Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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zooming issue......looks like other people Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.
Please fix.
Screen goes grey.4 votes -
SLOW PERFORMANCE - MACBOOK M1 I have a brand new MacBook M1 running Big Sur. 11.2.3
The performance with vector objects is terrible!
Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.I try to arrow and there's a 6 second delay.
I try to undo, there's a 10 second delay.This is terrible. Seriously what have you guys done to the Adobe suite?
I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.Illustrator:…
4 votes -
Illustrator utterly slow after 25.3.1 update Running on late 2013 mac Pro with 64GB RAM
As per title, even menus take a while before opening. Tried to uninstall and reinstall, no effect. If I go back one version it works as before, at usual speed.
4 votes -
Files take too long to close Any opened file takes way too long to close. It used to be fast a couple months ago. Then something changed and every file, even small files take at least 5 full seconds to close. Everything else is fast. Photoshop is fast. The only other program that is slow closing files is Indd.
- Already tried deleting preferences, and rolling back illustrator to older versionIllustrator 25.3.1
Windows 10 Pro - 21H1
CPU: Ryzen7 3800X
RAM: 64gb DDR4 3200mhz
SSD: WD Black NVME
GPU: Nvidia RTX 2060 super 8gb4 votes -
Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours. I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not…
4 votes -
save as window resize Save as window keeps getting smaller every time. I'll resize it and it goes back to small.
4 votes -
Illustrator 2020 (25.0) Crashes Macbook Pro 2017 The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.
4 votes -
Lenteur Illustrator 2021 et incapacité d'ouvrir les fichiers Bonjour, je travaille sur PC (Windows 10). Depuis la mise à jour (version 2021) , l'ouverture d'Illustrator est extrêmement lente. Ce matin, aucun fichier ne s'ouvre. J'ai redémarré mon pc à plusieurs reprises, désinstaller et réinstaller Illustrator. Rien n'y fait.
4 votes -
Shape Builder Performance Really slow when using Shape Builder on AI 24.1, almost unusable.
4 votes -
Spacebar isn't working as a shortcut hand tool. This feature was working yesterday on my AdobeCloud Illustrator app. I got a notification that there were updates on the Cloud but it wasn't for Illustrator. When I went into the program today, I am now unable to use the spacebar as a temporary Hand tool. I didn't change anything in my preferences. Nothing was different than how I use the program since yesterday. Not sure how to fix this.
4 votes -
24.0 crash Positive: when it does crash files are recovered,
negative it does crash often... at least once or twice per day.4 votes -
Illustrator crashes with every use. First, the drop menus depopulate, next the save dialog box dissapears, and then the program freezes My issues with illustrator 2019 started with previous update, but I'm running Windows 10 Pro 1903 and it's still a problem. Seems I've been lucky though to have this only happen to me recently. People have been raising their hands on this being an issue for them since October 2018! Unbelievable. So what's the solution?
4 votes -
Gradients Crashing Illustrator Every time I drag a color swatch, whether an existing swatch or eye-dropped, into my gradient panel, Illustrator crashes. I'm also having issues with my gradient sliders spazzing out when trying to drag them. It causes my program to freeze up. I have one file open and only five gradients in my file, so not enough to overload illustrator. It's making my job extremely hard to do. I have also restarted and tried re-installing illustrator.
4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
lag issue with Blob Brush Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.
4 votes -
AI 23.03 - Absolute Performance Hog AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).
No trouble with previous version of AI.
4 votes -
4 votes
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Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted This is a bug, not an idea.
I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.I'm behind a corporate…
4 votes -
Illustrator 2019 Alignment not working Illustrator 2019 Alignment feature not working. I can't center or align my work.
4 votes -
Memory overload Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.
4 votes -
Memory Leak Even with nothing open, the memory used for Illustrator keeps climbing exponentially until I get a dialog box up from the operating system telling me that my system is out of memory and to force quit software. It will say Illustrator is using 300 GB of RAM (even though I only have 40GB)
4 votes
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