782 results found

1. Illustrator freezes - must close using Task Manager

   Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

   The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

   current solution: revert back to older version of windows 10.
   ideal would be: adobe fixing issue

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. graphic style library don't load at startup

   Hello,

   Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

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   Under Review  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue is reproducible with a user-defined graphic style library, Illustrator team is reviewing this issue for the fix.

4. Charts and Graphs: x-axis number values shift when revising data in a bar graph

   When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

   • 

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5. Copy and paste

   I'm having problems with copying and pasting any object. Every time I need to undo the action and copy again the same object to be able to paste, because the first copy/cutout, that shows me the action actually exist, the program does not allow to paste the object.

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6. Cannot copy from one layer and. paste to another....

   After the latest update, copy and paste between layers is wonky. If I copy an item from one layer, it will only paste back into that layer. If I make the source layer hidden and try to paste, I get the "attempting to paste to locked/hidden layer" warning. I can select an object, then drag the small box that shows up in the layers panel to a new layer, but this is a bit awkward....

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This behavior is most probably cause by Paste Remembers Layers option, accessible in the Layers panel’s flyout menu.

   When it’s enabled, Illustrator tries to paste copied objects into their original layers.

   If the option it disabled, but it still does not work as you want it to, please reply back.

7. 環境設定の変更ができません

   バージョン26.5

   9/12アップデート。
   環境設定を開くと添付のようにメニューのみ表示されて、項目が表示されません。ウィンドウを広げることもできないです。

   •  

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   AdminPCM Miyuki (PCM, Adobe Illustrator) responded

   西名慧美 さま

   Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

   お使いのオペレーションシステムは、Mac OS X 10.15.7とのことですが、こちらのページにて、Illustrator の必要システム構成を今一度ご確認をお願いいたします。

   https://helpx.adobe.com/jp/illustrator/system-requirements.html#macos-sys

   ちなみに、最新版のMacOS12.5ですと、環境設定は問題なく動作しておりました。

   お手数ですが、ご確認の上、また何かございましたらご返信のほど、よろしくお願いいたします。

   引き続きどうぞよろしくお願いいたします。

   Illustratorデスクトップ版チーム

8. Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"

   Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
   Then import the text file as a tab delimited data file in a spreadsheet of your choice.

   In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

   Look down the rows and at the menu commands...

   Expected behaviour:
   Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

   Actual behaviour (on both Mac and PC) in Illustrator 26.0.2:
   In the exported text file, entries under 'Tools' are tab delimited. However, entries under 'Menu Commands' have no delimiter. In the spreadsheet, the result is the shortcut is in the same cell as as the command name.

   Impact: the file is useless... or I have to manually add tabs between each Shift, Alt, Ctrl, Cmd, Opt and F string. I can't easilly talk to our users accross Mac and PC about the shortcuts they should use for a given tool or command :(

   Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
   Then import the text file as a tab delimited data file in a spreadsheet of your choice.

   In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

   Look down the rows and at the menu commands...

   Expected behaviour:
   Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

   Actual behaviour (on both Mac and… more

   4 votes

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9. [Bug] Copy and paste broken - Unable to paste text without losing formatting, unable to paste shape+text

   Hi there,

   The copy and paste function within AI seems to have broken. This started a few days ago. I don't think there was a software update. No new software/hardware changes on my end either.

   Operating system: macOSX v11.4
   MBP (13" M1, 2020)
   No clipboard enhancements/plugins/apps

   Version of AI (Desktop): 25.4.1 and 25.3.1

   Steps:
   Scenario #1:
   Copying and pasting a shape with text, within the same artboard
   Result: Shape does not get pasted, text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.

   Scenario #2:
   Copying and pasting text, within the same artboard
   Result: Text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.
   Same results using both Keyboard shortcuts, or via the Edit menu

   Repeating Scenario #1 and #2 with:

   Paste in Front

   Paste in Back

   Paste in Place

   Returns the same results: No shape pasted, text becomes unformatted point type.

   Other observations:
   Same results using Keyboard shortcuts, or via the Edit menu
   Makes no difference if shape and text are grouped or ungrouped.

   Copying and pasting a shape alone does work (somewhat), but the positioning is somewhat unexpected.

   Paste in Front/Back/Place result in the shape being pasted elsewhere on the artboard.

   Very rarely, the pasting works (fluke) like in 1:05 of the screen recording

   I have tried the following:
   - Reset and deleted preferences
   - Uninstalled and reinstalled (25.4.1)
   - Uninstalled and reinstalled rolled back version (25.3.1)

   Edit - my screen recording may have been too large, let me get it up somewhere else.

