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Artboards with the same number / missing number

In the artboards menu, two have the same number, and so one cannot access or export one of those two artboards (see the attached photo, with two artboards labeled "9")

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Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded  · 

The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


1. Open Task Manager

2. In Details tab, locate 'Illustrator.exe'

3. Right click it and choose 'Create dump file'

4. Wait until the dumping process is complete and click 'Open file location' button

5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


This will help provide necessary clues to locate the source of the problem. If you are a Mac user — please ignore this message.

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  • Anonymous commented  ·   ·  Report

    My file has 40 artboards, the numbering of them gives two #34's and skips #33 completely.

    When I export my artboards to PNG's or save as PDF pages, it only saves the first #34 (which should be #33), while the second #34(the real #34) gets skipped.

  • Stefania commented  ·   ·  Report

    Hi Nitish,

    Thank you for looking into this. The file can be found here:
    https://www.dropbox.com/s/4zzzuk43glay5rs/Holidays%202017_SC.ai?dl=0

    The problem doesn't appear when I open it now. Unfortunately I can't remember what I did when I was working on the file that triggered that odd numbering. It was just a visual bug as I remember well that there were no issues exporting the artboards.

    I hope this helps. Let me know if you have any more questions.

    Thank you,
    Stefania

  • Liz commented  ·   ·  Report

    I also have this problem on all documents over 65 artboards.

  • Stefania commented  ·   ·  Report

    I have a document that consists of 75 artboards but the numbering on the left shows two artboards with the same 66 number instead of artboard 65 followed by artboard 66. However on export, exporting artboard 65 Illustrator exports it normally. So it's just a visual bug.

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