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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Measuring/positioning elements improperly includes shadow/effects

    It used to be that when you selected an object/element with a drop-shadow (or other effect), the measurements did NOT include the drop-shadow. HOWEVER, now they do and it's causing me lose-my-mind!!! To measure and or position ANYTHING correctly, you have to first turn-off the shadow (in the Appearance panel) then position/measure and THEN turn-on the drop-shadow!!! Seriously, this is an enormous time-waster. PLEASE, allow us to turn off the function where everything is measured-and-positioned by it's drop-shadow. PLEASE

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  2. Illustrator 2020 (24.1.1, windows 10) cannot open file

    Cannot open one of my illustrator files.
    Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
    thanks

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  3. Incompatibility with the App 'RightZoom'

    I was investigating a phenomena of very slow selection of objects and an unintentional motion of object to the cursor position although mouse is not pressed (object not dragged).

    I found, after a lot of test and eliminations that the problem was conflict with the app 'RightZoom' that allows Window Zoom while keeping menu visible, something that Mac normally does not do (menu line disappears, appearing only when mouse is pushed to the upper border). Once the app is shutdown or removed, selection goes back to normal - fast and stable.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  4. 3D Extrude and Bevel

    When I apply 3D Extrude and Bevel with cap set to 0 and surface set to no shading my image now has a background. Now I tried a few things to correct the image in 3D Extrude and bevel and the entire image is gone. The image frame is still there.

    This occurred after the latest update to Adobe Illustrator 2020 24.1.2

    1 vote
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  5. Transform Function not working.

    Hello, as I click on an object or path the edit anchor points, it is not allowing me to transform or rotate by hand. This has been occuring for the past couple of days.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  6. Line Segment tool sizing errors

    If I specify a line 1" long using the line segment tool, the resulting line size is incorrect. Please fix! Thanks

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  7. Brush strokes disappearing when exported

    Hello!

    I am completely new to illustrator and thought i would use this spare time to see if i could create my own new logo!

    I am trying to use a 'watercolour' brush stroke behind my text in two different colours which i have done successfully, however when i go to export my image, the brush strokes are appearing on the small preview image, but when the image is opened the strokes disappear. Is there something i need to do to be able to view these in large when exported?

    Thanks,

    Amy

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  8. Transparency

    When I select a line of type with the Type Tool it shows as 100% Normal Transparency, however if I select that same line of type with the Selection Tool it displays as Normal 100%. How is this possible?

    1 vote
    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  9. Fuzzy menu text

    Menu text is fuzzy in Illustrator v24.1.2

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  10. Cannot copy/paste Chinese font into Illustrator. Show box with X in it

    Cannot copy/paste Chinese font from PDF to Illustrator. Get squares with X's. Cannot change to a different font it defaults to MyriadPro. Also, I do not show Chinese under the Character drop-down.

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  11. windows 7 illustator v24 failed to save with new terms pop up box closing despite accepting.

    I had a pop up today saying must accept new terms and conditions for people under business accounts/ team plans - which I am not but I clicked accept anyway. It said you couldnt keep using it if not.

    The warning illustrator would close if closing the window I assumed meant if not accepting but nope - it closed - it gave me save dialog box cool i thought. except that the save out failed ive just got the part save .tmp file and my last lot of work all missing,

    I had to thebn restart it - relog in…

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  12. Cannot open Illustrator after updating to version 24.1.2. Windows 7 reports an error "missing VCRUNTIME140_1.dll". (The 24.1.1 is ok)

    Cannot open Illustrator after updating to version 24.1.2.

    Windows 7 reports an error "missing VCRUNTIME140_1.dll".

    (The older version 24.1.1 works fine after downlaoding.)

    1 vote
    2 comments  ·  Performance  ·  Admin →
    How important is this to you?

  13. AI CRASHING

    How about you guys fix Illustrator so it doesnt ******* crash. ***-pirates.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  14. page failed to load

    I cannot start a new file it says page failed to load and that's it

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  15. When I type space bar it deselects text field

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  16. MY ENTIRE FILE DELETED

    I've been working on something every important and Illustrator CRASHED. Deleted everything, even it was saved to a flash drive. I've even been working on it today and now it's gone. I am LIVID.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  17. new version doesn't work.

    when I click on New all I get is a black window with this code in the upper left hand corner: % CCXFNFTDIALOG_NAME , and no menus or anything

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  18. Saving recovered file causes Adobe Illustrator 2020 to quit

    Illustrator unexpectedly quit which created some recovered files upon the reopening of the application. When trying to save this file, Illustrator quit again. This keeps happening and I am unable to continue with my work.

    I tried updating Illustrator however the same issue is happening.

    Operating system: mac catalina 10.15.3
    Adobe Illustrator version 24.1.2

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. SVG bug with "use" element

    Steps to reproduce
    1. Open IllustratorBug.svg in Adobe Illustrator
    2. Open the same file in Chrome or Firefox browser
    Result: Illustrator displays the image incorrectly. See the attached files.

    Illustrator version 24.1.2

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  20. OS X 10.5.3 Illustrator loads up every time, with half my palettes off the screen. I can't access them or bring them back

    OS X 10.5.3 Illustrator constantly loads up with half my palettes off the screen. I can't access them or bring them back. This makes Illustrator pretty unsuable

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?
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