Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
773 results found
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Placed AI file in Photoshop as smart object won't launch Illustrator to edit anymore
Using Windows 10 Pro Version 10.0.17134 Build 17134, Illustrator 23.0.1, Photoshop 20.0.0
With both Illustrator and Photoshop open, do the following:
1. Create a file in Illustrator (1 rectangle)
2. Save as .ai file, compatible w/17+, Create PDF compatible, Embed ICC Profiles, Use Compression
3. Make new Photoshop file
4. Place embedded & navigate to .ai file
5. Open as smart object (page)
6. Commit transform
7. Double-click thumbnail icon to edit in Illustrator
8. Get the following error, " Could not edit original smart object because the application which created the smart object could not be launched."3 votes -
Transparency in indexed images is not supported by Illustrator
If you place an indexed image (linked or embedded, it doesn't matter) that has transparency, the transparency is always drawn as white.
Workaround:
If you convert the image to RGB and re-place; transparency is rendered properly. The main problem is that many users will not be aware of the difference between indexed colour images and the alternatives.3 votes -
Some Dashed Lines make Ai crash
When typing these values in the Dashed Line fields:
0 2 0 2Ai crashes immediately, without a warning.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Dynamic Symbols don't move when direct selecting.
If I drag a selection box around a static symbol and then move it - it moves as expected. If I do the same with a dynamic symbol - it's broken.
Definitely need this to work for my workflow. Thanks!
3 votes -
Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)
The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
I have to force quit, no other way to get around.
So I switched back to Version 22.01 - everything working fine and smooth again.3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Shortcuts not working, update cc 2018
I was using CC fine the other day, and now I've updated to the latest version (2018) none of my shortcuts are working, only the space bar works for moving around - very frustrating since it takes away my whole workflow and adds loads of time to creating something very simple!
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC 2018 (Mac) error message after quitting program
Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.
3 votes -
I have the latest Illustrator CC 2018, it Lags horribly moments after launch and then crashes, I can't get work done, I have the latest imac
I have the latest Illustrator CC 2018, it Lags horribly moments after launch, Freezes and then crashes, I can't get work done, I have the latest up to date imac with 32GB of Ram.
Illustrator cc 2017 was perfect, 2018 is a nightmare!
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Difficulty editing Adobe Stock vector images
It's been a struggle to make changes to some of the vector images downloaded from Adobe Stock
2 votes -
Copy & paste error ID -108. Can’t copy objects. There isn’t enough memory.
Happens multiple times a day. Have to reboot each time.
MacOS Tahoe 26.5.22 votes -
Illustrator 30.7: "Error reading linked file" after using Generative Expand on linked PNG images (reproducible in new documents)
I found a reproducible issue in Illustrator 30.7 related to Generative Expand.
Steps to reproduce
Create a new Illustrator document.
Place a linked PNG image.
Use Generative Expand.
Save the document.
Close Illustrator.
Reopen the document.Expected result
The document opens normally.Actual result
Illustrator always displays:"An error occurred while reading the linked file..."
After clicking Ignore, the document opens normally and Illustrator briefly displays:
"Links have been updated."However, the same error appears every time the document is reopened.
Additional tests performed
Reproduced in a completely new document.
Updated Illustrator to version 30.7 → issue remains.
Re-linked the…2 votes -
Un-tabbed document (i.e. dragged out of application frame) jumping to font
Mac OS Tahoe 26.5.2
Illustrator 30.6Fairly recent issue following a Mac OS update.
I have a number of documents open/tabbed in the application frame.
I drag one out of the application frame in order to work on it while conveniently being able to view another document in the application frame behind.
I click on the document in the application frame to make an adjustment and the un-tabbed document jumps in front.
Repeatedly clicking the document in the application frame does eventually give it focus but the un-tabbed document will always randomly jump to the front without me clicking anywhere…
2 votes -
効果メニューのグレーアウト
Mac OS 26.5.1のメニューバーの効果メニューがグレーアウトし選択できない。
アピアランスパネルからはグレーアウトなく選択可能。
最新の30.5.1でのバグだとおもわれます。
前バージョン30.4にダウングレードしたところ解決。2 votes -
Bug de l'outil "Cote"
Bonjour, j'aimerais vous soumettre un bug que je rencontre depuis quelque temps. Quand j'ouvre les "options de l'outil cote" et que je veux changer des parametres ( le plus souvent, cela se produit quand je veux changer la mise à l'échelle ), cela fait crashé illustrator, 9 fois sur 10, obligé de redemarrer illustrator, (de temps en temps, cela se debloque au bout de 10min).
Merci d'avance.
2 votes -
Illustrator asked for my location... not sure this is a bug but it's concerning
It's bad enough that Adobe has moved to a subscription model and is putting AI in everything, but now Illustrator just asked for my location. I'm trying to maximize my PC's performance by turning off all the extra bloat. Does Illustrator really need to know my location?
2 votes -
My subscription keeps flagging that two people are using my account
I'm a small business and have always used Adobe products on two computers. On one computer I mainly use Illustrator and Photoshop, and on the other I mostly view PDFs or make minor updates. Sometimes I have several PDFs open while working. Now my subscription keeps flagging that two people are using my account, and days later I get logged out, which complicates everything. Because of this, I've reduced it to only one computer signed in and now use Chrome and other non-Adobe applications to view and update PDFs. At $799 per year, and likely increasing, its just not worth…
2 votes -
App crash while using pen tool causing total file loss
I had made a copy of the file attached and drew it for hours. And suddenly when using the pen tool the whole app crashed and caused me to lose 8 hours of work. Extremely disappointed.
2 votes -
SVG files won't open in Illustrator 2026. Works in earlier versions (tested in 2024)
SVG files won't open in Illustrator 2026. I can open them in Illustrator 2024, and paste them into 2026. But opening the file in 2026 results in a totally blank artboard. Perhaps the parse is broken? Something got worse between these versions...
2 votes@JP Flexner - we would need preferences from your machine. See the comment from me for details.
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Absolute mode in Transform Each gives inaccurate dimensions
For the new "Absolute" option in the Transform Each window, I expected it to be able to scale objects with strokes to exact dimensions when the "Scale Strokes & Effects" checkbox is unchecked.
With the checkbox checked, everything works as expected. However, users also need to scale an object while keeping the stroke unchanged, yet still achieving an exact target width or height (a common need for icon designers, for example).
As you can see at the start of the video, the original size is 74.1971 pt in Transform Each. We then instruct it to become 50 pt, and the…
2 votes -
“Split Into Grid” creates a single live grid object now instead of independent paths and it's awful.
Recent versions of Illustrator changed “Split Into Grid” to create a single live grid object instead of independent paths. This completely breaks established illustration, print, and production workflows (stickers, dielines, laser cutting, icon sheets).
Please restore the previous behavior or add a preference/checkbox to output individual paths by default. Illustrator is an illustration tool, not a layout app.
2 votes
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