Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
781 results found
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Illustrator CC 2018 (Mac) error message after quitting program
Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.
3 votes -
I have the latest Illustrator CC 2018, it Lags horribly moments after launch and then crashes, I can't get work done, I have the latest imac
I have the latest Illustrator CC 2018, it Lags horribly moments after launch, Freezes and then crashes, I can't get work done, I have the latest up to date imac with 32GB of Ram.
Illustrator cc 2017 was perfect, 2018 is a nightmare!
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
When using a Stylus, half the time lines don't draw and the eraser doesn't work.
As seen in the attached video, when I use my HP stylus on Adobe Illustrator my stylus is frequently not registered and nothing is drawn. You can see in the video that the lines stop appearing even when I am tracing my stylus across the page and the cursor from the stlyus does not follow, but sometimes it does and still there is no output. Also at the end when drawing the alphabet less than half the letters come out. This issue has made it essentially impossible to draw things as I need to redo/trace lines about 3-5 times before…
2 votes -
A generative fill prompt errantly claims it's a violation of guidelines
"A painterly sun in the style of Vincent van Gogh" causes a big red error to be displayed claiming that the prompt violates guidelines. Van Gogh's works are all public domain and should not raise any exceptions like this.
2 votes -
Tilde key for transforming patterns does not work as in the 2024 and earlier versions
Holding down the tilde key ~ when direct selecting a pattern filled object used to give you the option to interactively transform the pattern inside the object. It would override the transform settings for patterns and give you a live preview when transforming (move/scale/rotate) the pattern only.
This behaves different when moving the pattern in the 2025 and 2026 versions. It will move the object and the pattern and snap the object back when the mouse is released.
See: https://community.adobe.com/t5/illustrator-discussions/moving-a-pattern-inside-a-shape/m-p/15580218#M4573742 votes -
Errors were detected but could not be corrected automatically. Please send the file to Adobe for further analysis.
I have already tried to reset illustrator preferences, removed all unused brushed and patterns.
2 votes -
PARM Error after switching from Illustrator CC2023 to Illustrator CC2025
ILLUSTRATOR PARM ERROR MESSAGE
Hello everyone,
I am trying to resolve a PARM issue that users have been facing since migrating from CC 2023 (27.9) to CC 2025 (29.8.2).
System: macOS 15.6.1
Apple M1 Max
64 GB
The error message appears on many files, significantly slowing down file editing and making Illustrator extremely slow.
The only solution I have found is to reset the Illustrator preferences. This solution temporarily fixes the issue, but then it switches back.
When this happens (regularly), Illustrator becomes impossible to use.
I am looking for information on this issue. Is it a hardware issue, RAM,…2 votes -
Gen AI Style Reference not working correctly
I let it generate a dragon. Then pointed to a style reference - a picture of an elephant. And then generated again. Now the dragon had a trunk.... A trunk is not a graphic / artistic style. A style reference should look at style rather than content / subject.
2 votes -
2 votes
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Spotlight search breaks when Illustrator is open on macOS 26
Operating System:
macOS Tahoe 26 – MacBook Air M2Illustrator Version:
Tested on 2024 release and 2025 release (latest)Steps to Reproduce:
Start macOS.
Launch Adobe Illustrator (either 2024 or 2025 version).
Attempt to search for any file or folder using Spotlight.
Observe that Spotlight shows no results.
Perform a full Quit of Illustrator.
Try Spotlight search again.Expected Result:
Spotlight should function normally and display search results even while Illustrator is running.Actual Result:
Spotlight fails to display any results while Illustrator is running, and only resumes working after quitting Illustrator.Additional Note:
Apple has reviewed this issue and…
2 votes -
Holding down 'Alt' for distance measurement prefers clipped content to clipping mask
The distance measured is the object in the mask, not the mask.
Cannot measure distance when the object is within the mask object.2 votes -
Crash when minimised on file open
When AI is minimised in Dock (latest MacOS), using right-click File, Open with in Finder causes AI to crash with no dialog. The AI window briefly opens before crash. AI v. 29.6.1
2 votes -
Cyrilic character disappears when loaded from variable library
When I load a csv variable library that contains the cyrilic character ç in it, this character disappears when I merge it with the template. Using Adobe Illustrator v29.6.1 on a Mac Sequoia 15.5
2 votes -
Acabo de actualizar AI y esta todo inestable, solucionen por favor....
Solucionen por favor....
2 votes -
Perspective grid vertical axis has incorrect foreshortening
The vertical axis of the perspective grid has an incorrect scale/foreshortening factor. For example, if you show a cube, it appears too tall.
2 votes -
Saving a new Image Trace preset does not remember the "Auto Grouping" checkbox’s state
When doing Image Trace, I don't need Auto Grouping. I tweak all the settings, uncheck "Auto Grouping", and save a New Preset.
But after applying that saved preset to the new image, "Auto Grouping" checkbox is still checked by default - and i need to uncheck it every time manually (and that triggers "re-trace") before i click "Expand".
I need to have a preset without "Auto Grouping", but it's impossible to do, since Illustrator simply ignores that check-box when saving a preset.2 votes -
29.4 is hanging/freezing in dialogs
I have found myself unable to work in 29.4. Program hangs/freezes all the time after entering some kind of dialog (save, settings, color mode, etc). I reset the settings to default, didn't help.
Reverted back to 29.3.1, no problems
2 votes -
Scaling of markers in graphs no longer works properly
Scaling of markers in graphs no longer works properly. Per the online documentation at https://helpx.adobe.com/illustrator/using/graphs.html:
“The design is scaled so that the backmost rectangle in the design is the same size as the default square marker on the line or scatter graph.”
This is how it used to work. Now it scales the markers down to fit in the default marker’s bounding box, which creates absurdly small results (screenshot attached, showing the size that should be generated per the documentation versus what actually happens). I've tried this multiple times and always get the same incorrect result.
Illustrator 29.2.1 on MacOS…
2 votes -
macがスリープしない
Illustrator2025へのバージョンアップ以降、Illustratorがバックグラウンドで起動している状態でmacがスリープしなくなりました。
【対象デバイス：iMac2019(macos14 Sonoma),iMac2017(macos13 Ventura)】
同じ職場で使用している複数台が同じ現象。
スリープにならない状態からIllustratorアプリのみ終了したところ、通常通り指定の時間でスリープに入りました。
これまで、スリープにならない場合の対策（再起動、ソフトウェアアップデート、NVRAMやPRAMのリセットなど）をしてきましたが解決には至りませんでした。
一方で、M1iMac2021はアプリ起動中でもスリープになります。2 votes -
Arabic text is not searchable in a PDF saved from Illustrator
Arabic text is not searchable in a PDF saved from Illustrator.
In Adobe Illustrator v. 29.2.1 (Middle Eastern version) on Mac OS 15.2, I created a document with A4 size page, typed any number of words, lines in Arabic Language.I choose to save the file as PDF. Then in Acrobat, when I search for any Arabic word, I get the message "No matches were found".
The same text placed into Adobe InDesign or Microsoft Word, then Export the page as PDF. Those PDFs are fully searchable.I believe that PDFs out of Adobe Illustrator are the only ones with…
2 votes
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