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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. units won't convert for ruler

    I converted the units in my preferences to inches however the ruler kept displaying cm regardless.

    4 votes

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  2. Open-Recent error "file does not exist"

    Doing a File Open Recent File is giving me an error "File does not exist", I have worked on the project for good number of hours and now I have to work all over again. Do you have an idea on how to retrieve back the file?

    OS: Windows 10
    Steps: File->Open Recent Files->Click the file name
    Expected: Opened file
    Actual Result: File does not Exist pop up message

    4 votes

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  3. Image trace does not allow to use your own colour palette

    Under advanced image trace, now when you use the dropdown palette and select 'Document library' and then select your own limited colour theme in the dropdown below, it makes no difference at all (even though it takes time re-rendering the image).

    This used to work really effectively, but I've had these issues for some time.

    I'm on the latest version of Illustartor 2020 (ver 24.2.3)

    I've attached a screengrab so you can see the colours are not being used!

    4 votes

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  4. Objects locked

    Objects become locked in place for no reason - no obejct is set to lock.
    This happens randomly when working with objects / shapes / strokes.

    The only way to get rid of the issue is to restart Illustrator.

    4 votes

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  5. align panels

    macOS Catalina 10.15.5
    illustrator 24.2
    aligning panels with a figure
    align panels to the left
    panels aligned to the right

    4 votes

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  6. "Don't show again" check box

    "Don't show again" apparently means show every d*mn time.

    Checking the box never works. Why?

    And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.

    Fix your sh*tty program and make it as good as it was before CC.

    4 votes

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  7. Changing units doesn't change anything

    Changing units doesn't change anything.

    Working in pixels but values show millimetres.

    This BUG (not an idea) comes and goes with each iteration.

    This is meant to be professional software—why are basic things like measurement and colour consistency so useless?!

    4 votes

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  8. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes

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  9. Activating fonts in Illustrator takes to long

    The process of activating fonts in illustrator is taking way too long. Is there a way to make the process faster?

    4 votes

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  10. Grouped Objects Resizing Errors & Inconsistency

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their…

    4 votes

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  11. Pathfinder precision needs to be addressed

    Why is the pathfinder tool imprecise in the latest version of illustrator? It leaves trash behind, creates extra nodes, distorts what were precise shapes, and just doesn't work like it once did? What gives Adobe?

    Here is one example....of what happened when I used the unite function. Why can it not create a perfect circle? How did you break the tool. Stop adding **** to your programs and fix the problems, PLEASE.

    Feel free to contact me directly. Please do. Do something...

    4 votes

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  12. Rotate tool dialogue box won't appear

    After selecting the rotate tool, rotate dialogue box won't appear.

    a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.

    4 votes

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  13. Can't open files from Windows File Explorer

    Files will no longer open from Windows File Explorer. Double clicking on file names does not work, dragging them into Illustrator does not work. Only the menu FILE > OPEN works. Please fix this.

    4 votes

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  14. Expanding a Live Paint Object Changes Dimensions

    Reporting a very frustrating Illustrator bug that has been there since version CS6 at least.

    There is a bug concerning the Live Paint tool. Live Paint objects need to be expanded most of the time to develop them further in Illustrator. However, after expanding, the dimensions of the shapes get distorted and this renders the Live Paint tool completely useless for precise drawings or illustrations.

    I hope something can be done to eradicate this bug as it extensively hinders workflow of many projects that need to be developed with Illustrator.

    Thank you.

    P.S. The same happens not only with imported…

    4 votes

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  15. Welcome screen not opening

    The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

    4 votes

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  16. Direct Selection Tool not showing bounding box

    Hi,
    When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
    I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
    It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.

    I'm using the latest release - 23.0.1 on windows 10 (updated).

    Thanks
    Ori Manor

    4 votes

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  17. Excel graph conversation doesn't work on a Mac anymore

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF…

    4 votes

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  18. Basic or Advanced setting for toolbar does not work everytime I open Illustrator.

    Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!

    4 votes

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  19. tab

    Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.

    4 votes

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  20. illustrator 2018 crash

    illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.

    4 votes

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