Update

    Since the most recent update 24.0.3 a couple days ago, the keyboard command to zoom in ⌘ + =, no longer works on MacBook Pro 2017 running Catalina 10.15.3 (both internal keyboard and bluetooth). Seems to be an Adobe issue as colleagues in my office are also experiencing the same problem which requires us to now use the Zoom tool. Note: the ⌘ + - combo to zoom out still functions for some reason.

    2 votes

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  16. Wrong fonts when importing PDF

    When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.

    2 votes

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  17. Add Select > Same / Object in right-click menu

    Could you please add the Same / Object drop-downs to the Select section of the right-click menu?

    2 votes

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  18. Artboard units do not follow what is set in preferences (v 24.0.3)

    Set units to be in inches, but Paragraphs palette shows fields in points.

    2 votes

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  19. Duplicating an Artboard with art on it and then Undoing it, causes crash

    if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.

    2 votes

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    Hi, Fernando, thanks for reporting the issue.

    Since we are not able to reproduce the issue in house, kindly provide the following information to nail down the issue further: the machine details, the Illustrator version with which the issue is happening, the test file, and test steps to help us reproducing the issue.

    It would be very helpful if you can provide the video recording to reproduce the steps. Kindly share the above details ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of mail.

    Regards, Pooja Garg, Illustrator Team

  20. 2 votes

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