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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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641 results found

  1. The operation cannot complete because of an unknown error. [TAdd]

    The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  2. zooming issue......looks like other people

    Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.

    Please fix.
    Screen goes grey.

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  3. SLOW PERFORMANCE - MACBOOK M1

    I have a brand new MacBook M1 running Big Sur. 11.2.3
    The performance with vector objects is terrible!
    Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.

    I try to arrow and there's a 6 second delay.
    I try to undo, there's a 10 second delay.

    This is terrible. Seriously what have you guys done to the Adobe suite?
    I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.

    Illustrator:…

    4 votes

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    1 comment  ·  Performance  ·  Admin →
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  4. Illustrator utterly slow after 25.3.1 update

    Running on late 2013 mac Pro with 64GB RAM

    As per title, even menus take a while before opening. Tried to uninstall and reinstall, no effect. If I go back one version it works as before, at usual speed.

    4 votes

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  5. Files take too long to close

    Any opened file takes way too long to close. It used to be fast a couple months ago. Then something changed and every file, even small files take at least 5 full seconds to close. Everything else is fast. Photoshop is fast. The only other program that is slow closing files is Indd.
    - Already tried deleting preferences, and rolling back illustrator to older version

    Illustrator 25.3.1
    Windows 10 Pro - 21H1
    CPU: Ryzen7 3800X
    RAM: 64gb DDR4 3200mhz
    SSD: WD Black NVME
    GPU: Nvidia RTX 2060 super 8gb

    4 votes

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    4 comments  ·  Performance  ·  Admin →
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  6. Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.

    I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not…

    4 votes

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  7. scrubby zoom disabled after switching in trace view

    1. Windows 10 pro v. 18363.1316 illustrator v 25.1
    2. switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view

    3.scrubby zoom should be working in normal view and also on trace view....
    4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.

    it's a small and simple file. no complicated illustration, only a flat design for a label.

    4 votes

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    3 comments  ·  Performance  ·  Admin →
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  8. save as window resize

    Save as window keeps getting smaller every time. I'll resize it and it goes back to small.

    4 votes

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  9. Illustrator 2020 (25.0) Crashes Macbook Pro 2017

    The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.

    4 votes

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    1 comment  ·  Performance  ·  Admin →
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  10. Lenteur Illustrator 2021 et incapacité d'ouvrir les fichiers

    Bonjour, je travaille sur PC (Windows 10). Depuis la mise à jour (version 2021) , l'ouverture d'Illustrator est extrêmement lente. Ce matin, aucun fichier ne s'ouvre. J'ai redémarré mon pc à plusieurs reprises, désinstaller et réinstaller Illustrator. Rien n'y fait.

    4 votes

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    3 comments  ·  Performance  ·  Admin →
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  11. Illustrator crashes with every use. First, the drop menus depopulate, next the save dialog box dissapears, and then the program freezes

    My issues with illustrator 2019 started with previous update, but I'm running Windows 10 Pro 1903 and it's still a problem. Seems I've been lucky though to have this only happen to me recently. People have been raising their hands on this being an issue for them since October 2018! Unbelievable. So what's the solution?

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  12. Gradients Crashing Illustrator

    Every time I drag a color swatch, whether an existing swatch or eye-dropped, into my gradient panel, Illustrator crashes. I'm also having issues with my gradient sliders spazzing out when trying to drag them. It causes my program to freeze up. I have one file open and only five gradients in my file, so not enough to overload illustrator. It's making my job extremely hard to do. I have also restarted and tried re-installing illustrator.

    4 votes

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    3 comments  ·  Performance  ·  Admin →
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  13. AI unusable performance lag

    As soon as I open a artboard or template I experience

    5-10 Seconds UI lag for menus and tools

    If I close the artboard the menus are responsive

    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro15,3
    Processor Name: Intel Core i9
    Processor Speed: 2.3 GHz
    Number of Processors: 1
    Total Number of Cores: 8
    L2 Cache (per Core): 256 KB
    L3 Cache: 16 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB
    Radeon Pro Vega 16:

    4 votes

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    5 comments  ·  Performance  ·  Admin →
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  14. lag issue with Blob Brush

    Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.

    4 votes

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  15. AI 23.03 - Absolute Performance Hog

    AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).

    No trouble with previous version of AI.

    4 votes

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  16. 4 votes

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    2 comments  ·  Performance  ·  Admin →
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  17. persistent selection and precision issues...and Adobe doesn't seem to give a f*ck

    I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

    The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches…

    4 votes

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    3 comments  ·  Performance  ·  Admin →
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  18. Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate…

    4 votes

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    3 comments  ·  Performance  ·  Admin →
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  19. Illustrator 2019 Alignment not working

    Illustrator 2019 Alignment feature not working. I can't center or align my work.

    4 votes

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  20. Memory overload

    Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.

    4 votes

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