773 results found

1. (signo precaución) No se pudo leer el archivo debido a un error

   Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

   Lo peor es que no solo me pasa con AI, también con PSD

   5 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Illustrator freezes - must close using Task Manager

   Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

   The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

   current solution: revert back to older version of windows 10.
   ideal would be: adobe fixing issue

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Bad precision of the mouse/cursor

   I am using Illustrator CC2018 on a MAC OX Sierra.

   There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
   This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
   Am I the only one experiencing that ?

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. graphic style library don't load at startup

   Hello,

   Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

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   Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is reproducible with a user-defined graphic style library, Illustrator team is reviewing this issue for the fix.

6. Charts and Graphs: x-axis number values shift when revising data in a bar graph

   When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

   • 

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7. Impossible to install Adobe Creative Cloud on MacOS High Sierra... Error Code: P22

   Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. (Error Code: P22)... This is a today message trying to install Adobe Creative Cloud on MacOS High Sierra Version 10.13

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8. [PARM] error?

   I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

   •  

   •  

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9. オブジェクトの移動時にShiftキーやOptionキーを押した際にオブジェクトが表示されない

   1. Mac OS 15.6.1
   2. 選択ツール（V）でオブフェクトを選択し、ドラッグで移動中、Shiftキー（またはOptionキー）を押した
   3. 今まではオブフェクトをドラッグで移動させ始めてからShiftキー（またはOptionキー）を押せば、水平垂直および45度方向にオブジェクトが移動する様子がリアルタイムで描画されており、そうした挙動を想定していた
   4. バージョン30.8にアップデートした後、上記の3.とは異なる挙動となった。具体的にはオブジェクトを選択して移動させる際、オブジェクトを選択してドラッグしている最中にShift（またはOptionキー）を押すと、オブジェクトの表示位置が元の位置に戻ったまま固定されてしまう。オブジェクトを選択し、ドラッグせずにShift（またはOptionキー）を押した後にドラッグを開始すると、従来通りオブジェクトが移動していく様子が描画される。 オブジェクトの移動は最も多く使用する作業なので、大変困っています。できるだけ速く以前と同じ動作になるよう改善を求めます。
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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   ご報告いただきありがとうございます。

   
   

   弊社側でサーバーの設定を変更いたしました。変更を反映させるため、お手数ですがアプリケーションを一度再起動し、問題が解決したかどうかをお知らせいただけますでしょうか。弊社側でも修正の確認は行っておりますが、お客様側でもご確認いただければ幸いです。

10. CEP panel intermittently renders as blank/grey — content composited but never presented (Illustrator 2026 / CEP 12.1 / Apple Silicon)

    Environment

    • Adobe Illustrator 2026 (30.6.0), CEP runtime 12.1 / Chromium 99, AdobeCEP/12.1.0
    • macOS on Apple Silicon; display at fractional HiDPI (CEP logs Zoom Html 1.250000)
    • Custom CEP panel extension (Angular content)

    Symptom

    • Intermittently, on panel open, the panel shows as an empty grey pane and never populates for the remainder of the Illustrator session.

    1. The extension page fully loads and renders: DOM is present, correctly sized, document.visibilityState === 'visible', OnLoadEnd fires. The host bridge works — adobe_cep.evalScript('1+1') returns 2.

    2. The rendered pixels never reach the screen: setting document.body.style.background = 'red' produces no visible change in the panel, and DevTools "Capture screenshot" returns a blank image.

    3. With CEF logging enabled (--enable-logging --v=1 --enable-gpu-service-logging): the GL context initializes successfully and raster commands run continuously, with zero GL/GPU errors. No renderer/GPU process crash is recorded.

    4. The failure is per-panel-instance: in the same Illustrator session, other CEP panels (a sibling extension and Adobe's own OnBoarding panel) render normally.

    5. Not recoverable by: native content resize, forced reflow/recomposite from JS, or closing and reopening the panel. Only a full Illustrator restart clears it (the panel's CEPHtmlEngine/GPU process persists across panel close and stays wedged).

    ==>

    The extension renders correctly but its composited output is never presented to the panel's surface — a compositor/present-path failure inside the CEP CEF runtime, not in the extension.

    Environment

    • Adobe Illustrator 2026 (30.6.0), CEP runtime 12.1 / Chromium 99, AdobeCEP/12.1.0
    • macOS on Apple Silicon; display at fractional HiDPI (CEP logs Zoom Html 1.250000)
    • Custom CEP panel extension (Angular content)

    Symptom

    • Intermittently, on panel open, the panel shows as an empty grey pane and never populates for the remainder of the Illustrator session.

    1. The extension page fully loads and renders: DOM is present, correctly sized, document.visibilityState === 'visible', OnLoadEnd fires. The host bridge works — adobe_cep.evalScript('1+1') returns 2.

    2. The rendered pixels never reach the screen: setting document.body.style.background = 'red' produces no visible change in the panel, and DevTools… more

    4 votes

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11. Crashes all the time. Loosing hours of work because of your faulty app

    The ******* piece of **** app crashes all the time and doesn't save on a Macbook Pro M1 w/16Gb. EVERY ******* TIME YOUR PIECE OF ************* **** BLOATWARE CRASHES YOU ******* *********** MOTHER ******* STUPID *** EXCUSES OF HUMAN BEINGS. ******** *****. **, **, *****!

