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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. crash

    I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.

    1 vote

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    Are you by any chance saving it a network share over macOS 10.13?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  2. When I select file>new the pop-up comes up blank.

    This happens in all adobe CC apps, the basic start menu is blank. This is with the newest version of adboe CC. When I scroll the cursor over the blank screen it generates a pointer that would enable me to select the image which is not present. Again, this issue is in illustrator and premier pro. I have unistalled and installed CC twice to fix any install errors. this has not fixed the problems. Thanks in advance for any assistance.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Transformaton Pallet Y issue (bug?)

    When I tab through the transformation pallet to input the X and Y vallues. The Y always changes to something that seems random, always need to fill Y in a second time.

    1 vote

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  4. Some files (not all) print in a mirror image

    Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago

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  5. Send to back

    I am busy working on a big logo project on illustrator, using only one layer. I started filling up the art-boards and space available. However, after only using about a third of the available space the send to back feature wouldn't work. It would register the object as infront of the other object but it wouldn't show the object I placed infront.

    I am a 14 year old student at the International School Eindhoven.

    1 vote

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  6. 1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 4k scaling glitch

    When opening Ai on my pc with 4k resolution, a lot of the content on the menu page i off, and I can't resize them to see the rest.
    This is also current in the "new document" setup.
    Very irritating.

    1 vote

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  8. file dmage

    illstratrator cs3 user from south korea. some trouble occured.
    when open file, file damage window problem!!
    please answer me....

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Saves pdf as ai, and a lousy update.

    Today as I was trying to save out a pdf Ai would remove the name when changing folders, everytime. Then it saved a pdf with an Ai extension, but will only open as a pdf. Screwing all of my work because it saved the file as an Ai, instead of overwriting my changes. This entire update has been a **** big buggy dis-appointment and appears to have no added value.
    When will software mfg realize that people are tired of updates?

    1 vote

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  10. Frozen

    I am using Illustrator CC 2018
    Whenever I am working with type, if I want to change the kerning, the software gives the message in the attached file & completely freezes. I can't exit or do anything. I have to force quit the application in order to get it to work again, which makes me lose a majority of my work and then have to redo.

    1 vote

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  11. Blur effect not working due to an unknown error

    When I using blur effect and blur in drop shadow I am getting a popup as unknown error. I am using adobe illustrator cs6

    1 vote

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  12. Export to PSD

    1. Adobe Illustrator CC 2018
    2. Export in Illustrator as a PSD with retained layers
    3. Expected the same document to appear in Photoshop with all layers as it appears in Illustrator
    4. Some of the Vectors distorted as they were saving as a PSD
    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  13. All of the bugs I have dealt with in just one week!

    These are all the issues that I had this week. Solutions?

    1/31 Anchor points refuse to join
    1/31 Eraser not working
    1/31 While using shape tool to make a circle it changed to a square mid-creation.
    1/31 Resize handles not appearing while using direct selection tool.
    2/2 Cannot deselect by clicking, must choose deselect.
    2/2 Font names disappearing from font selection drop down.
    2/2 While image is selected, crop button has disappeared from the top bar.
    2/6 Crop disappeared again.
    2/6 Direct selection tool not allowing resize again.
    2/7 Crop disappeared again.

    1 vote

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  14. Random path shown at 315° angle on closed object

    Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
    I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Switching between color libraries

    When I am trying to switch between my different color libraries, it will not allow me to switch.

    I click and drag down to the library I want to switch to and nothing happens.

    1 vote

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  16. Bug: Object Coordinates Not Aligning with Page

    When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

    The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

    Details:
    * It happens when the group of objects on the layer is selected
    * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
    * A stripped down file where the…

    1 vote

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  17. Bizarre Issues with Fonts and Rendering; Creative Cloud

    Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6
    Suitcase Fusion 19.0.4 (6333)

    iMac (Retina 5K, 27-inch, Late 2015)
    3.2 Ghz Intel Core i5
    24GB DDR3

    I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

    Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

    Now…

    1 vote

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  18. New version randomly and continually changing position of endpoints

    I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).

    After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.

    Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing…

    1 vote

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  19. Stylize shows only one effect

    Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.

    1 vote

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  20. Sizes and coordinates get distorted in SVG export

    Adobe Illustrator CC on Mac OS
    I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
    I used the "Export as..." function with Decimals set to 2.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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