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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Overprint black does not record in action in CC2018

    In CS6 it was possible to record the properties of the Edit > Edit Colors > Overprint Black command into an action.

    In CC2018 (22.1) this is no longer possible and would appear to be a bug.

    4 votes

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  2. illustrator 2018 crash

    illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.

    4 votes

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  3. Unselctable and undo glitch

    When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.

    Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.

    Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens…

    4 votes

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  4. Bad precision of the mouse/cursor

    I am using Illustrator CC2018 on a MAC OX Sierra.

    There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
    This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
    Am I the only one experiencing that ?

    4 votes

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  5. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    4 votes

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  6. Charts and Graphs: x-axis number values shift when revising data in a bar graph

    When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

    4 votes

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  7. Actions

    When action is created to change line to eg. Dash 20pt, Gap 20pt, Align dashes to corners and path ends and action is run on a file, Illustrator changes only Dash size and ignoring the Gap size and aligment of dashes.
    Another action crated to scale all in a file disproportionaly and action is run, it does not scale disproportionaly - ignores disproportion values.
    Actions cannot be trasted (used to be very good in pre CC version).

    4 votes

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  8. Info panel useless for graphs

    [Illustrator 25.0, Windows 10 Enterprise]
    When using Group Select tool to select an element within a graph, the Info panel shows nonsensical values (e.g. W: -2730p6 H: -2730p6 ). Since the Transform panel has never shown values for graph elements (grayed out, 0 and 0), we relied on the Info panel to check the size of graph elements.
    We use Illustrator exclusively for graphs, and this bug makes it impossible to follow our sizing standards.
    This is an ongoing bug, every graph, every element of it, all the time.
    Please fix the Info panel, or better yet, make the Transform…

    3 votes

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  9. COPING ISSUES

    When I copy something and the I try to paste it there is nothing in the memory buffer.It happens all the time with my colleagues too.Please fix it
    Best Regards
    Stoycho Yordanov

    3 votes

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  10. Illustrator 2021 - Restart Illustrator to auto-recover files doesn't work

    Illustration 2021 25.0.1 version constantly crashing.

    On restarting Illustrator app auto-recovery process doesn't work - It doesn't open up the unsaved files with the Recovered suffix as on previous versions.

    3 votes

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  11. Artifacts when working with "pixel preview" and cmd+0

    MacOs Catalina 10.15.7
    Illustrator 25.0.1

    When i working with Pixel preview and zoom in/zoom out (all ways: opt+mouse wheel, cmd++/cmd+- and cmd+0) artboard - it displayed incorrectly.
    Switching Pixel preview of and on dispays graphics correctly.

    If i disable "Display print size at 100% zoom" it works correctly with opt+mouse wheel and cmd++/cmd+-, but cmd+0 still works with artifacts.

    If i enable "Display print size at 100% zoom" again it still working correctly only with alt+mouse wheel and cmd++/cmd+-.
    (Turning off GPU don't help with this problem)

    I test this bug on my friend's macbook with same result.

    Video:
    https://youtu.be/xpy9-pN7SEc

    3 votes

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  12. CC 2021 freezing on or right after start after working just fine for 3 weeks

    Hello,
    I worked for 3 weeks just fine with PS, AI and InDesign (all CC 2021) and then one evening the applications won't open again. They are freezing when starting up or crashing right after the start. I have changed nothing on my system, have installed no new software or anything I could imagine causing this behavior. Looking for help I browsed the internet and found that for many people only reinstalling the CC2020 applications helped. So I did that because I had work to finish. I think Adobe is not doing enough to help those many designers who report…

    3 votes

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  13. when dragging guides it disappears, please fix it.

    when dragging guides it disappears, please fix it.
    Adobe illustrator 2021 v. 25.0
    macOS Catalina

    3 votes

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  14. This operation cannot complete because there isn't enough memory (RAM) available.

    i'm getting this message "This operation cannot complete because there isn't enough memory (RAM) available." I have 64GB Ram and NIVIDIA RTX 3090GPU , it happens when I tried to rotate a shape that has "free from gradient" and inner glow effect with clipping mask.

    I'm using AI version (25.0)

    3 votes

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  15. Open-Recent error "file does not exist"

    Doing a File Open Recent File is giving me an error "File does not exist", I have worked on the project for good number of hours and now I have to work all over again. Do you have an idea on how to retrieve back the file?

    OS: Windows 10
    Steps: File->Open Recent Files->Click the file name
    Expected: Opened file
    Actual Result: File does not Exist pop up message

    3 votes

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  16. Decimal points added to values - Precision issues

    I am operating on Windows 10 and just updated to Ilustrator 24.3.

    I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The…

    3 votes

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  17. Select > Object > All Text Objects incorrectly selects hidden/locked grouped text

    Windows 10
    Illustrator 24.2.3 (64-bit)

    Select > Object > All Text Objects incorrectly selects hidden/locked grouped text.

    This causes two issues:
    1. hidden/locked groups of text shouldn't be selected at all by this command. (It won't actually select a hidden group of text if the TextFrame(s) inside the group are also explicitly hidden individually).
    2. In a case where everything is unhidden/unlocked, this command selects the GROUP of TextFrames, not the TextFrames directly. This command will actually correctly select TextFrames in a group directly if there is another type of object sharing the group, like a pathItem, for some strange…

    3 votes

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  18. Objects locked

    Objects become locked in place for no reason - no obejct is set to lock.
    This happens randomly when working with objects / shapes / strokes.

    The only way to get rid of the issue is to restart Illustrator.

    3 votes

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  19. Scaling Issue in large canvas Illustrator 24.2.1

    When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS…

    3 votes

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  20. Keyboard increment setting bug

    Illustrator 24.2.1
    Mac OS 14.6 iMac Late 2015 27"

    Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.

    UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points.…

    3 votes

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