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12. Spotlight search breaks when Illustrator is open on macOS 26

    • Operating System:
      macOS Tahoe 26 – MacBook Air M2

    • Illustrator Version:
      Tested on 2024 release and 2025 release (latest)

    • Steps to Reproduce:
      Start macOS.
      Launch Adobe Illustrator (either 2024 or 2025 version).
      Attempt to search for any file or folder using Spotlight.
      Observe that Spotlight shows no results.
      Perform a full Quit of Illustrator.
      Try Spotlight search again.

    • Expected Result:
      Spotlight should function normally and display search results even while Illustrator is running.

    • Actual Result:
      Spotlight fails to display any results while Illustrator is running, and only resumes working after quitting Illustrator.

    • Additional Note:
      Apple has reviewed this issue and marked Spotlight as “working as designed”, which strongly suggests the conflict originates from Illustrator’s side and needs to be addressed within the application.

    • Operating System:
      macOS Tahoe 26 – MacBook Air M2

    • Illustrator Version:
      Tested on 2024 release and 2025 release (latest)

    • Steps to Reproduce:
      Start macOS.
      Launch Adobe Illustrator (either 2024 or 2025 version).
      Attempt to search for any file or folder using Spotlight.
      Observe that Spotlight shows no results.
      Perform a full Quit of Illustrator.
      Try Spotlight search again.

    • Expected Result:
      Spotlight should function normally and display search results even while Illustrator is running.

    • Actual Result:
      Spotlight fails to display any results while Illustrator is running, and only resumes working after quitting Illustrator.

    • Additional Note:
      Apple has reviewed this issue and… more

    •  

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13. フォントの表示がおかしい

    本日Illustratorのアップデート後、作成途中のドキュメント上のほとんどの文字が正常に表示されなくなりました。例えば、文字間の詰めが-1000のようになっている（数値は0なのに）。漢字が図形に化けている。書体によっては、まとなものもありますが、メインで使う新ゴやリュウミンなどは全く表示されません。
    ところが、フォントの表示がないのに、PDFにすると表示されているのはなぜでしょう。

    4 votes

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    Resolved (Comments Open)  ·  4 comments  ·  Other...  ·  Delete…  ·  Admin →
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14. Unable to set Illustrator 2022 as default app

    When setting the default app for Illustrator files, 2022 version doesn't appear as an option. Files always open in 2021. When using Windows Default Apps setting, Illustrator 2022 doesn't appear as an option. This problem doesn't occur with other 2022 Adobe apps such as InDesign and Photoshop.

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15. File > Place doesn’t work

    The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working

    4 votes

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16. Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"

    Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
    Then import the text file as a tab delimited data file in a spreadsheet of your choice.

    In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

    Look down the rows and at the menu commands...

    Expected behaviour:
    Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

    Actual behaviour (on both Mac and PC) in Illustrator 26.0.2:
    In the exported text file, entries under 'Tools' are tab delimited. However, entries under 'Menu Commands' have no delimiter. In the spreadsheet, the result is the shortcut is in the same cell as as the command name.

    Impact: the file is useless... or I have to manually add tabs between each Shift, Alt, Ctrl, Cmd, Opt and F string. I can't easilly talk to our users accross Mac and PC about the shortcuts they should use for a given tool or command :(

    Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
    Then import the text file as a tab delimited data file in a spreadsheet of your choice.

    In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

    Look down the rows and at the menu commands...

    Expected behaviour:
    Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

    Actual behaviour (on both Mac and… more

    4 votes

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17. Plug-in: UxpExtension.aip missing and needs deleting or updating??

    Illustrator 2021
    macOS Big Sur 11.5.1

    Can anyone help? I cannot find this plugin to delete it??

    •  

    4 votes

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18. 表示拡大時にグレーアウトする

    macOS Catalina 10.15.7
    Mac mini (2018)
    CPU／Intel Core i5 3GHz
    メモリ／16 GB 2667 MHz DDR4
    Intel UHD Graphics 630 1536 MB
    Adobe illustrator 2021(25.3.1)

    GPUレンダリングはOFF

    画面表示を拡大時（拡大率はまちまち）にグレーアウトする。
    縮小していくと、グレーアウトは直ります。
    会社の同じ環境の人も、同じ現象が起こっています。

    4 votes

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    再現ファイルのご提供、および追加情報のご提供により、画面表示のグレーアウト現象を再現確認いたしました。

    ・使用マシンが Intel Mac
    ・環境設定の GPU パフォーマンスが無効
    ・複数ドキュメントを開いている
    ・開いている2番目以降のドキュメントで 1200% 以上にズームする

    上記のすべての条件が揃うと再現されますが、ズームアウトすると表示が戻ります。
    また、GPU パフォーマンスを有効にするほか、単一ドキュメントを開いてでの作業で現象を回避できます。
    この現象は、M1 Mac（M1 ネイティブ、および Rosetta 起動）では再現しません。

    今後、詳細な検証作業を行います。
    情報のアップデートがありましたら、こちらでご報告いたします。
    よろしくお願いいたします。

    Illustrator チーム

19. Import SVG, crashing illustrator

    I'm on MAC and I'm using the latest versin of Illustrator 25.3.1 and when i import an svg (who come Adobe XD), illustrator do not respond and crash.

    4 votes

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20. AI2Key plugin not showing when exporting

    Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

    The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible to fix that? As a work around I also installed in my computer the previous version of Illustrator v24.3 that, so far, recognizes the plug in and works perfectly.

    No attached info.

    Thanks
    Information on the plugin here:
    https://www.christianholz.net/keynote_utilities.html#ai2key
    Thanks

    Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

    The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible… more

    4 votes

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