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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. Illustrator's Artboard does not update live

    I am on a 2017 MacBook Air running macOS Catalina (10.15.5). My Illustrator version is 24.2.1. I haven't seen anything else about this problem on here. After doing anything such as creating a pen stroke or trying to fit the artboard to the screen, the artboard will not update and will only do so once I have used the zoom tool in some fashion.

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  2. 2019 Mac Pro with AMD Pro VEGA II Duo Graphics

    I attached my AISniffer and computer configuration files from MacOS. This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

    These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

    It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  3. 2019 Mac Pro with AMD Pro VEGA II Duo Graphics

    This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

    These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

    It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

    MacOS Catalina 10.15.5
    2019 Mac Pro - MacPro7,1
    28-Core Intel Xeon W
    768 GB RAM
    2X AMD Radeon Pro Vega II…

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  4. Cannot deactivate "Embed ICC profile" in Asset Export

    When using the Asset Export panel, if you go into a JPG preset and uncheck "Embed ICC Profile" and then click "Save Settings", the setting will not save. It will always embed the profile. If you reopen that preset, the option is always checked. Any exported file does have the ICC profile embedded.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Illustrator crashes when opening AI file contains paths exported from Photoshop

    Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.

    1 vote
    0 comments  ·  Launch  ·  Admin →
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  6. Save dialog Format pop-up not accessible

    Since the addition of the 'Save Adobe Cloud Document', once in a while the Format pop-up menu is not responsive - can not choose a format.
    Other buttons work, but Save Adobe Cloud Document and Format: are dead.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. during creation of new document is lacking with centimeters or millimeters in the drop down menu

    during creation of new document is lacking with centimeters or millimeters in the drop down menu, please add or fix the bug, thanks

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
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  8. Script Running Actions Skips Alignment

    Version 24.2.1

    When using a script to initiate an action, the action is skipping the alignment to artboard steps.

    This worked perfect in earlier versions

    1 vote
    1 comment  ·  SDK and Scripting  ·  Admin →
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  9. Unable to use 'Place...' command in Adobe Illustrator v24.2.1

    MacOS Catalina 10.15.5
    Adobe Illustrator v24.2.1

    1. Select 'Place...' from File menu
    2. Wait for browse window to load
    3. Nothing happens
    4. Unable to place a file on the artboard
    1 vote
    0 comments  ·  Other...  ·  Admin →
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  10. Close All shortcut (⌘+option+w) crashes illustrator 24.2.1 on Mac.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  11. illustrator unexpectedly quits and does not reopen the project i was working on.

    illustrator constantly crashes and then when i try to reopen it my unsaved project i was working on is now gone if it happens again im more than likely going to smash my ******* computer and send it to you in a box asking for a new one since you can't seem to fix your software

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  12. Pathfinder Merge option creates a Trim and NOT a Merge

    I am trying to merge two shapes using the Pathfinder > Merge option. Instead of creating a single merged path, the result is the same as a Trim. See attached before and after images

    Both paths have the same fill, outline, and transparency properties. Neither path is part of a Group or Compound shape.

    I have also shut down and restarted Illustrator and also my computer and still get the same outcome.

    I can work around this with manual work, but this tool should be working.

    Thanks for your attention to this issue :)

    I am using:
    :: Windows 10…

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  13. Can't create artboard from rectangle - Illustrator 24.2

    That's all. It says that it can't create artoboards from rotated rectangles or masks. It's a freshly created rectangle.

    This version of AI seems to be very buggy.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  14. A layer name with Emoji brakes a layer window

    When an artwork contains a layer whose name has emoji such as 👍, a layer window is broken. Interfaces (Eye or lock icons, thumbnail or name) of several layers or groups will disappear and lost controlled. Fortunately, I knew which layer name has emoji so that it has been recovered by deleting the emoji.

    version: Illustrator 24.0.2 with Windows 10 x64

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  15. Password Protection in PDF file disappears after changes and saving a PDF file

    When we password protect PDF in Illustrator the Password protection disappears if we make some changes and just save the file without put in the password again. Same if we open an pdf file with password protection, make changes and just save the file the password disappears. We didn't need to put in password eveytime when we saved the file after put in a password on earlier version. Is this something wrong with the new version or shall it be like this? Please put back old function or make a pop up box that ask for password if the file…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  16. Not sure but it's happening

    Adobe Illustrator 24.2 64-bit
    Windows 10 Home

    So I thought it was my corsair scimitar pro was the problem, but outside adobe, my mouse seems to work fine.

    the issue is, when I work in illustrator, my mouse acts like I released my left mouse button. So for example, when I'm making a rectangle, it sometimes randomly stops making the rectangle like I release my button. Or when dragging it releases.. anybody having this issue?

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  17. Rotate tool

    in Illustrator 24.2 the rotate tool often seems to default back to random numbers now instead of to the last used or something that might make sense (eg 90). eg 93.24

    1 vote
    3 comments  ·  Other...  ·  Admin →
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  18. SVG files not properly being displayed in Adobe Illustrator

    SVG files are not opening properly in Adobe Illustrator. I can open them in browsers or in Inkscape with no issue. When I open them up in Adobe Illustrator, they are rendered and displayed incorrectly.

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  19. 0.1 degree tilt.

    If you draw a square with the Rectangle tool, it is tilted by 0.1 degrees. The same thing happens with the Circle tool.
    Is this a bug?

    1 vote
    2 comments  ·  Tools  ·  Admin →
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  20. Live paint paths not updating

    Since update 24.2, amending in a path will intermittently not update with live paint. The path will have moved, but the art will visually remain as it was. This especially happens with the curvature tool, and less often (but sometimes) with the pen tool.
    I have real-time drawing turned on, as I did in my previous version.

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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