   Link to screen recording: https://streamable.com/qb44os

   Pardon the length, I was just trying to exhaust the various possibilities.

   Hi there,

   The copy and paste function within AI seems to have broken. This started a few days ago. I don't think there was a software update. No new software/hardware changes on my end either.

   Operating system: macOSX v11.4
   MBP (13" M1, 2020)
   No clipboard enhancements/plugins/apps

   Version of AI (Desktop): 25.4.1 and 25.3.1

   Steps:
   Scenario #1:
   Copying and pasting a shape with text, within the same artboard
   Result: Shape does not get pasted, text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.

   Scenario #2:
   Copying and pasting text, within the same artboard… more

   4 votes

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10. Plug-in: UxpExtension.aip missing and needs deleting or updating??

    Illustrator 2021
    macOS Big Sur 11.5.1

    Can anyone help? I cannot find this plugin to delete it??

    •  

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11. long anchor point curve when zoomed in

    Windows 10
    25.3.1

    I used the Object > Expand on a stroke path I created
    When I zoom in to like 12750% or more, I see this long pen line that doesn't connect to the next anchor point, but when I zoom out it disappears like it was never there.
    It's nothing much, but it is annoying to keep seeing when I work.

    • 

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12. 表示拡大時にグレーアウトする

    macOS Catalina 10.15.7
    Mac mini (2018)
    CPU／Intel Core i5 3GHz
    メモリ／16 GB 2667 MHz DDR4
    Intel UHD Graphics 630 1536 MB
    Adobe illustrator 2021(25.3.1)

    GPUレンダリングはOFF

    画面表示を拡大時（拡大率はまちまち）にグレーアウトする。
    縮小していくと、グレーアウトは直ります。
    会社の同じ環境の人も、同じ現象が起こっています。

    4 votes

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    再現ファイルのご提供、および追加情報のご提供により、画面表示のグレーアウト現象を再現確認いたしました。

    ・使用マシンが Intel Mac
    ・環境設定の GPU パフォーマンスが無効
    ・複数ドキュメントを開いている
    ・開いている2番目以降のドキュメントで 1200% 以上にズームする

    上記のすべての条件が揃うと再現されますが、ズームアウトすると表示が戻ります。
    また、GPU パフォーマンスを有効にするほか、単一ドキュメントを開いてでの作業で現象を回避できます。
    この現象は、M1 Mac（M1 ネイティブ、および Rosetta 起動）では再現しません。

    今後、詳細な検証作業を行います。
    情報のアップデートがありましたら、こちらでご報告いたします。
    よろしくお願いいたします。

    Illustrator チーム

13. Color settings Reversing to default

    AI is constantly reverting back to a default color setting "Emulate Adobe Illustrator 6.0". Even after im made changes, saved the settings and pressed okay. When I quit the app and relaunch it, i lose my setting.

    This started after I updated Illustrator on March 9, 2021. Im running version: 25.2.1

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14. AI2Key plugin not showing when exporting

    Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

    The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible to fix that? As a work around I also installed in my computer the previous version of Illustrator v24.3 that, so far, recognizes the plug in and works perfectly.

    No attached info.

    Thanks
    Information on the plugin here:
    https://www.christianholz.net/keynote_utilities.html#ai2key
    Thanks

    Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

    The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible… more

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15. units won't convert for ruler

    I converted the units in my preferences to inches however the ruler kept displaying cm regardless.

    4 votes

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16. Open-Recent error "file does not exist"

    Doing a File Open Recent File is giving me an error "File does not exist", I have worked on the project for good number of hours and now I have to work all over again. Do you have an idea on how to retrieve back the file?

    OS: Windows 10
    Steps: File->Open Recent Files->Click the file name
    Expected: Opened file
    Actual Result: File does not Exist pop up message

    4 votes

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17. Objects locked

    Objects become locked in place for no reason - no obejct is set to lock.
    This happens randomly when working with objects / shapes / strokes.

    The only way to get rid of the issue is to restart Illustrator.

    4 votes

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18. Scaling Issue in large canvas Illustrator 24.2.1

    When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS Catalina 10.15.5. But I am able to duplicate this issue on a PC as well running Windows 10 Pro.

    When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS… more

    4 votes

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19. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.

    Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.

20. "Don't show again" check box

    "Don't show again" apparently means show every d*mn time.

    Checking the box never works. Why?

    And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.

    Fix your sh*tty program and make it as good as it was before CC.

    4 votes

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